Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts

Experts Reviews · Company report
Benjamin Franklin Plumbing of Greater Tucson logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Benjamin Franklin Plumbing of Greater Tucson

Tucson, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 44 leak detection services · 5.0★ from 214 Google reviews

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Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benjamin Franklin Plumbing of Greater Tucson is better than 97% of leak detection services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benjamin Franklin Plumbing of Greater Tucson is better than 96% of leak detection services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benjamin Franklin Plumbing of Greater Tucson is better than —% of leak detection services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of Greater Tucson is better than 100% of leak detection services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benjamin Franklin Plumbing of Greater Tucson is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of Greater Tucson is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Benjamin Franklin Plumbing of Greater Tucson for 8 kinds of job.

Benjamin Franklin Plumbing of Greater Tucson for plumbing leak detection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$78–$630
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Plumbing leak detection”

MarlisseLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

This is my second time working with Benjamin Franklin plumbing, they are amazing! Their response time is unmatched and priced very reasonably. I find them to be very honest and forthcoming about the work needing to be done as well as giving options if available. Domingo, Mario and Michael were very helpful and professional.

Plumbing leak detectionPlumbing pipe repair
Rob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Benjamin Franklin Plumbing sent Domingo and Mario the next day after calling and requesting an estimate/ repair of plumbing leak. Domingo and Co. gave me a requested heads up before arrival and was more than punctual as he was able to come earlier than expected which I gladly accepted. $250/hr. and between getting…

Paid $400–600Reasonable pricePlumbing leak detectionPlumbing pipe repair
Melva6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

David was very professional and knowable of what needed to be done for our plumbing problem!! My husband and I felt cared for and safe! And today that is hard to find! We will certainly be using him/them for all our plumbing needs!! Way to go!! Benjamin Franklin. Plumbing!!

Reasonable pricePlumbing leak detectionPlumbing pipe repair
BrianLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I contacted Benjamin Franklin Plumbing to assist with a leaky shower faucet. They were incredibly clear in their communication, and prompt in fixing it. During the process, they noticed a leaky valve along with some other issues I had. They were happy to help with the additional work, and despite having a booked…

Paid $900–1,000Great priceToilet repairPlumbing leak detectionPlumbing pipe repair
Gavlick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

On time, reasonable pricing and great communication from the initial bid to the completion of the project. The plumber was also polite and cleaned up when the job was completed. As a Realtor who has dealt with many different plumbers over the years, I am truly impressed by the quality of service from Benjamin…

Paid $1,000+Reasonable priceWater heater installationPlumbing leak detection
AnneLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have no problem referring to Benjamin Franklyn Plumbing. They are professional, show up on time and do a fantastic job. Thank you for all you do for us and for our referral clients.

Paid $300–400Great priceWater heater installationDrain cleaningPlumbing leak detection
CalebLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Leah and her team at Benjamin Franklin are awesome! Not only did they respond right away when we had a plumbing issue, they came out within a couple of hours to fix my problem. Highly recommend!

Great pricePlumbing leak detection
RickLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Both technicians, David Gonzales & Jayson Helseley, arrived on-time and explained the entire problem with our outdoor connections to the city main. The work required digging, new copper pipe and value installations. When the work was completed, the pipes were also wrapped with insulation and the ground looked like…

Plumbing leak detection
Rosaura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Nice service. David was great! He went far and beyond to accomplish all the work.. Thank you!

Paid $1,000+Reasonable priceWater heater installationGarbage disposal installationPlumbing leak detection

Price

$478+15% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 48%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair14$322–$1.1k
Plumbing leak detection9$78–$630
Drain cleaning9$161–$493
Water heater installation8$1.2k–$2.5k
Toilet repair7$176–$656
Plumbing leak repair7$227–$807
Garbage disposal installation6$295–$654
Faucet repair5$166–$529

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