Retirement community · West Hollywood, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%91+25.7Replies to reviews 8%70+5.8Momentum penalty88−1.2Experts Score= 91Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 20 assisted living facilitiesiPosition by Experts Score among all companies we track in this category. · better than 84%
4.9★★★★★297 Google reviews
98%five-star reviews
4.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight the facility's attentive staff, high-quality food, and engaging social activities that contribute to resident well-being. The community is frequently described as clean, welcoming, and professional, with specific praise for the management team's kindness and responsiveness. However, some prospective residents reported negative experiences regarding communication, citing unreturned inquiries and unprofessional behavior from management during the initial touring process.
Google rating: 4.9 out of 5 from 297 reviews (98% five-star).
Reviews on this page: 297 Google reviews (124 with written comments, 2 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: September 2, 2026.
Service: Assisted Living Facility serving West Hollywood, California.
Data from Google, last updated October 28, 2026.
Score profile vs other assisted living facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
Oakmont of Beverly HillsAssisted Living Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oakmont of Beverly Hills: 96/100 on this factor. Category median: 74.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oakmont of Beverly Hills: 91/100 on this factor. Category median: 78.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oakmont of Beverly Hills: 88/100 on this factor. Category median: 100.A
88
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oakmont of Beverly Hills: 70/100 on this factor. Category median: 64.B
70
Bar = this company · dark tick = category median.
Star ratings
297 Google reviews we collected
4.9of 5
5 stars29098%
4 stars31%
3 stars00%
2 stars00%
1 star41%
Praise vs complaints
Phrases our text analysis found in 124 written reviews
98%praise
Praise11998%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5747%
Would recommend2420%
Quality & results1916%
Honesty & trust119%
Communication54%
Speed & response43%
Price & value22%
What customers talk about
We read 124 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…elping us move my mother from Florida to her new home with remarkable professionalism, kindness, and attention to detail.…”
“I would highly recommend Oakmont of Beverly Hills to any family seeking a caring and supportive senior living community.”
“…lorida to her new home with remarkable professionalism, kindness, and attention to detail.…”
“When we arrived, both the staff and residents were warm, welcoming, and genuinely friendly.”
“Watermark staff, patiently walked us through the furnished studios and one-bedroom apartments, highlighting how they cater to individual needs with fe…”
“It strikes the perfect balance between quality and comfort, creating a welcoming, homey atmosphere that immediately put our family at ease.”
“It’s truly a beautiful atmosphere and a great deal of commitment to enriching the residents' lives.”
People customers mention
Watermark37 reviews
Director11 reviews
Benny4 reviews
Wendy4 reviews
Community3 reviews
Hohn3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TT1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The Watermark at Beverly Hills is truly an exceptional senior living community that consistently raises industry standards through their outstanding service. Their unwavering dedication to providing exceptional care for residents is evident in every aspect of their operation, and their staff stands out for their…
TTLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Watermark Beverly Hills is truly exceptional. The staff’s professionalism, compassion, dedication and attention to detail make this community stand out from the rest.
Benny, the Activities Director, brings incredible energy and creativity to every program and event — there’s always something engaging and uplifting…
DDLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
This place is fantastic! Benny, their wonderful activities Director, is full of creative ideas, activities and has a personality that never gets rattled.
The other staff are also always cheerful, helpful and supportive of the residents and visiting family. They are a 5 star team in every way!
KKatie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Working with The Watermark at Beverly Hills has been an absolute pleasure. The entire team is kind, generous, and incredibly welcoming. Benny, the activity coordinator, is especially helpful—collaborating with him is always easy and enjoyable. The events hosted at The Watermark are filled with warmth and joy, and…
PPegasusLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
"I have visited over 100 senior living centers in my 23 years of business, providing petting zoos and ponies for grooming and feeding. Never have I felt like moving into one of them—until I visited The Watermark at Beverly Hills. From the moment I walked in, it felt like home.
Benny, the activities director, is…
CCitlali2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
From the moment you step into The Watermark at Beverly Hills, you can feel the warmth and genuine care that is extended to all residents. Chef TJ's culinary talents shine through in every dish. The meals are not only delicious but also beautifully presented, elevating the dining experience to an art form. A…
Moving a parent across the country into assisted living can feel overwhelming, but our experience with Oakmont of Beverly Hills was nothing short of exceptional.
From our very first conversation, Cindy Ismailyan guided us through every step of the transition process, helping us move my mother from Florida to her new home with remarkable professionalism, kindness, and attention to detail. What initially felt daunting became seamless thanks to Cindy's expertise and support.
When we arrived, both the staff and residents were warm, welcoming, and genuinely friendly. The community itself is beautifully appointed—elegant without being pretentious. It strikes the perfect balance between quality and comfort, creating a welcoming, homey atmosphere that immediately put our family at ease.
We are deeply grateful to Cindy and the entire Oakmont team for making this important transition such a positive experience. I would highly recommend Oakmont of Beverly Hills to any family seeking a caring and supportive senior living community.
Response from the owner · 4 months ago
Hi Kim,
Thank you for sharing your experience and for trusting Oakmont of Beverly Hills with your mother's move. We are delighted to hear that Cindy provided the guidance and support your family needed during such an important move, and we appreciate your recognition of the welcoming environment created by our team and residents.
Thank you for your recommendation and for your kind words. We are honored to be part of your mother's journey and grateful for the confidence you have placed in our community.
