Analyzing 6,718,5806.7M ReviewsFor 18,91718.9K Experts

Experts Reviews · Company report
Benjamin Franklin Plumbing Billings logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%57+13.8Value 14%50+7.1Replies to reviews 7%58+4.1Craft & service penalty54−4.6Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE

Benjamin Franklin Plumbing Billings

Billings, MT · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.7★ from 701 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benjamin Franklin Plumbing Billings is better than 67% of heat pump installation services.B
67
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benjamin Franklin Plumbing Billings is better than 57% of heat pump installation services.C
57
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benjamin Franklin Plumbing Billings is better than 54% of heat pump installation services.C
54
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benjamin Franklin Plumbing Billings is better than 50% of heat pump installation services.C
50
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benjamin Franklin Plumbing Billings is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benjamin Franklin Plumbing Billings is better than 58% of heat pump installation services.C
58

Reviews for your job

Customers hired Benjamin Franklin Plumbing Billings for 8 kinds of job.

Benjamin Franklin Plumbing Billings for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.38
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 25/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.67%

All 8 Google reviews tagged “Sewer repair”

Steven2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Our plumbing repair was a very hard job. Jared and Chris (with some help from Scott) had to jack-hammer the basement slab across multiple rooms, expose the damaged pipe, repair/replace it and put everything back in place. This meant some demo and movement of a bathroom vanity. Chris worked very hard. Jared…

Paid $1,000+Reasonable pricePlumbing pipe repairSewer cleaningSewer repair
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Completed a sewer line repair! Super fast! Great communication. Would recommend!

Paid $1,000+Great priceSewer repair
TRANLE1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

NO STAR!!!!! They kept taking our review off because they want to shut us up. The truth comes out. They came to do sewer replacement dated March 31, 2025. When it was nearly done, they hit our house, hit the concrete and the fence at the backyard. Our sidings were damaged and we got the big hole in the bedroom. They…

Paid $1,000+OverpricedSewer repair
Carol4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

They did good work 6 years ago on a lower level remodel so look forward to working with them again.

RemodelingFaucet installationShower installation+ Quality+ Professionalism+ Value
Gary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

U godly expensive and did not complete the job.

Sewer repairSewer cleaning− Professionalism− Value
Damon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Made an appointment using their online portal after my washing machine backed up into my shower. The appointment was confirmed with my wife who wrote down the details while on the call and we were told that we could expect them between 12:30 and 4:30 on the following day. I took what little vacation I had to be home…

Sewer repairShower repairService not listed− Responsiveness− Punctuality
Christina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Everyone was so kind and wonderful. Jones spent days in the smallest crawlspace ever. I am so grateful.

Outdoor plumbing system repairPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
Pam12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repairSewer repair+ Responsiveness+ Punctuality+ Professionalism

Price

$589+30% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 9%Reasonable 56%Overpriced 20%Not sure 15%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair46$429–$1.2k
Water heater installation38$1.2k–$2.8k
Plumbing fixture installation37—
Repair water fixtures33—
Toilet repair21$251–$667
Plumbing leak detection21$78–$444
Drain cleaning17$271–$432
Faucet repair12—

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