Experts Reviews · Company report
Benjamin Franklin Plumbing of North Austin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%70+17Value 14%96+13.6Replies to reviews 7%55+3.9Craft & service penalty88−1.2Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Benjamin Franklin Plumbing of North Austin

Cedar Park, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.8★ from 1,334 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benjamin Franklin Plumbing of North Austin is better than 84% of leak detection services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benjamin Franklin Plumbing of North Austin is better than 70% of leak detection services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benjamin Franklin Plumbing of North Austin is better than 88% of leak detection services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of North Austin is better than 96% of leak detection services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benjamin Franklin Plumbing of North Austin is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of North Austin is better than 55% of leak detection services.C
55

Reviews for your job

Customers hired Benjamin Franklin Plumbing of North Austin for 8 kinds of job.

Benjamin Franklin Plumbing of North Austin for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.89
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$600–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$493
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.60%

All 89 Google reviews tagged “Drain cleaning” · showing 20

Cathryn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jared Patterson was my technician. He was courteous, polite, efficient, and very knowledgeable. The service was excellent. The price was not.

Paid $600–800OverpricedDrain cleaning
ScottLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Scott provided very quick and clean service at a good price. These guys are my go to plumbers!

Drain cleaning
Karen13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Service was very professional and thorough. Cost was expected and reasonable. Technicians were very knowledgeable. We trust Ben Franklin Plumbing Co for any and all plumbing related repairs.

Paid $1,000–1,200Reasonable priceDrain cleaningSewer cleaningSewer repair
Tom9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

JP was courteous, fast, and very knowledgeable. Great job. Thank you

Paid $400–600Reasonable priceDrain cleaning
DianneLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Wow- talk about above and beyond! Mr Dave and Scott were terrific and sooo helpful!

Drain cleaning
Sara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Scott was very friendly efficient got the job done and record time! I will definitely use your company again!

Toilet repairDrain cleaning
James13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Fast response. Very professional and friendly. Very reasonable pricing. I will definitely call Benjamin Franklin Plumbing again when I need to have any type of plumbing done.

Paid $900–1,000Reasonable priceDrain cleaningPlumbing pipe repair
Elena12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★

Gimmicks, 4+ hours of work, problem not resolved, plumber consistently correcting my words (snake a drain vs. cable a drain). Charged me extra for 2" drain pipe in an old home. Offered to rip through walls for another $3K plus a membership to their club for $500 which gives you access to more discounts. Another…

Paid $400–500OverpricedDrain cleaning
Susan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

Tim did a great job resetting my house clean out valve and getting the new toilet installed. He patiently answered all my questions. Awesome job.

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Justin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great company to work with and very friendly/knowledgeable employees.

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Ken12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Service technician was thorough and knowledgeable.

Drain cleaning+ Responsiveness+ Punctuality+ Quality
DesireeLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We called Benjamin Franklin Plumbing to service our tankless water heater and clean out some slow draining sinks. Donovan our tech was AMAZING, professional, pleasant and efficient. He explained what was happening in each scenario, fixed the issue and provided guidance on keeping it from happening again! Highly recommend.

Water heater repairDrain cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Alan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

No complaints 😎

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Melissa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Brandon was very professional and courteous. He is a creative thinker and was able to solve my issues efficiently.

Toilet repairDrain cleaning
Allie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a plumbing emergency late one night. Benjamin Franklin was able come out early the next morning and take a look. Brandon was very helpful in explaining the problem, showing us camera images so we could see what was wrong. Able to promptly solve a huge issue. Thank you!

Drain cleaning+ Responsiveness+ Quality
ArtLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kitchen sink was clogged. Ran a line out through the drain line and got it unclogged.

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Black2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent and very professional

Garbage disposal repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tim did a great job! He diagnosed the problem quickly and provided an estimate on site that I agreed to. He immediately got to work and resolved the issue. Very happy with my experience and the service that Tim provided.

Drain cleaning+ Responsiveness+ Punctuality+ Professionalism
Paula6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew was great. Explained everything, was prompt and courteous.

Drain cleaning+ Responsiveness+ Punctuality+ Professionalism
Atilla3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thanks to Tim at Benjamin Franklin Plumbing. Arrived when they said they would. Did what they said they would. Will use again. Thank you.

Drain cleaning+ Responsiveness+ Punctuality+ Quality

Show more drain cleaning reviews (69 more) →

Price

$567+36% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 8%Reasonable 67%Overpriced 13%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection99$78–$630
Drain cleaning89$161–$493
Plumbing pipe repair89$322–$1.1k
Water heater repair73$78–$466
Toilet repair70$176–$656
Faucet repair63$166–$529
Outdoor plumbing system repair51$441–$1.5k
Faucet installation51$292–$593

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