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Belmont Village Senior Living Hollywood Hills

Assisted living facility · West Hollywood, CA · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%68+43.2Reliability 28%62+17.5Replies to reviews 8%47+3.9Experts Score= 65Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 20 assisted living facilitiesPosition by Experts Score among all companies we track in this category. · better than 21%
4.6 ★★★★★ 33 Google reviews · 23 photos
88%five-star reviews
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
76%reviews answered by the owner
Jul 2025latest review

Belmont Village Senior Living Hollywood Hills at a glance

Google reviewers rate the facility 4.6 out of 5 based on 33 reviews, with the owner responding to 76 percent of comments. Visitors frequently describe the environment as clean, organized, and welcoming, while noting that staff members are friendly, helpful, and attentive to resident needs. Social activities and food quality receive positive mentions, though some feedback highlights issues with management and significant delays in serving meals during tours.

  • Google rating: 4.6 out of 5 from 33 reviews (88% five-star).
  • Reviews on this page: 33 Google reviews (18 with written comments, 2 with photos).
  • Owner responses: the business replied to 76% of reviews.
  • Most recent review: July 9, 2025.
  • Service: Assisted Living Facility serving West Hollywood, California.

Data from Google, last updated October 28, 2026.

Score profile vs other assisted living facilities

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.

Satisfaction68Reliability62Craft & service–Value–Momentum–Replies to reviews47Satisfaction: 68 (median 74)Reliability: 62 (median 78)Replies to reviews: 47 (median 64)
This companyAssisted Living Facilities median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Belmont Village Senior Living Hollywood Hills: 68/100 on this factor. Category median: 74.B
68
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Belmont Village Senior Living Hollywood Hills: 62/100 on this factor. Category median: 78.B
62
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Belmont Village Senior Living Hollywood Hills: 47/100 on this factor. Category median: 64.C
47

Bar = this company · dark tick = category median.

Star ratings

33 Google reviews we collected

  • 5 stars2988%
  • 4 stars00%
  • 3 stars13%
  • 2 stars00%
  • 1 star39%

Praise vs complaints

Phrases our text analysis found in 18 written reviews

  • Praise1995%
  • Complaints15%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1260%
  • Would recommend420%
  • Quality & results210%
  • Communication15%
  • Honesty & trust15%

What customers talk about

We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “…el are exceptional—they genuinely care about the residents, and their compassion is reflected throughout the entire staff.…”
  • “I highly recommend this community to any family considering relocating their loved ones”
  • “Friendly, thorough.”
  • “She answered my questions before I asked them.”
  • “Executive Director Janelle and DRCS Nathaniel are exceptional—they genuinely care about the residents, and their compassion is reflected throughout th…”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

JAMES2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great place to live with great people that watch over us. Always pet to bring brightness to my life.

KokoLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Executive Director Janelle and DRCS Nathaniel are exceptional—they genuinely care about the residents, and their compassion is reflected throughout the entire staff. The community is impeccably maintained, creating a warm and welcoming environment. I highly recommend this community to any family considering relocating their loved ones

TLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very nice, clean beautiful senior living facility. The staffs very personal yet professional, and they are always willing to help in any situation. I highly recommend Belmont Village. I would even stay here when I become that golden age.

Moira10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I took a tour of Belmont Village and was so impressed! Jeniffer was very helpful and accommodating, the staff was super friendly and everything seemed clean and well cared for. Many residents were having lunch when I arrived and they all seemed in good spirits. A really lovely place.

James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The receptionist is easy to approach. And give a friendly smile. The place is very cozy, it’s a nice place.

Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

The staff was helpful and friendly. I had arrange for lunch (we had a time constraint and we’re seated at 11:00 am ) at 11:15 we ordered we a simple salad and it took 50 mins to arrive!

Photos

Customer reviews

4.6 ★★★★★ 33 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
JAMES WOHL2 reviewsTotal number of Google reviews JAMES has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place to live with great people that watch over us. Always pet to bring brightness to my life.

Response from the owner · a year ago

We're glad to hear you're finding Belmont Village to be a great place to live. Thanks for your positive review!

Koko EshgianLocal Guide · 15 reviewsTotal number of Google reviews Koko has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Executive Director Janelle and DRCS Nathaniel are exceptional—they genuinely care about the residents, and their compassion is reflected throughout the entire staff. The community is impeccably maintained, creating a warm and welcoming environment. I highly recommend this community to any family considering relocating their loved ones

Response from the owner · a year ago

Thank you for your compliments and recommendation. We've passed along your kind words to Janelle and Nathaniel. We take great pride in creating a warm and welcoming environment for all our valued residents.

Butterfly KatLocal Guide · 49 reviewsTotal number of Google reviews Butterfly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It was so nice, I would like to live there.

Response from the owner · 2 years ago

Thank you so much for your kind words! We're thrilled to hear that you enjoyed your visit with us, and would be delighted to welcome you back.

T SnellLocal Guide · 24 reviewsTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very nice, clean beautiful senior living facility. The staffs very personal yet professional, and they are always willing to help in any situation. I highly recommend Belmont Village. I would even stay here when I become that golden age.

Response from the owner · 2 years ago

Thank you for your kind review. We appreciate the recommendation.

Moira Kirland10 reviewsTotal number of Google reviews Moira has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I took a tour of Belmont Village and was so impressed! Jeniffer was very helpful and accommodating, the staff was super friendly and everything seemed clean and well cared for. Many residents were having lunch when I arrived and they all seemed in good spirits. A really lovely place.

Response from the owner · 3 years ago

Thanks for leaving a review and for coming along on a tour. We have passed along your kind compliment to Jeniffer. If you have further questions, please don’t hesitate to contact our community relations team.

James Victor Ledesma3 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The receptionist is easy to approach. And give a friendly smile. The place is very cozy, it’s a nice place.

Response from the owner · 3 years ago

Thank you for your thoughtful review.

Tamara JimenezLocal Guide · 186 reviewsTotal number of Google reviews Tamara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Horrible Management

George B. Kelly1 reviewTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly, thorough.

Response from the owner · 3 years ago

Thank you for your review.

Paul Prentiss1 reviewTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The staff was helpful and friendly. I had arrange for lunch (we had a time constraint and we’re seated at 11:00 am ) at 11:15 we ordered we a simple salad and it took 50 mins to arrive!

Response from the owner · 3 years ago

We would like to apologize for not meeting your time constraints when dining with us. You feedback is important to us and we have shared your experience with the community team.

Valerie Valentin2 reviewsTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The employees are kind and helpful, would definitely recommend to a family in need of a home care

Belmont Village Senior Living Hollywood Hills on Google Maps →

Business details