iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%86+12.2Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 58 beauty salonsiPosition by Experts Score among all companies we track in this category. · better than 77%
4.8★★★★★1,241 Google reviews · 24 photos
94%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$99typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Belleza Salon and Spa 4.8 out of 5 stars based on 1,241 reviews. Many clients praise the professional staff, clean facilities, and consistent results for services like color, cuts, and facials, noting that stylists often listen to specific visions. However, some lower-rated comments criticize inconsistent service quality when different stylists are assigned, strict enforcement of arrival times, and instances where clients felt their styling requests or budget concerns were not adequately addressed.
Google rating: 4.8 out of 5 from 1,241 reviews (94% five-star).
Reviews on this page: 1,241 Google reviews (868 with written comments, 49 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 24, 2026.
Service: Beauty Salon serving Knoxville, Tennessee.
Data from Google, last updated October 25, 2026.
Score profile vs other beauty salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Belleza Salon and SpaBeauty Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Belleza Salon and Spa: 91/100 on this factor. Category median: 83.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Belleza Salon and Spa: 86/100 on this factor. Category median: 80.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Belleza Salon and Spa: 95/100 on this factor. Category median: 95.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Belleza Salon and Spa: 86/100 on this factor. Category median: 87.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Belleza Salon and Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Belleza Salon and Spa: 100/100 on this factor. Category median: 45.A
100
Bar = this company · dark tick = category median.
Star ratings
1,241 Google reviews we collected
4.8of 5
5 stars1,16994%
4 stars232%
3 stars111%
2 stars91%
1 star292%
Praise vs complaints
Phrases our text analysis found in 868 written reviews
93%praise
Praise64393%
Complaints507%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2922%
Reasonable9271%
Overpriced32%
Not sure65%
$99+22% vs typical beauty salons
Middle half of what 576 customers paid ($63–$153) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25236%
Quality & results21231%
Would recommend9614%
Communication375%
Honesty & trust355%
Speed & response325%
Price & value294%
What customers talk about
We read 868 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is very knowledgeable, detailed and enjoys helping her clients reach their skincare goals.”
“In fact, Mandy was extremely rude and accusatory, making it seem like I had done something wrong!”
“Blu was absolutely amazing…I walked in with an idea but didn’t know if it was possible and he exceeded my expectations!”
“Genuinely the worst salon out there especially if your wanting to get your hair dyed, blowout and cuts there are fine but DO NOT GO THERE for the othe…”
“Highly recommend Shane if you’re looking to get a perm!”
“This used to be my go to place for facials, and I booked both a body scrub and facial, but this experience was sub-par and I would not recommend it to a friend.”
“He explained everything in detail and styled it wonderfully afterwards.”
“If you have long hair and need someone you can trust not to get scissor happy, he’s your guy!”
“I don’t mind paying more for a service but not ok with being lied to and duped to overpay for a service I didn’t receive.”
“Absolutely great service from Blu, scheduled me quickly and made sure he met every need I had.”
“I feel the price was fair (a little more than I was paying at another salon) so I put a deposit down for the Hair Extensions and booked the appointment.”
“The salon is way toooo overpriced for the service they give you.”
People customers mention
Shane23 reviews
Blu18 reviews
Michael16 reviews
Nicole15 reviews
Candy14 reviews
Annie10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Belleza Salon and Spa for 8 kinds of job. Pick one to see what they paid and said.
Laschinski3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Mary has years of experience doing facials. She is very knowledgeable, detailed and enjoys helping her clients reach their skincare goals.
Paid $100–120Reasonable priceBasic facial
Shelly4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Blu was awesome! I will continue to see him regularly!! Color and cut was on point!!
Paid $100–120Shampoo & conditioning
Autumna day ago★★★★★
Blu has been doing my hair for years! I’ve done color, long cuts, short cuts, highlights, layers, all of it. Blu has done an incredible job on every style and been such a great conversationalist. He understands my vision and executes it perfectly every time!!
Paid $100–120Shampoo & conditioning
Joan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Absolutely love Belleza! I have been a client for 30+ years! The team is professional, kind and helpful. Hairstylists are top notch! Always on the cutting edge of styles and products!
judith4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
I always enjoy going to belleza, too much fun there not to enjoy!! Betsy is my go to and always great to catch up on the news. All employees are friendly with smiles and very professional
Amanda10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I travel far out of my way just so Shane Hamilton
SENIOR STYLIST will do my hair ! I refuse to go to another salon or anyone else . He always make me laugh and make my week ! I’ll be back next week to see him for coloring.
Mary has years of experience doing facials. She is very knowledgeable, detailed and enjoys helping her clients reach their skincare goals.
