Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts

Experts Reviews · Company report
Benjamin Franklin Plumbing of Greater Tucson logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Benjamin Franklin Plumbing of Greater Tucson

Tucson, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 44 leak detection services · 5.0★ from 214 Google reviews

📞 Call (520) 485-2224Request a call backWebsite ↗

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benjamin Franklin Plumbing of Greater Tucson is better than 97% of leak detection services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benjamin Franklin Plumbing of Greater Tucson is better than 96% of leak detection services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benjamin Franklin Plumbing of Greater Tucson is better than —% of leak detection services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of Greater Tucson is better than 100% of leak detection services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benjamin Franklin Plumbing of Greater Tucson is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of Greater Tucson is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Benjamin Franklin Plumbing of Greater Tucson for 8 kinds of job.

Benjamin Franklin Plumbing of Greater Tucson for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$656
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Toilet repair”

Donna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Michael Rivera & his trainer Alex were very nice, knew their stuff, explained everything along the way & recapped all when finished.

Paid $600–800Reasonable priceToilet repairFaucet repairPlumbing leak repair
Chad6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had over $9K worth of plumbing 🪠 issues and Michael R. did a wonderful job! He had a great team mate: Mario, for 2 of the days! Rebecca & Dakota are very good at customer service/scheduling too! I highly recommend Ben Franklin Plumbing & will be using them in the future! 🫡

Paid $2,000+Reasonable priceToilet repairWater heater installationGarbage disposal installation
Celina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The guys were professional, pleasant and made sure the toilet was properly installed. I am very pleased with the completed job.

Paid $2,000+Great priceToilet repairToilet installationShower repair
valerie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

David was the repair man- respectful- very knowledgeable- and truly cared about doing the best job! The best kind of person you want doing a job- well done and thank you

Paid $100–200Great priceToilet repair
Genie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Domingo from Benjamin Franklin Plumbing was very knowledgeable and explained what was going on with my plumbing. I felt immediately reasurred that I didn't need any expensive repairs. I really trust him, what more can you ask for. And even my donkeys loved him!

Customer photo from Genie's review
Toilet repair
BrianLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I contacted Benjamin Franklin Plumbing to assist with a leaky shower faucet. They were incredibly clear in their communication, and prompt in fixing it. During the process, they noticed a leaky valve along with some other issues I had. They were happy to help with the additional work, and despite having a booked…

Paid $900–1,000Great priceToilet repairPlumbing leak detectionPlumbing pipe repair
Joe14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Joe and Dom came to the house and introduced themselves. They performed the job with skill and competence, and were both positive and friendly. I would call them again.

Paid $200–300Reasonable priceToilet repair

Price

$478+15% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 48%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair14$322–$1.1k
Plumbing leak detection9$78–$630
Drain cleaning9$161–$493
Water heater installation8$1.2k–$2.5k
Toilet repair7$176–$656
Plumbing leak repair7$227–$807
Garbage disposal installation6$295–$654
Faucet repair5$166–$529

Compare with

Imperial Plumbing logoImperial PlumbingExperts Score 97Tucson · 4.95★Zing Plumbing logoZing PlumbingExperts Score 97Tucson · 4.96★Temperature Control, Inc. A/C-Heating & Plumbing - Oro Valley, AZ logoTemperature Control, Inc. A/C-Heating & Plumbing - Oro Valley, AZExperts Score 96Tucson · 4.97★