How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%57+13.8Value 14%50+7.1Replies to reviews 7%58+4.1Craft & service penalty54−4.6Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCOREBenjamin Franklin Plumbing Billings
Billings, MT · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.7★ from 701 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Reviews for your job
Customers hired Benjamin Franklin Plumbing Billings for 8 kinds of job.
Benjamin Franklin Plumbing Billings for toilet repair
Clear ✕All 21 Google reviews tagged “Toilet repair” · showing 20
Scott was amazing!! He got right on it and unclogged the toilet!
Jared was fantastic. He did such a great job. He was very personable, thorough, and explained things very well. He did excellent work.
Was quick and efficient got my toilet fixed in 15 to 20 min.
Had a clog in the main line, which caused flooding in the basement bathroom. Jaren was here very quickly after the call was made to Benjamin Franklin plumbing. He identified and fixed the problem very efficiently and effectively! Jaren was also very nice and professional and made this process smoother than I…
the plumber was very professional and thorough. did a great job.
👍timely, complete, done right, very reasonable
Jerod Lee was very responsive to come out as soon as possible and unplug a stopped up toilet. He did excellent work.
He was very plesant. He fixed everything as and gave us new replacment parts well and didnt have to come back the next day. I will certainly call you when needed.thanks
With a catastrophic water heater failure resulting with water throughout the gas lines in our house back into the gas meter, the crew came within a short time and diagnosed the problem. The owner was here himself. He and his team of plumbers were all professional, friendly, helpful with explanations, and eager to…
Thanks for your help! Great job as always~he searched for just the right handle and did a great job! Drains work great now!
Great service from Jared. Thank you!
Great customer service. The people are friendly and service was completed in a timely manner. JT was very helpful and efficient. He showed up two hours before the scheduled appointment!
Jarod was very efficient and resourceful .
Good value. Would recommend
Jared was punctual very courteous.He told me what he was planning to do to remedy the problem. Cleaned up when he was done with the job. Great service.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 46 | $429–$1.2k |
| Water heater installation | 38 | $1.2k–$2.8k |
| Plumbing fixture installation | 37 | — |
| Repair water fixtures | 33 | — |
| Toilet repair | 21 | $251–$667 |
| Plumbing leak detection | 21 | $78–$444 |
| Drain cleaning | 17 | $271–$432 |
| Faucet repair | 12 | — |
