Experts Reviews · Company report
Benjamin Franklin Plumbing of North Austin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%70+17Value 14%96+13.6Replies to reviews 7%55+3.9Craft & service penalty88−1.2Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Benjamin Franklin Plumbing of North Austin

Cedar Park, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.8★ from 1,334 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benjamin Franklin Plumbing of North Austin is better than 84% of leak detection services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benjamin Franklin Plumbing of North Austin is better than 70% of leak detection services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benjamin Franklin Plumbing of North Austin is better than 88% of leak detection services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of North Austin is better than 96% of leak detection services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benjamin Franklin Plumbing of North Austin is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of North Austin is better than 55% of leak detection services.C
55

Reviews for your job

Customers hired Benjamin Franklin Plumbing of North Austin for 8 kinds of job.

Benjamin Franklin Plumbing of North Austin for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.89
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$900–1,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$322–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 89 Google reviews tagged “Plumbing pipe repair” · showing 20

CarolLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Scott was very nice and efficient. He fixed a leak under my sink and a leak in a toilet in only an hour! I was very pleased with the results.

Toilet repairPlumbing pipe repair
James13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Fast response. Very professional and friendly. Very reasonable pricing. I will definitely call Benjamin Franklin Plumbing again when I need to have any type of plumbing done.

Paid $900–1,000Reasonable priceDrain cleaningPlumbing pipe repair
Roberto5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Benjamin Franklin Plumbing is the best I’ve used in Austin over the 25 years I’ve owned a home here. I’ve used them several times now and they are courteous, communicative, punctual and do the job correctly at a fair price. Recently, Timothy was fantastic. He diagnosed a complex issue, explained it and made…

Reasonable pricePlumbing pipe repairFaucet installation
Christine11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Everyone from the front office to the field were awesome-courteous,precise,explained everything in detail, cleaned up after all the work done. I would highly recommend this business

Plumbing pipe repairShower repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Mike6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a leak in my sink at 4:00 pm. Ben Franklin plumbing had someone there by 4:00. Tim quickly fixed the leak and corrected some errors my dishwasher installer made. Couldn't be happier.

Garbage disposal repairPlumbing pipe repair
Brian8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called early Wednesday afternoon because our sewer was blocked up. They came out a few hours later and was able to locate a broken sewer line. They came out the next morning and worked most of the day to repair the break. I was very happy with the work Tim did from BF Plumbing and would most definitely have…

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
gilbertgonzales05716 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Donovan was great. He was knowledgeable and professional.

Faucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
C5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Brandon at Benjamin Franklin plumbing was on time, professional, and quick to diagnose and make the repair. I continue to have good experiences with Benjamin Franklin plumbing and will keep going to them in the future.

Outdoor plumbing system repairPlumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Quality
Mario3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brandon, did and outstanding job on my plumbing project. I unfortunately, had to replace all of the piping in my old home due to its deterioration and age. Brandon was extremely professional, explained to me the entire process, and answered all of my questions in detail. He even saved the old parts to show me how…

Outdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
BharatLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tim Peterson came and did a very good job for us. We had called Roto Rooter yesterday and they came and wrongly assessed the problem and gave us a huge estimate! Fortunately Tim Peterson came and not only diagnosed the problem but fixed the problem at a fraction of the price!! We are very pleased with the service provided.

Outdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Candice7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Called on a Saturday, and Tim was here within an hour. He did excellent work at a fair price, my equally as important, he had a very friendly and professional demeanor. He even answered plumbing questions for me that had nothing to do with the job he was here for. Though plumbing issues are never good, my experience…

Plumbing leak repairPlumbing pipe repair
SpencerLocal Guide · 136 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional, quick, and punctual.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Professionalism
BrettLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tim came out to help find the pipe that had busted. Not only was he friendly but he worked all Christmas helping similar families. Highly recommend Ben Franklin, they will go above and beyond and are very professional.

Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Professionalism
JohnLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Somewhere between excellent and superior.

Plumbing pipe repair+ Responsiveness
KristinaLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Responsive, professional, and helped us in a pinch so we could still host Christmas at our house. Highly recommend.

Plumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Professionalism
Dennis12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tim was very knowledgeable and worked with me to find the best economical solution to our needs. He also offered valuable advice regarding the faucet and toilet.

Plumbing leak repairPlumbing pipe repair+ Quality
RonaldLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

For 12 years now I have been using Benjamin Franklin plumbing and I see the same technicians like Tim, Dave & Wayne come and give me great service for a great price. Today, Tim came and did a great job flushing my water heaters and checking my whole house.

Plumbing leak detectionFaucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Heather3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Manny did a great job

Plumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Was extremely pleased with all the work done. I highly recommend this company for any type of plumbing work.

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Quality+ Professionalism
KhibLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Andy G. from Benjamin Franklin Plumbing did a very professional and thorough job, and explained everything in advance. I would recommend him without hesitation.

Faucet installationPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality

Show more plumbing pipe repair reviews (69 more) →

Price

$567+36% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 8%Reasonable 67%Overpriced 13%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection99$78–$630
Drain cleaning89$161–$493
Plumbing pipe repair89$322–$1.1k
Water heater repair73$78–$466
Toilet repair70$176–$656
Faucet repair63$166–$529
Outdoor plumbing system repair51$441–$1.5k
Faucet installation51$292–$593

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