Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts

Experts Reviews · Company report
Benjamin Franklin Plumbing of North Austin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%70+17Value 14%96+13.6Replies to reviews 7%55+3.9Craft & service penalty88−1.2Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Benjamin Franklin Plumbing of North Austin

Cedar Park, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.8★ from 1,334 Google reviews

📞 Call (512) 331-3885Request a call backWebsite ↗

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benjamin Franklin Plumbing of North Austin is better than 84% of leak detection services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benjamin Franklin Plumbing of North Austin is better than 70% of leak detection services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benjamin Franklin Plumbing of North Austin is better than 88% of leak detection services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of North Austin is better than 96% of leak detection services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benjamin Franklin Plumbing of North Austin is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of North Austin is better than 55% of leak detection services.C
55

Reviews for your job

Customers hired Benjamin Franklin Plumbing of North Austin for 8 kinds of job.

Benjamin Franklin Plumbing of North Austin for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.70
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$656
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 70 Google reviews tagged “Toilet repair” · showing 20

LettyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

They installed a water heater that was not easy to install - but they did it!

Toilet repairWater heater installation
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They came out quickly and fixed the problem in one visit. Very easy

Toilet repair
CarolLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Scott was very nice and efficient. He fixed a leak under my sink and a leak in a toilet in only an hour! I was very pleased with the results.

Toilet repairPlumbing pipe repair
Jo7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Timothy did a fast, efficient job. I was kept informed of time schedule. He arrived on schedule.Very pleased with how thorough a job he did. I would use again.

Toilet repair
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Fast and efficient and fix things correctly the first time!

Paid $800–900Not sureToilet repairPlumbing leak repair
Sara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Scott was very friendly efficient got the job done and record time! I will definitely use your company again!

Toilet repairDrain cleaning
Wayne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Mickey did a great job….his work was fast and efficient and very clean… Thanks

Paid $400–500Reasonable priceToilet repair
PatrickLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Fast. Accurate and reasonable prices. Not great prices but reasonable.

Paid $500–600Reasonable priceToilet repairOutdoor plumbing system repair
Mary10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jarred, master plumber, was a bled to gix our broken toilet valve and toilet in record time. He was available on short notice. Very professional and courteous. I would highly recommend this plumber.

Paid $200–300Reasonable priceToilet repair
Luann10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Did yearly plumbing checkup and cleaned and descaled my tankless water heater. Efficient, thorough, followed safety protocols. Highly recommended.

Toilet repairWater heater repairService not listed
Ford4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have now used the services of Benjamin Franklin Plumbing of Austin twice now and both times they were very professional. On this visit, Austin experienced an extreme deep freeze winter storm that caused my 90 year old mother's well head to freeze and caused severe broken pipes and pictured. Andy Garcia was the…

Customer photo from Ford's review
Toilet installationOutdoor plumbing system repairShower repair+ Responsiveness+ Quality+ Professionalism
George6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Installed kitchen disposal unit and inspected pluming in just a few minutes. Great job.

Toilet repair
Sam8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Repair was completed very quickly.

Toilet repair+ Responsiveness+ Punctuality+ Professionalism
ChristopherLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Tim showed up right on time, explained everything super thoroughly. Very knowledgeable and great experience. Thanks!

Toilet repair+ Responsiveness+ Punctuality+ Quality
Benjamin14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

Fast, friendly, and very professional. We will definitely use Benjamin Franklin for any of our plumbing needs!

Toilet repairService not listed
TERENCE1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick response, great job, much appreciated

Toilet repair+ Responsiveness+ Professionalism+ Value
Katherine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly and made sure to finish the job same day! They went above and beyond by even having someone else deliver a part that was back at the shop.

Toilet repair
WilliamLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We had a cracked toilet tank , a toilet in need of adjustment and two 5 year old Benjamin Franklin installed hot water heaters in need of normal draining to remove any sediment accumulation. Donovan , the Benjamin Franklin technician arrived right on time, diagnosed the job, prepared an estimate for my signature and…

Toilet installationToilet repairWater heater repair+ Responsiveness+ Punctuality+ Quality
C5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Brandon at Benjamin Franklin plumbing was on time, professional, and quick to diagnose and make the repair. I continue to have good experiences with Benjamin Franklin plumbing and will keep going to them in the future.

Outdoor plumbing system repairPlumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Quality
Melissa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Brandon was very professional and courteous. He is a creative thinker and was able to solve my issues efficiently.

Toilet repairDrain cleaning

Show more toilet repair reviews (50 more) →

Price

$567+36% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 8%Reasonable 67%Overpriced 13%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection99$78–$630
Drain cleaning89$161–$493
Plumbing pipe repair89$322–$1.1k
Water heater repair73$78–$466
Toilet repair70$176–$656
Faucet repair63$166–$529
Outdoor plumbing system repair51$441–$1.5k
Faucet installation51$292–$593

Compare with

Infinity Plumbing Solutions logoInfinity Plumbing SolutionsExperts Score 100Cedar Park · 5.00★Good Clean Plumbing - Cedar Park logoGood Clean Plumbing - Cedar ParkExperts Score 99Cedar Park · 4.99★Rooter-Man Plumbing Austin TX logoRooter-Man Plumbing Austin TXExperts Score 91Cedar Park · 4.92★