How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%57+13.8Value 14%50+7.1Replies to reviews 7%58+4.1Craft & service penalty54−4.6Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCOREBenjamin Franklin Plumbing Billings
Billings, MT · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.7★ from 701 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Reviews for your job
Customers hired Benjamin Franklin Plumbing Billings for 8 kinds of job.
Benjamin Franklin Plumbing Billings for plumbing fixture installation
Clear ✕All 37 Google reviews tagged “Plumbing fixture installation”
Great service and knowledgeable of my plumbing questions and needs!
Jerod has immense knowledge and is very professional - as a team w Kaden today - A+
Needed a main valet replaced and a slow leak fixed. They did great work at a fair price. Will use them for future work.
Scott was wonderful. He kept in contact with me and helped me feel taken care of. The Watergate is flowing through all of the valves he repaired.
Job well done! Jerod was our plumber for this job. He called before coming and was well within the time frame we were provided the day before. He treated our home with respect and allowed me to stand over him to watch how he was fixing our new tub spout that was not working due to age. Jerod was very efficient and…
They fit us in for a service on the day that we called. They didn’t promise they could make it that day but they did. Thank you!
Transparency is the key. I will only use BF! Diagnosing a problem and giving several options to solve is comforting. I'm so grateful!
I love Benjamin Franklin Plumbing of Billings. They are so professional, and kept in touch. Very good quality work. Thanks to all who helped me.
Great customer service. The people are friendly and service was completed in a timely manner. JT was very helpful and efficient. He showed up two hours before the scheduled appointment!
I received excellent service. I've have used Benjamin Franklin Plumbing before and I will definitely call them again the next time I need plumbing services.
Jerod knew I was under a time crunch, so accommodated my schedule. He offered me a couple options being aware of my budget. The work was done meticulously, the room was cleaned and he communicated throughout the process. I have used Ben Franklin in the past and as usual, they did not disappoint. Highly recommend.
Quote process was FLAWLESS. Could not ask for a sharper agent from Ben Franklin plumbing, Jared Lee. I was a professional handyman for 20yrs and IMHO he is outstanding.
Some of the best service I have ever received. Great company and super professional. I would recommend them for all your needs!
Very good experience. Will do again.
Your staff were very courteous and punctual. They installed a new hot water heater. I was very pleased with their explanation of what the problem was and how they were doing the task. Very efficient and courteous.
They did good work 6 years ago on a lower level remodel so look forward to working with them again.
Benjamin Franklin Plumbing is the best! I bought my appliances through Lowes, and the ONLY easy part about it was dealing with BFP! Communication was impeccable, and the gentleman who came out to install my disposal was so incredibly kind and honest. I so very much appreciate Benjamin Franklin Plumbing, and will definitely recommend them in the future!!!
The company came and installed a new gas line for our new gas stove, very polite crew, very professional, I will definitely call them again.
Jarod was professional, conscientious and friendly. A job well done - Thank You Jarod !!
Nice people and professional.
Very friendly, competent and quick. When I was in a bind with flooding they came right away, diagnosed the problem, and fixed it within an hour. I feel confident knowing I have this great group to help me out in a time of stress and difficulty.
Mason did a great job. We are pleased with the results!
The tec refused to clean his space left a mess for 4 days!!!! Didn't call me back for 3 days. Total project took 20 days to complete.
I called Benjamin Franklin Plumbing for a simple garbage disposal installation. I have used them a few times over the last 5 years with varying degrees of success. The quote I received, which I will not disclose, was a bit pricey (but I understand everything is more expensive these days). The service technician…
Jon started my day on a great note--on time, friendly and efficient! So happy to have a functional kitchen faucet again!
Very quick and throughal.
After having a water heater replaced by Benjamin Franklin Plumbing in October, the water heater quit working in January. They sent someone to address the problem right away. They were very helpful, professional, understanding, and courteous. I strongly recommend them to anyone.
Benjamin Franklin Plumbing charged $428 to install a hose bib. It took the plumber 30 minutes and probably $30 in materials. When I complained the customer service rep offered me a 15% “discount”. No thanks. I will never call them again.
He was a little over 30 minutes late. I thought you all forgot. The time frame was 8:30 to 12:30 so I called and he arrived about 1:03. Very nice man and he showed me what he did.
The overall experience was very good! Had delays in response & service but every contractor is busy this year and supplies are backed up so not really their fault. I would recommend and use their service again!
Fast, friendly service!
I have used BenFranklin several times for jobs big and small. They have always been prompt, professional, thorough and friendly. They helped us through a boiler emergency and installed a replacement during winter. I’m now working with them on a bathroom remodel and laundry relocation. No matter what, they come when…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 46 | $429–$1.2k |
| Water heater installation | 38 | $1.2k–$2.8k |
| Plumbing fixture installation | 37 | — |
| Repair water fixtures | 33 | — |
| Toilet repair | 21 | $251–$667 |
| Plumbing leak detection | 21 | $78–$444 |
| Drain cleaning | 17 | $271–$432 |
| Faucet repair | 12 | — |
