How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%57+13.8Value 14%50+7.1Replies to reviews 7%58+4.1Craft & service penalty54−4.6Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCOREBenjamin Franklin Plumbing Billings
Billings, MT · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.7★ from 701 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Reviews for your job
Customers hired Benjamin Franklin Plumbing Billings for 8 kinds of job.
Benjamin Franklin Plumbing Billings for water heater installation
Clear ✕All 38 Google reviews tagged “Water heater installation”
Scott was very efficient and very helpful he answer all the questions
Excellent service...100% recommended
Quick and excellent service. Will use this company for future plumbing needs. Scott was professional, skilled and efficient.
I cannot say enough about the quality of work and the going above and beyond!! This company saved me this weekend when a water heater went down for a commercial company in town. They were able to get a replacement and install within hours. I appreciate the tech Jerod, and his team for getting this done. And not only…
Installed a new Bradford White water heater. Our old water heater was 17 years old. Scott was helpful, respectful, professional and knowledgeable. The over all price was a bit higher than expected, but everything is higher these days. Overall, thanks for job well done. We have great hot water now.
Courteous, prompt service. New water heater installed to replace old one. I called in the morning, they came out and inspected the problem, gave me a price and had the new one installed by mid afternoon.
Scott was awesome! Friendly, courteous and respectful. Explained everything that had happened and what was needed to fix. Service was VERY fast!
It was good until someone at the shop ordered the wrong water heater...little delay....they had problems wiring the hot water heater.... The work they did was top notch from what I can see. I was glad that they made sure that it was wired correctly, they took their time and did the job right the first time...will…
Scott did amazing! Very knowledgeable, easy to work with and professional! No BS, just straight to the point on what needs fixed. It’s guys like this that will keep me as a returning customer.
Great job. Nice guy.
Scott did an outstanding job replacing our water heater. First class service all the way, and a terrific product. I would highly recommend BF for you next plumbing job.
Chris did a great job in taking the old one out and installing the new one. Jerod replace our old kitchen faucet with a new one and did great work and very quickly. Well done!
They fit us in for a service on the day that we called. They didn’t promise they could make it that day but they did. Thank you!
Managed to fix my water heater the same day I called. Efficient and effective. Would call again.
Came right away. Very professional and told me everything he did.
Tom and Mark had their work cut out for them. Our original hot water heater was in a small space behind gas and water pipes. They had creative ideas and were able to place the new hot water heater in a more functional position. Thank you so much!
Our technician was on time, courteous, friendly and knowledgeable. He explained everything in details that were understandable. We had used a different plumbing service previously that did not fix the problem and then did not guarantee their work. When the problem persisted, they were willing to come back and charge…
We have used Benjamin Franklin Plumbing to replace our hot water heaters, replace the bladder in our well and now to replace our water softener. I have always found them to be honest, reliable, fair, and easy to work with. I would recommend them to anyone that needs plumbing work done.
Very friendly and efficient
Very responsive and reliable!
Professional, efficient, pleasant guys could not be happier.
My waterheater was leaking and I needed a immediate replacement. Jared contacted me assessed the problem and was able to provide and install a new waterheater in less than 2.5 hrs The work was professional and on time, I called almost every plumber in Billings and this is the only company that could respond to my needs.
Lynne was punctual, polite, and his expertise was appreciated. He showed me how I could relight the pilot of my water heater if needed. Turned out I needed it replaced and he came back the next morning and got me all set up.
Had a return service made with Ben Franklin Plumbing this morning,He Fixed the waterline issues by turning the waterline lever “ON” and I was charged for it. Mark who manage the business was quick to respond, gave me a call, professionally handled and owned the miscommunication done by one of his employee. Couldn’t…
Wade did a great job installing the hot water heater, I will call Benjamin Franklin next time I have a plumbing issue.
Prompt, professional, & friendly techs! Would recommend.
Nice work Jonathan.
Top quality service. Couldn't be happier. Called about hot water heater at about 11 PM for first thing in the morning service. Had replacement hot water heater by lunch. Thumbs up.
This fella was great. He gave me an estimate over the phone and was able to come out first thing the next morning. He got the old one out and disposed of it, fixed the strange water hookup that caused us to lose water to the whole house when we had to turn off water to the heater, and managed to find the same…
Good fast service
I have used BenFranklin several times for jobs big and small. They have always been prompt, professional, thorough and friendly. They helped us through a boiler emergency and installed a replacement during winter. I’m now working with them on a bathroom remodel and laundry relocation. No matter what, they come when…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 46 | $429–$1.2k |
| Water heater installation | 38 | $1.2k–$2.8k |
| Plumbing fixture installation | 37 | — |
| Repair water fixtures | 33 | — |
| Toilet repair | 21 | $251–$667 |
| Plumbing leak detection | 21 | $78–$444 |
| Drain cleaning | 17 | $271–$432 |
| Faucet repair | 12 | — |
