How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%57+13.8Value 14%50+7.1Replies to reviews 7%58+4.1Craft & service penalty54−4.6Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCOREBenjamin Franklin Plumbing Billings
Billings, MT · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.7★ from 701 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Reviews for your job
Customers hired Benjamin Franklin Plumbing Billings for 8 kinds of job.
Benjamin Franklin Plumbing Billings for repair water fixtures
Clear ✕All 33 Google reviews tagged “Repair water fixtures”
Jerod Lee was amazing with his plumbing expertise and knowledge. It is important to me to have someone who knows what they are doing in all plumbing circumstances, particularly a multi unit complex where many can be affected by the outcome. Thank you Jerod!
Scott was extremely friendly, prompt, and professional! He got the job done quickly and accurately the first time. I highly recommend Benjamin Franklin Plumbing.
Jarrod is a real asset to Ben Franklin. He is communicative, intelligent, professional & does an excellent job. I appreciate his work immensely. Fortinately he called before coming by as i was scheduled for afternoon and was available this am when he called. He did give me the option & i was able to adjust my…
Great service; great technician.
With a catastrophic water heater failure resulting with water throughout the gas lines in our house back into the gas meter, the crew came within a short time and diagnosed the problem. The owner was here himself. He and his team of plumbers were all professional, friendly, helpful with explanations, and eager to…
Promp, professional service.
Ben was prompt and professional.
Came right away. Very professional and told me everything he did.
Ben Franklin Plumbing in Billings rates 5 Stars. Extremely accommodating their scheduling to my needs. Have used them 3 times in the last few months and always completely satisfied. Highly recommended. /s/ one satisfied customer
Jer was my technician today. He was very professional, personable, and very knowledgeable. He had a wonderful sense of humor and customer service. Very nice to work with. He was wonderful. Mark was here previously and was great also. I am impressed with this company. It's nice to have a company you feel good about using.
Great company with fast responsive service.
I called for q plummer to take care of my leaking water issue. He hung up on me. I called back, asking to talk to his supervisor for his behavior. He said he didnt hang up, he giggled. I told him to go to Hell, and I'll go over to his main office and cuss him out. We are customers whom pay ypur check. Take…
Great! Knew the issue fixed it and left. Both gentlemen were very nice and explained the issue and how they were going to resolve it.
He was a little over 30 minutes late. I thought you all forgot. The time frame was 8:30 to 12:30 so I called and he arrived about 1:03. Very nice man and he showed me what he did.
First guy no bueno,( quoted us $300 to replace kitchen faucet) supervisor awesome! ( Fixed water pressure in 5 minutes) no additional charge.
Fast and excellent work.
I’ve used Benjamin Franklin for all plumbing issues in my house for years! They always keep you updated on when they will be arriving, are very friendly, and go above and beyond in the service they provide. I’ve never had a bad experience, or anything close, with anyone from Benjamin Franklin. Would highly recommend to anyone!
Fast and professional. I will absolutely recommend and use again.
Time was of the essence to fix the tub shower valve because I was due to close on selling the property. Jerod went to 3 warehouses/suppliers to find the parts needed so he could finish the job that day. Thank you.
Benjamin Franklin Plumbing has now done several jobs for me. They do a great job communicating and keeping me in the loop as well as quality work on my sink faucet installation and repiping underneath it. Highly recommend their business.
Jerod was very professional / fixed the problem and cleaned up when done
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 46 | $429–$1.2k |
| Water heater installation | 38 | $1.2k–$2.8k |
| Plumbing fixture installation | 37 | — |
| Repair water fixtures | 33 | — |
| Toilet repair | 21 | $251–$667 |
| Plumbing leak detection | 21 | $78–$444 |
| Drain cleaning | 17 | $271–$432 |
| Faucet repair | 12 | — |
