Assisted living facility · West Hollywood, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%87+51.1Reliability 26%85+22.2Value 15%78+11.9Experts Score= 85Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 20 assisted living facilitiesiPosition by Experts Score among all companies we track in this category. · better than 68%
4.8★★★★★42 Google reviews · 24 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers rate the facility 4.8 out of 5 based on 42 reviews, frequently praising the clean, modern environment and attentive staff who assist with tours and daily needs. Families highlight the quality of food, resident engagement, and responsive communication regarding care plans. However, two low-star reviews criticize the facility's ability to provide daily assistance with bathing and medication management, suggesting staffing levels may be insufficient for residents requiring significant support.
Google rating: 4.8 out of 5 from 42 reviews (95% five-star).
Reviews on this page: 42 Google reviews (34 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 12, 2026.
Service: Assisted Living Facility serving West Hollywood, California.
Data from Google, last updated October 28, 2026.
Score profile vs other assisted living facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
This companyAssisted Living Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hollywood Hills Senior Living: 87/100 on this factor. Category median: 74.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hollywood Hills Senior Living: 85/100 on this factor. Category median: 78.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hollywood Hills Senior Living: 78/100 on this factor. Category median: 86.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hollywood Hills Senior Living: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 64.–
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Bar = this company · dark tick = category median.
Star ratings
42 Google reviews we collected
4.8of 5
5 stars4095%
4 stars00%
3 stars00%
2 stars12%
1 star12%
Praise vs complaints
Phrases our text analysis found in 34 written reviews
98%praise
Praise5398%
Complaints12%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price125%
Reasonable375%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2750%
Would recommend1222%
Quality & results611%
Communication47%
Speed & response24%
Honesty & trust24%
Price & value12%
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff are caring and welcoming, and I’m especially grateful to the marketing team for being so helpful and attentive throughout the process.”
“I would definitely recommend this community to anyone looking for assisted living for a loved one.”
“I had a wonderful experience touring this assisted living community with Jorge.”
“They have walked us through a complicated process and made everything less overwhelming.”
“Each time I've reached out to them to discuss anything, their response has been Professional, Timely and Courteous.”
“There he received exceptional care, 24 hours a day, from an incredibly diligent and trusted team of caregivers.”
“I recently attended a Health Fair at Hollywood Hills Senior Living and the community is absolutely breathtaking!”
People customers mention
Bernabe6 reviews
Director5 reviews
Angel4 reviews
Jana3 reviews
Jewell3 reviews
Vanessa3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SSiranush1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve had a really positive experience with Hollywood Hills Senior Living. The staff are caring and welcoming, and I’m especially grateful to the marketing team for being so helpful and attentive throughout the process. Definitely recommend!
Reasonable price
FFamily6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our experience with HHSL has been 5 star from the get go. The process of finding the right place for our elders was stressful, but the team and especially Jorge has been fantastic!! They have walked us through a complicated process and made everything less overwhelming. The facility is great and we are so happy that we found this special place!
BBree11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a wonderful experience touring this assisted living community with Jorge. From the moment we arrived, he was welcoming, professional, and very knowledgeable. He took his time showing us around, answered all of our questions, and made us feel comfortable throughout the entire tour.
The community was clean,…
Great price
DDany4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Can't say enough about Hollywood Hills Senior Living for senior assisted living. Part of what makes it SPECIAL are the employees and staff members. They are very friendly and super helpful. I appreciate you guys services
BBarbara2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We enjoyed a comprehensive tour of the community and the grounds with Executive Director Brittany, starting with a delicious lunch. we were impressed by the friendliness of the staff and especially the amazing chef. Residents seem happy and engaged.
HHerbertLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very nice place with a staff that really cares. My mom has been there for almost a year, and we are very happy with the care and services she is receiving. The nursing staff, headed by Keith Bernabe, is great. Overall, very happy with her living and care situation.
I’ve had a really positive experience with Hollywood Hills Senior Living. The staff are caring and welcoming, and I’m especially grateful to the marketing team for being so helpful and attentive throughout the process. Definitely recommend!
Price assessment: Reasonable price
Response from the owner · a month ago
Siranush, thank you for sharing these kind words with us about our community. It means the world to our team at Hollywood Hills Senior Living!
F
Family Paulk6 reviewsiTotal number of Google reviews Family has written across all businesses on Google Maps, not just this one.
Our experience with HHSL has been 5 star from the get go. The process of finding the right place for our elders was stressful, but the team and especially Jorge has been fantastic!! They have walked us through a complicated process and made everything less overwhelming. The facility is great and we are so happy that we found this special place!
Response from the owner · a month ago
Family, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Hollywood Hills Senior Living.
