iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%87+12.3Replies to reviews 7%48+3.4Momentum penalty49−5.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 20 eyebrow studiosiPosition by Experts Score among all companies we track in this category. · better than 11%
4.9★★★★★68 Google reviews · 13 photos
96%five-star reviews
4.20★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the location 4.9 out of 5 based on 68 reviews, frequently praising the staff for punctuality, clear communication, and precise brow shaping, waxing, and tinting services. Customers often note that the team listens to specific requests and provides a comfortable, painless experience. However, low-star feedback highlights instances where staff called out without notice, forcing clients to wait past their appointment times, and mentions dissatisfaction with service results that did not match the agreed-upon design.
Google rating: 4.9 out of 5 from 68 reviews (96% five-star).
Reviews on this page: 68 Google reviews (62 with written comments).
Owner responses: the business replied to 37% of reviews.
Most recent review: October 3, 2026.
Service: Eyebrow Studio serving Lady Lake, Florida.
Data from Google, last updated October 28, 2026.
Score profile vs other eyebrow studios
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Benefit Cosmetics BrowBarEyebrow Studios median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benefit Cosmetics BrowBar: 83/100 on this factor. Category median: 97.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benefit Cosmetics BrowBar: 76/100 on this factor. Category median: 93.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benefit Cosmetics BrowBar: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benefit Cosmetics BrowBar: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benefit Cosmetics BrowBar: 49/100 on this factor. Category median: 100.C
49
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benefit Cosmetics BrowBar: 48/100 on this factor. Category median: 48.C
48
Bar = this company · dark tick = category median.
Star ratings
68 Google reviews we collected
4.9of 5
5 stars6596%
4 stars11%
3 stars00%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 62 written reviews
94%praise
Praise5894%
Complaints46%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude2439%
Quality & results1829%
Would recommend1626%
Communication35%
Speed & response12%
What customers talk about
We read 62 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sally had been my brow professional for a few months now and I absolute love how she leaves my brows!”
“Sally is amazing, she does an amazing job and understand what to do with eyebrows.”
“Highly recommend this personable and skilled young lady!”
“We will not be back which is disappointing as we all used to get waxed and tinted regularly with our old brow bar prior to moving to this area.”
“She explained her process step by step and I felt super comfortable during my waxing.”
“If I ever hear anyone talking about their brows, I immediately say go see Sally at Ulta.”
People customers mention
Sally16 reviews
Ulta6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Benefit Cosmetics BrowBar for 4 kinds of job. Pick one to see what they paid and said.
NNubia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Sally is amazing, she does an amazing job and understand what to do with eyebrows. 10/10😊.
Nnalani2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
sally is the best! i’m very particular about my brows and i was terrified of having someone else care for them. she was calming and reassuring, and completely aced what i asked for. the brow tint was the perfect color and she perfected my shape. i really felt like my preference mattered and i felt relaxed in her…
RRicardo12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Sally had been my brow professional for a few months now and I absolute love how she leaves my brows!
Cannot recommend her enough!
-Vanessa
CcathyLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Sally is absolutely incredible! My brows have never looked better and I have gone to some top professionals ,But she is truly the best ! I literally use 3 brow products to perfect my look and I could not be happier! Give her a try you won’t be disappointed!! ❤️❤️❤️❤️
Mmorgan11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Made an appointment for eye brow appointment. Unfortunately the normal girl I go to, called out. I still showed up because I wasn’t aware. Then was told if someone else did it I’d have to wait way pass my appointment time . I’m going out of state tomorrow morning for a wedding. And have a tight schedule picking up…
MMillieLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I’ve been going to Sally to get my brows done for a couple of years. She is the absolute best always very knowledgeable. Any questions I ever have is such a pleasure and always does a fantastic job. Will definitely continue years of service with her. Highly recommend her for ur eyebrow needs!
Sally is amazing, she does an amazing job and understand what to do with eyebrows. 10/10😊.
Response from the owner · 3 weeks ago
Hi Nubia Lopez,
Thank you for your great review! We're delighted that Sally provided you with excellent eyebrow service at our BrowBar. We look forward to your next visit!
