How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%57+13.8Value 14%50+7.1Replies to reviews 7%58+4.1Craft & service penalty54−4.6Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCOREBenjamin Franklin Plumbing Billings
Billings, MT · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.7★ from 701 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Reviews for your job
Customers hired Benjamin Franklin Plumbing Billings for 8 kinds of job.
Benjamin Franklin Plumbing Billings for plumbing leak repair
Clear ✕All 11 Google reviews tagged “Plumbing leak repair”
Kaden Thomson was very professional, polite & explained every step of the service he was doing to fix our problem & what we can do in the future to not have that problem occur again.
Had a clog in the main line, which caused flooding in the basement bathroom. Jaren was here very quickly after the call was made to Benjamin Franklin plumbing. He identified and fixed the problem very efficiently and effectively! Jaren was also very nice and professional and made this process smoother than I…
Very prompt response to leaking copper pipe problem. Repair work was done well and quickly. Plumber was knowledgable and experienced. He recommended replacing copper pipes with PEX to avoid future leaks and will prepare written estimate by end of day.
Needed a main valet replaced and a slow leak fixed. They did great work at a fair price. Will use them for future work.
Scott has been very helpful in explaining the situation. Also very efficient for getting the job done. Also very pleasant to work with.
Scott was very professional, quick, and affordable. Very pleased with how efficient and clean his work is. 10/10
Scott was wonderful. He kept in contact with me and helped me feel taken care of. The Watergate is flowing through all of the valves he repaired.
Great service from Jared. Thank you!
This was one of the only companies that answered the phone or returned a call. I was unhappy with the upcharge since they were able to fit my emergency into their workday, but so glad they did send Jerrod out and that he was so responsible and professional. I would gladly call this company again.
Our technician was on time, courteous, friendly and knowledgeable. He explained everything in details that were understandable. We had used a different plumbing service previously that did not fix the problem and then did not guarantee their work. When the problem persisted, they were willing to come back and charge…
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 46 | $429–$1.2k |
| Water heater installation | 38 | $1.2k–$2.8k |
| Plumbing fixture installation | 37 | — |
| Repair water fixtures | 33 | — |
| Toilet repair | 21 | $251–$667 |
| Plumbing leak detection | 21 | $78–$444 |
| Drain cleaning | 17 | $271–$432 |
| Faucet repair | 12 | — |
