Experts Reviews · Company report
Benjamin Franklin Plumbing of North Austin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%70+17Value 14%96+13.6Replies to reviews 7%55+3.9Craft & service penalty88−1.2Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Benjamin Franklin Plumbing of North Austin

Cedar Park, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.8★ from 1,334 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benjamin Franklin Plumbing of North Austin is better than 84% of leak detection services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benjamin Franklin Plumbing of North Austin is better than 70% of leak detection services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benjamin Franklin Plumbing of North Austin is better than 88% of leak detection services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of North Austin is better than 96% of leak detection services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benjamin Franklin Plumbing of North Austin is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of North Austin is better than 55% of leak detection services.C
55

Reviews for your job

Customers hired Benjamin Franklin Plumbing of North Austin for 8 kinds of job.

Benjamin Franklin Plumbing of North Austin for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.51
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$292–$593
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 35
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 51 Google reviews tagged “Faucet installation” · showing 20

Nancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Scott Barefield handled a difficult kitchen faucet replacement with courtesy and competence.

Paid $400–600Faucet installation
Roberto5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Benjamin Franklin Plumbing is the best I’ve used in Austin over the 25 years I’ve owned a home here. I’ve used them several times now and they are courteous, communicative, punctual and do the job correctly at a fair price. Recently, Timothy was fantastic. He diagnosed a complex issue, explained it and made…

Reasonable pricePlumbing pipe repairFaucet installation
DwightLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was very impressed with my first use of Ben Franklin plumbing service. Timothy reviewed two problems to see if I needed repairs and then replaced three outdoor faucets. Quality work and communication. Arrived on schedule. I will be using Ben Franklin Plumbing if I need other plumbing repairs.

Paid $500–600Reasonable priceFaucet installation
Conley12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Always great, prompt and courteous service. Service Tech, John, is wonderful. Willing to come and provide same day service if necessary. Have never been disappointed.

Faucet installation
MarioLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Ben Franklin Plumbing is a very professional business; they get it done. My plumbing repairman was Dave Lambert, who has multiple years of experience. I had a leak emanating from my foundation, costing me water aches (I live on a well). He quickly diagnosed the problem as being a T&P plug on my water heater - it was…

Faucet installation+ Responsiveness+ Punctuality+ Quality
Charles1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Mr. Redmond was knowledgeable, professional, and friendly. I couldn't ask for a better qualified person. Benjamin Franklin Plumbing will be our go to plumbers from now on.

Faucet installationService not listed+ Responsiveness+ Punctuality+ Quality
Christine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Dave arrived a little early (which was great). He explained the pricing well (more expensive than we expected, but he and his partner efficiently worked on one part of the project while my husband dashed off for a replacement faucet). A few hours later, after fighting with some old parts that didn't go down easy,…

Faucet installationFaucet repairService not listed+ Responsiveness+ Punctuality+ Quality
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Easily understable & not as serious as I had imagined. Older home needs upgrades. Thanks Franklin's plumbing

Faucet installation+ Responsiveness+ Punctuality+ Professionalism
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Quick to respond and on time. Cleaned up and followed up Tim has been great each time out. Explained situation clearly. Did the work quickly. Left the job site clean.

Faucet installationGarbage disposal repair+ Responsiveness+ Punctuality+ Professionalism
VernonLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

The technicians were both great on two different days. However, I blame myself for not asking what the cost was going to be as I will never call Benjamin Franklin again without a cost estimate. I feel that I have paid more than what the work entailed. Again I have no one to blame but myself.

Faucet installationToilet repair
J6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

All ok

Faucet installation+ Responsiveness+ Punctuality+ Quality
Jim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Did a real good job I would ask for Tim the next time

Faucet installation+ Responsiveness+ Punctuality+ Quality
Eric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Andy is very polite, friendly and efficient. He explains all of the options very thoroughly. He has done very good work for me twice now and I will ask for him next time I have any plumbing issues.

Faucet installationShower installationToilet installation+ Professionalism
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Andy did a great job!

Faucet installation
KhibLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Andy G. from Benjamin Franklin Plumbing did a very professional and thorough job, and explained everything in advance. I would recommend him without hesitation.

Faucet installationPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
Mary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Andres Garcia was friendly, explained everything clearly and did an excellent job. Very professional. I would call on Andres again.

Plumbing leak detectionFaucet installation
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Good job - Andy was great. He clearly knew what was needed to complete a successful job. Many thanks.

Faucet installation+ Responsiveness+ Punctuality+ Quality
Kristin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend this company! I called and had someone come out in a half hour. Tim has been our plumber on two jobs and he was patient, helpful, and a great listener. He provided us with options based on our needs and provided excellent service and final products. We will be using Tim again for our new kitchen…

Faucet installationPlumbing leak repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Keith10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wayne did a great job. Have used Benjamin Franklin Plumbing several times and have never been disappointed. Always professional and experienced and an excellent job of cleaning up. Thank you.

Faucet installation+ Responsiveness+ Punctuality+ Quality
LanceLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

A+, Fast, easy and fairly priced. Andrew came out and did a faucet install and was easy to work with, offered some good pricing and super friendly.

Faucet installationOutdoor plumbing system repair+ Punctuality+ Professionalism+ Value

Show more faucet installation reviews (31 more) →

Price

$567+36% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 8%Reasonable 67%Overpriced 13%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection99$78–$630
Drain cleaning89$161–$493
Plumbing pipe repair89$322–$1.1k
Water heater repair73$78–$466
Toilet repair70$176–$656
Faucet repair63$166–$529
Outdoor plumbing system repair51$441–$1.5k
Faucet installation51$292–$593

Compare with