Warm regards, Benefit Cosmetics BrowBar
N
nalani erskine2 reviewsiTotal number of Google reviews nalani has written across all businesses on Google Maps, not just this one.
sally is the best! i’m very particular about my brows and i was terrified of having someone else care for them. she was calming and reassuring, and completely aced what i asked for. the brow tint was the perfect color and she perfected my shape. i really felt like my preference mattered and i felt relaxed in her chair. go see my girl sally for beautiful brows!!
Response from the owner · 3 weeks ago
Hi Nalani Erskine,
Thank you so much for your wonderful review! We are absolutely thrilled to hear that Sally was able to provide you with such a positive and enjoyable experience. It brings us great joy to know that you felt comfortable and completely satisfied with the results of your brows. It's fantastic to learn that she could meet your expectations and make you feel at ease throughout the process. We truly appreciate your kind recommendation and are eagerly looking forward to welcoming you back for more beautiful brows in the future!
Warm Regards, Benefit Cosmetics BrowBar
R
Ricardo12 reviewsiTotal number of Google reviews Ricardo has written across all businesses on Google Maps, not just this one.
Sally had been my brow professional for a few months now and I absolute love how she leaves my brows!
Cannot recommend her enough!
-Vanessa
Response from the owner · 3 weeks ago
Hi Vanessa,
Thank you for your fantastic review! We're excited to hear that you're enjoying the results with Sally as your brow professional. Your recommendation is greatly appreciated, and we're pleased to have you as a satisfied customer. We look forward to seeing you again soon!
Warm regards, Benefit Cosmetics BrowBar
C
cathy meriauxLocal Guide · 24 reviewsiTotal number of Google reviews cathy has written across all businesses on Google Maps, not just this one.
Sally is absolutely incredible! My brows have never looked better and I have gone to some top professionals ,But she is truly the best ! I literally use 3 brow products to perfect my look and I could not be happier! Give her a try you won’t be disappointed!! ❤️❤️❤️❤️
Response from the owner · 3 weeks ago
Dear Cathy Meriaux,
Thank you so much for your incredible review! We’re absolutely thrilled to hear that you had such a positive experience with Sally at our BrowBar. It’s inspiring to know that your brows have never looked better and that Sally’s expertise shone through even among top professionals. Your satisfaction and happiness with our services mean everything to us! We truly appreciate your recommendation and look forward to welcoming you back soon!
Warm regards, Benefit Cosmetics BrowBar
M
morgan Kelly11 reviewsiTotal number of Google reviews morgan has written across all businesses on Google Maps, not just this one.
Made an appointment for eye brow appointment. Unfortunately the normal girl I go to, called out. I still showed up because I wasn’t aware. Then was told if someone else did it I’d have to wait way pass my appointment time . I’m going out of state tomorrow morning for a wedding. And have a tight schedule picking up children from school and finishing packing before I leave tonight. So now I’ll have to find someone else to do it on my 10 hour trip.
Response from the owner · 3 weeks ago
Hi Morgan Kelly,
Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the inconvenience you faced with your appointment. We understand how important it is to have everything in place before a big event, and it's disappointing to know we didn't meet your expectations this time. Your feedback is valuable, and we will use it to improve our scheduling and communication processes. We hope to have the opportunity to serve you better in the future.
Warm Regards, Benefit Cosmetics BrowBar
K
Kaylee Foster2 reviewsiTotal number of Google reviews Kaylee has written across all businesses on Google Maps, not just this one.
I’ve been going to Sally to get my brows done for a couple of years. She is the absolute best always very knowledgeable. Any questions I ever have is such a pleasure and always does a fantastic job. Will definitely continue years of service with her. Highly recommend her for ur eyebrow needs!
Services: Eyebrow beautification
Response from the owner · 2 years ago
Aw thanks Millie moo! Thanks for stopping by to see us! Our customers mean the world to us. We're so glad we were able to help you with your service!
G
Grace Keith7 reviewsiTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
WHAT A SERVICE!!
As a man it’s really difficult to find someone that can manage brows and leave them looking masculine, cleaned, trimmed and ready to party for days… until I found Miss Sally at Ulta in Lady Lake! A great service and a great time for sure!