M
Maciek XD2 reviewsiTotal number of Google reviews Maciek has written across all businesses on Google Maps, not just this one.
The Watermark at Beverly Hills is truly an exceptional senior living community that consistently raises industry standards through their outstanding service. Their unwavering dedication to providing exceptional care for residents is evident in every aspect of their operation, and their staff stands out for their remarkable compassion and attentiveness. The level of genuine care and commitment demonstrated by every team member makes this facility not just a residence, but a warm and welcoming home for families seeking the very best in senior care. THANK YOU Watermark at Beverly Hills!
I
izzy tan1 reviewiTotal number of Google reviews izzy has written across all businesses on Google Maps, not just this one.
The Watermark at Beverly Hills. Nestled in the heart of Beverly Hills on N. Clark Drive, just minutes from Rodeo Drive’s iconic shops and restaurants, this boutique assisted living haven exceeded every expectation.
From the moment we toured the elegant, hotel-like grounds, it was clear this wasn’t just a residence; it’s a vibrant, supportive home designed to celebrate life’s golden years.
What truly sets The Watermark apart is the unwavering attentiveness of the staff. Watermark staff, patiently walked us through the furnished studios and one-bedroom apartments, highlighting how they cater to individual needs with features like room service, pet-friendly policies, and on-site salon services.
The staff’s kindness shines through in every interaction—whether it’s the caregivers assisting with daily activities or the wellness team leading personalized programs.
My mother, who was initially hesitant about the move, now raves about the “family-like” atmosphere, where everyone from the chef to the activities coordinator knows her by name and checks in with genuine warmth.
The amenities and daily life here are nothing short of luxurious.
The dining experience rivals upscale LA eateries, with fresh, customizable meals served in a sunlit bistro or delivered to your room—my mom loves the monthly family Shabbats with live music and the variety of options that accommodate her dietary preferences. Activities keep things lively and engaging.
Response from the owner · 2 years ago
Hi Izzy, thank you so much for your wonderful review of Watermark Beverly Hills. We're thrilled to hear about your positive experience and how our staff and amenities have made you feel at home. We strive to create a warm and welcoming environment for all our residents.
T
T S.Local Guide · 20 reviewsiTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
Watermark Beverly Hills is truly exceptional. The staff’s professionalism, compassion, dedication and attention to detail make this community stand out from the rest.
Benny, the Activities Director, brings incredible energy and creativity to every program and event — there’s always something engaging and uplifting happening for the residents. The care team is attentive and provides outstanding individual care, the dining room staff and Chef Israel Tan consistently provide delicious, high-quality meals, and the entire community runs smoothly thanks to the wonderful leadership of Blasia, the Executive Director, and Angela in the business office both always readily available, kind and responsive.
I’m so grateful for the care, kindness, and sense of community they provide for my mother.
L
Lisa HurwitzLocal Guide · 12 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
This place is fantastic! Benny, their wonderful activities Director, is full of creative ideas, activities and has a personality that never gets rattled.
The other staff are also always cheerful, helpful and supportive of the residents and visiting family. They are a 5 star team in every way!
K
Katie and Zach1 reviewiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Working with The Watermark at Beverly Hills has been an absolute pleasure. The entire team is kind, generous, and incredibly welcoming. Benny, the activity coordinator, is especially helpful—collaborating with him is always easy and enjoyable. The events hosted at The Watermark are filled with warmth and joy, and it's truly meaningful to spend time with the wonderful residents who call it home. -Katie and Zach
P
Pegasus Ponies & Petting Zoos Leigh RiosLocal Guide · 22 reviewsiTotal number of Google reviews Pegasus has written across all businesses on Google Maps, not just this one.
"I have visited over 100 senior living centers in my 23 years of business, providing petting zoos and ponies for grooming and feeding. Never have I felt like moving into one of them—until I visited The Watermark at Beverly Hills. From the moment I walked in, it felt like home.
Benny, the activities director, is truly amazing. She engages with every resident, ensuring no one ever feels lonely. The daily activities are thoughtful and varied, catering to everyone's interests.
One unique aspect is that they even allow pets to live with the residents, which is such a wonderful touch.
If I could, I would absolutely move into The Watermark at Beverly Hills. It's hands-down the best senior living center I’ve encountered. Benny’s dedication and care make all the difference, creating an environment full of love and community. Highly recommend!"
Response from the owner · 2 years ago
Leigh, thank you for your fantastic review! We're thrilled to hear that The Watermark at Beverly Hills felt like home to you. Benny and our team are dedicated to fostering a warm community, and it’s great to know their efforts made such a positive impact. We appreciate your recommendation!
E
Erin GornikLocal Guide · 34 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
The Watermark of Beverly Hills has been an absolute game-changer for our family. Since my grandma moved in, we’ve seen such a beautiful shift in her energy and overall happiness. She’s more vibrant, social, and full of life than we’ve seen in years.
Before moving, she was spending most days alone and had really withdrawn. Now she’s out and about, joining in on activities, making friends, and even cutting our phone calls short because she has somewhere to be... and we love that!
The staff here is truly exceptional. They treat every resident with warmth, patience, and genuine care. It’s clear they take the time to know each person individually, and that personal connection makes all the difference.
Her health has improved, her spirit is lifted, and for the first time in a long while, she feels excited about life again. We’re beyond grateful to The Watermark of Beverly Hills for giving our grandma a place where she can truly thrive and feel at home.
