Analyzing 6,735,6476.7M ReviewsFor 18,99719K Experts

Experts Reviews · Company report
Benjamin Franklin Plumbing Billings logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%57+13.8Value 14%50+7.1Replies to reviews 7%58+4.1Craft & service penalty54−4.6Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE

Benjamin Franklin Plumbing Billings

Billings, MT · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.7★ from 701 Google reviews

📞 Call (406) 203-5101Request a call backWebsite ↗

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benjamin Franklin Plumbing Billings is better than 67% of heat pump installation services.B
67
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benjamin Franklin Plumbing Billings is better than 57% of heat pump installation services.C
57
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benjamin Franklin Plumbing Billings is better than 54% of heat pump installation services.C
54
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benjamin Franklin Plumbing Billings is better than 50% of heat pump installation services.C
50
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benjamin Franklin Plumbing Billings is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benjamin Franklin Plumbing Billings is better than 58% of heat pump installation services.C
58

Reviews for your job

Customers hired Benjamin Franklin Plumbing Billings for 8 kinds of job.

Benjamin Franklin Plumbing Billings for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.$800–1,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 7

All 9 Google reviews tagged “Faucet installation”

Di3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Scott arrived on time to install the new kitchen faucet. He is very knowledgeable about plumbing, is courteous and a caring individual. He works at a steady pace and gets the job done in a timely manner. Scott chose an attractive user-friendly faucet and I am truly pleased with it. THANK YOU Scott

Paid $800–1,000Great priceFaucet installation
Julie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Jerod is efficient and listens to what we want and then responds accordingly. He’s getting some quotes for us . We want him to do our job, once we decide what to do.

Faucet installation
Huw7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I received excellent service. I've have used Benjamin Franklin Plumbing before and I will definitely call them again the next time I need plumbing services.

Plumbing leak detectionPlumbing fixture installationFaucet installation+ Responsiveness+ Punctuality+ Quality
Carol4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

They did good work 6 years ago on a lower level remodel so look forward to working with them again.

RemodelingFaucet installationShower installation+ Quality+ Professionalism+ Value
Matthew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

The overall experience was very good! Had delays in response & service but every contractor is busy this year and supplies are backed up so not really their fault. I would recommend and use their service again!

Faucet installationShower installationPlumbing fixture installation+ Quality
Sarah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Benjamin Franklin Plumbing has now done several jobs for me. They do a great job communicating and keeping me in the loop as well as quality work on my sink faucet installation and repiping underneath it. Highly recommend their business.

Plumbing leak detectionFaucet installationRepair water fixtures+ Responsiveness+ Quality+ Professionalism
N.Local Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet installationGarbage disposal installationPlumbing fixture installation+ Responsiveness+ Punctuality+ Quality
KRLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet installationShower installationToilet installation+ Responsiveness+ Quality+ Professionalism
LORI3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Faucet installationShower installationToilet installation+ Responsiveness+ Punctuality+ Quality

Price

$589+30% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 9%Reasonable 56%Overpriced 20%Not sure 15%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair46$429–$1.2k
Water heater installation38$1.2k–$2.8k
Plumbing fixture installation37—
Repair water fixtures33—
Toilet repair21$251–$667
Plumbing leak detection21$78–$444
Drain cleaning17$271–$432
Faucet repair12—

Compare with

Big Horn Heating and Cooling logoBig Horn Heating and CoolingExperts Score 98Billings · 4.98★Platinum HVAC LLC logoPlatinum HVAC LLCExperts Score 98Billings · 4.98★White Heating & Air Conditioning logoWhite Heating & Air ConditioningExperts Score 89Billings · 4.90★