Analyzing 8,565,5028.6M ReviewsFor 24,29024.3K Experts

Experts Reviews · Company report
Benjamin Franklin Plumbing of North Austin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%70+17Value 14%96+13.6Replies to reviews 7%55+3.9Craft & service penalty88−1.2Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Benjamin Franklin Plumbing of North Austin

Cedar Park, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.8★ from 1,334 Google reviews

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Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benjamin Franklin Plumbing of North Austin is better than 84% of leak detection services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benjamin Franklin Plumbing of North Austin is better than 70% of leak detection services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benjamin Franklin Plumbing of North Austin is better than 88% of leak detection services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of North Austin is better than 96% of leak detection services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benjamin Franklin Plumbing of North Austin is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of North Austin is better than 55% of leak detection services.C
55

Reviews for your job

Customers hired Benjamin Franklin Plumbing of North Austin for 8 kinds of job.

Benjamin Franklin Plumbing of North Austin for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000–1,200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$375–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 26

All 17 Google reviews tagged “Sewer repair”

Karen13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Service was very professional and thorough. Cost was expected and reasonable. Technicians were very knowledgeable. We trust Ben Franklin Plumbing Co for any and all plumbing related repairs.

Paid $1,000–1,200Reasonable priceDrain cleaningSewer cleaningSewer repair
Joanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Andy was the best. We came home to a flood inside the house from the sewer line after regular business hours. We were able to reach Benjamin Franklin Plumbing for an emergency response. Their plumber, Andy, showed up quickly, found the blockage and worked into the night until the complicated problem was solved.…

Sewer repairSewer cleaning+ Responsiveness+ Punctuality+ Quality
Eddie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Came within a half hour of the call, immediately assessed the situation and gave an estimate. We went ahead on two of the three items and it was all done in a timely manner with good attention to detail.

Toilet installationSewer repair+ Punctuality+ Professionalism
Steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Very responsive, professional, knowledgeable and reasonably priced.

Sewer repair
Rich5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Tim was professional and courteous during a tumultuous and stressful event. He was calm and never displayed frustrations or annoyances with our many questions or assistance. The company charges higher rates than other plumbing companies, but they are the most reliable and prompt on arriving to service. They are likely the best in Austin.

Sewer repair+ Responsiveness+ Punctuality+ Quality
Julie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Called with emergency sewer issues and after they had a cancellation, we were able to get service that same morning. Our plumber, Andy was polite, thorough and knowledgeable and explained everything to us. Got the issue resolved. Happy I made the call to Benjamin Franklin Plumbing for this issue!

Sewer repair+ Responsiveness+ Punctuality+ Quality
Mike6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Dav is the best plumber I've ever hired he knows what he's doing, has a fix for everything, I've use Benjamin Frankin Plumbing several time alway ask for Dav Night or day tells good fishing stories too!!!

Faucet installationGarbage disposal installationShower installation+ Punctuality+ Quality+ Professionalism
Dottie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We called Benjamin Franklin Plumbing to have them come out and check our sewer line from the outside of the house to the street for a blockage. We received same day service...Andy Garcia came by and was able to quickly find the problem and fix it. Andy was courteous answered all of our questions and we found him…

Sewer repair+ Responsiveness+ Punctuality+ Quality
Kim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Andy was amazing. He is a fantastic face for your company. You are lucky to have him.

Sewer repair+ Responsiveness+ Punctuality+ Quality
NorbertLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Benjamin Franklin Plumbing did an exceptional job. Scheduling was easy and perfect and same day! John did a fast job at diagnosing and fixing the problem with the drainage pipe. Very pleased with this company. NC

Plumbing pipe repairSewer repairDrain cleaning+ Responsiveness+ Quality+ Professionalism
Ajay4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

John did an awesome job with my Grinder Pump. He worked to make the job right and didn’t leave until it was fixed. Also just a friendly guy. Contacted other plumbers on the day before thanksgiving and few were available, that’s why I picked this company, glad I did.

Sewer repair+ Responsiveness+ Punctuality+ Professionalism
DickLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repairSewer repair+ Responsiveness+ Punctuality+ Quality
Abilene3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Sewer repair+ Responsiveness+ Professionalism
AngeliqueLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionOutdoor plumbing system repairSewer repair+ Responsiveness+ Punctuality+ Quality
Laura4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Sewer repairDrain cleaning+ Quality+ Professionalism
School5 years ago★★★★★

Rating only, no written review.

Sewer repair+ Responsiveness+ Punctuality+ Quality
AndyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repairSewer repair+ Responsiveness+ Punctuality+ Quality

Price

$567+36% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 8%Reasonable 67%Overpriced 13%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection99$78–$630
Drain cleaning89$161–$493
Plumbing pipe repair89$322–$1.1k
Water heater repair73$78–$466
Toilet repair70$176–$656
Faucet repair63$166–$529
Outdoor plumbing system repair51$441–$1.5k
Faucet installation51$292–$593

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