B
Bree Michelle11 reviewsiTotal number of Google reviews Bree has written across all businesses on Google Maps, not just this one.
I had a wonderful experience touring this assisted living community with Jorge. From the moment we arrived, he was welcoming, professional, and very knowledgeable. He took his time showing us around, answered all of our questions, and made us feel comfortable throughout the entire tour.
The community was clean, inviting, and had a warm atmosphere. You can tell the staff truly care about the residents and creating a place that feels like home. Jorge did an amazing job explaining everything and made the whole experience feel personal rather than rushed or pressured
I would definitely recommend this community to anyone looking for assisted living for a loved one. Thank you, Jorge, for such a great tour and for making us feel so welcome!
Price assessment: Great price
Response from the owner · a month ago
Thank you Bree for your positive recommendation of Hollywood Hills Senior Living! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
D
Dany G4 reviewsiTotal number of Google reviews Dany has written across all businesses on Google Maps, not just this one.
Can't say enough about Hollywood Hills Senior Living for senior assisted living. Part of what makes it SPECIAL are the employees and staff members. They are very friendly and super helpful. I appreciate you guys services
Response from the owner · a month ago
Hi Dany, we are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Hollywood Hills Senior Living!
B
Barbara Oberman2 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
We enjoyed a comprehensive tour of the community and the grounds with Executive Director Brittany, starting with a delicious lunch. we were impressed by the friendliness of the staff and especially the amazing chef. Residents seem happy and engaged.
Response from the owner · 6 months ago
Thank you Barbara for your positive recommendation of Hollywood Hills Senior Living! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
S
Solly InLA8 reviewsiTotal number of Google reviews Solly has written across all businesses on Google Maps, not just this one.
Nice place, kind staff, food is good, they give you what you want
Price assessment: Reasonable price
Response from the owner · a year ago
Thank you Solly for your positive recommendation of Hollywood Hills Senior Living! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
D
Denise Scher12 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Two and a half years ago, a dear friend who had dementia, lost his spouse/caregiver suddenly. Since it was no longer safe for him to live on his own and had no family, my husband and I stepped in to become his caregivers and POA. I began the search for an Assisted Living/Memory Care Facility.
After touring several, I came across Hollywood Hills Senior Living and was given a tour by their lovely Marketing Director, Jana. I knew then that this would be the perfect living situation for our friend. The beautifully designed lobby/reception area was as warm and welcoming as all of the staff I met that day.
He moved into his beautiful, light filled, 2 bedroom apartment in Assisted Living which we furnished with all of his favorite pieces, artwork and 2 cats! The entire staff was always in touch and worked with me on transportation to all of his many Doctor's appointments over the years.
When his health began to fail several months ago, Vanessa Jewell, the Regional Director (who is AMAZING!), went to great lengths to guide us and help us transition him into another apartment on their Memory Care floor. There he received exceptional care, 24 hours a day, from an incredibly diligent and trusted team of caregivers. Unfortunately, he passed away recently, but we couldn't have asked for a more outstanding community, from an exceptional group of individuals who are dedicated to providing their residents with the utmost care and loving support they deserve.
Hollywood Hills Senior Living is 5 Stars.....
Response from the owner · a year ago
Hi Denise, we are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Hollywood Hills Senior Living!
H
Herbert MedinaLocal Guide · 14 reviewsiTotal number of Google reviews Herbert has written across all businesses on Google Maps, not just this one.
Very nice place with a staff that really cares. My mom has been there for almost a year, and we are very happy with the care and services she is receiving. The nursing staff, headed by Keith Bernabe, is great. Overall, very happy with her living and care situation.
Response from the owner · a year ago
Herbert, thank you for sharing these kind words with us about our community. It means the world to our team at Hollywood Hills Senior Living!
B
Bea Guntzel3 reviewsiTotal number of Google reviews Bea has written across all businesses on Google Maps, not just this one.
Always pleased with HH Senior Living Staff and Facility! It is comforting to know that my brother is being so well cared for and that he always says "I love it here"!
Response from the owner · a year ago
Bea, thank you for sharing these kind words with us about our community. It means the world to our team at Hollywood Hills Senior Living!
T
Tony LaniLocal Guide · 31 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
I recently attended a Health Fair at Hollywood Hills Senior Living and the community is absolutely breathtaking! It has the charm of old Hollywood, but everything has been brought to today’s standards and modern amenities.
I was taken on a tour by their Dir. of Community Relations Angel, and she couldn’t have been more knowledgeable and wonderful. I also met their Executive Director Vanessa, and she treated us like royalty.
If you’re considering a community in Hollywood or surrounding areas, there’s no better place than Hollywood Hills Senior Living.
Response from the owner · a year ago
Tony, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Hollywood Hills Senior Living.