Price: $100–120
Price assessment: Reasonable price
Services: Basic facial
Services: Basic facial
Atmosphere: Relaxing
Maintenance: Pristine
Response from the owner · 8 months ago
Laschinski, thank you so much for your glowing review! We're delighted to hear that you had such a positive experience with our team. It's wonderful to know that our expertise and commitment to your skincare goals made a difference. We look forward to welcoming you back to our salon and spa soon!
Shelly Fisher4 reviewsiTotal number of Google reviews Shelly has written across all businesses on Google Maps, not just this one.
Blu was awesome! I will continue to see him regularly!! Color and cut was on point!!
Price: $100–120
Services: Shampoo & conditioning
Atmosphere: Relaxing, Energetic, Modern, Cozy
Maintenance: Pristine
Response from the owner · a month ago
Shelly, thank you so much for your glowing review! We're delighted to hear that you had an awesome experience at our salon. Your kind words mean the world to us, and we look forward to welcoming you back for more fabulous experiences.
Blu has been doing my hair for years! I’ve done color, long cuts, short cuts, highlights, layers, all of it. Blu has done an incredible job on every style and been such a great conversationalist. He understands my vision and executes it perfectly every time!!
Price: $100–120
Services: Shampoo & conditioning
Atmosphere: Relaxing, Energetic, Cozy
Maintenance: Pristine
Response from the owner · a day ago
Autumn, thank you so much for your wonderful review! We're absolutely delighted to know that you've had such a positive experience with us over the years. It's fantastic to hear that your stylist consistently captures your vision and delivers exactly what you’re looking for. We truly appreciate your trust in our services and enjoy having you as part of our salon community. Looking forward to your next visit!
Joan Clayton2 reviewsiTotal number of Google reviews Joan has written across all businesses on Google Maps, not just this one.
Absolutely love Belleza! I have been a client for 30+ years! The team is professional, kind and helpful. Hairstylists are top notch! Always on the cutting edge of styles and products!
Joan, thank you so much for your loyalty & the wonderful review! We're delighted to have had you with us for over 30 years & your kind words about our staff mean the world to us. We look forward to many more years of bringing you the latest in styles and products in our welcoming space!
Tricia Eubanks2 reviewsiTotal number of Google reviews Tricia has written across all businesses on Google Maps, not just this one.
Blu did amazing with my hair. He knew exactly how to color correct my last choice and did my first razor cut for my wavy hair. In love with the results.
Services: Haircut, Blowdry, Hair coloring
Response from the owner · a day ago
Tricia, thank you so much for your glowing review! We're absolutely delighted to hear that you're in love with your hair. Our team strives to bring out the best in each client's unique style, and it's wonderful to know we hit the mark with your color correction and razor cut. We look forward to welcoming you back to Belleza Salon & Spa for more fabulous experiences.
Linda Tyler3 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Linda, thank you so much for the fabulous review! We're delighted to hear you loved your haircut experience at Belleza Salon & Spa. It's always our goal to ensure you leave feeling fabulous and confident. We look forward to welcoming you back for more pampering soon!
Shawna DittrichLocal Guide · 14 reviewsiTotal number of Google reviews Shawna has written across all businesses on Google Maps, not just this one.
Shawna, thank you so much for the review! We're thrilled to know you had a terrific experience at Belleza Salon & Spa. Your support means the world to us, and we look forward to welcoming you back soon.
judith goddard4 reviewsiTotal number of Google reviews judith has written across all businesses on Google Maps, not just this one.
I always enjoy going to belleza, too much fun there not to enjoy!! Betsy is my go to and always great to catch up on the news. All employees are friendly with smiles and very professional
Price: $140–160
Price assessment: Reasonable price
Services: Shampoo & conditioning, Hair coloring
Services: Haircut, Hairstyling, Hair coloring
Response from the owner · Edited 3 weeks ago
Judith, thank you so much for the wonderful 5-star review! We're thrilled to know you had a great experience at Belleza and with Betsy. Your support means the world to us, and we look forward to welcoming you back soon. Warm regards from the entire team!
Joyce Maxwell9 reviewsiTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
Shane is the best stylist in town. I used to shop and bounce from salon to salon never content with the service or the cut. Shane has made me a changed woman! 😍😆😂😆😍He provided the best care and cut I'd had in years. So I stayed with him for the past 3 years. Even trusted him with the hair if my daughter. Just spent quality time with him this week getting a perm! The care he took to ensure I was going to be happy with the results were greatly appreciated. He explained everything in detail and styled it wonderfully afterwards. See you in a few months Shane!!
Response from the owner · a day ago
C S, thank you so much for your glowing review! It brings us immense joy to hear that you've found a home with us and that your experiences have been so positive. We truly appreciate your trust in our team, especially with such important moments like your daughter’s hair and your recent perm. We're delighted that you're happy with the care and attention you received. Looking forward to your next visit! 🌟
