How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%70+17Value 14%96+13.6Replies to reviews 7%55+3.9Craft & service penalty88−1.2Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREBenjamin Franklin Plumbing of North Austin
Cedar Park, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.8★ from 1,334 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Benjamin Franklin Plumbing of North Austin for 8 kinds of job.
Benjamin Franklin Plumbing of North Austin for water heater repair
Clear ✕All 73 Google reviews tagged “Water heater repair” · showing 60
Easy service to schedule. Promt. Very courteous, and up front pricing which is reasonable compared to other companies. Would highly recommend.
Did yearly plumbing checkup and cleaned and descaled my tankless water heater. Efficient, thorough, followed safety protocols. Highly recommended.
Jared Melton from Benjamin Franklin Plumbing showed up on time. He was courteous and thorough. He drained the hot water heater and inspected all the plumbing. He provided an estimate of other non-urgent repairs. Overall it was a great experience and we definitely recommend this service.
Everyone from the front office to the field were awesome-courteous,precise,explained everything in detail, cleaned up after all the work done. I would highly recommend this business
They are always on time and do quality work.
Donovan was awesome and so helpful and Tim was incredible when he came! Because of them, I will always use Benjamin Franklin
Very clear explanation of service with very professional manner.
Fast, on time, and knowledgeable. Great service!
We had a cracked toilet tank , a toilet in need of adjustment and two 5 year old Benjamin Franklin installed hot water heaters in need of normal draining to remove any sediment accumulation. Donovan , the Benjamin Franklin technician arrived right on time, diagnosed the job, prepared an estimate for my signature and…
We called Benjamin Franklin Plumbing to service our tankless water heater and clean out some slow draining sinks. Donovan our tech was AMAZING, professional, pleasant and efficient. He explained what was happening in each scenario, fixed the issue and provided guidance on keeping it from happening again! Highly recommend.
Ryan was on time. He was very knowledgeable, professional and courteous
Great service and professional engagement.
Good job. On time. Good communication.
Donovan solved a longstanding problem with our hot water. I could not be more satisfied.
Great explanations, broke down the fee for the visit, and even explained what to do if this happens again. Very professional. They will be coming back out next week for maintenance, and to look at 3 other honey dos
Did a great job fixing both water heaters
Very prompt and professional. Andrew was very friendly & easy to talk with.
They were on time, ID'd the problem and made the repair. No mess left, Very professional AND personable.
Awesome . Thanks Andy for being so great
Both Dave and Dalton were very knowledgeable and polite. They showed up last minute to take care of an urgent matter and did a great job. Definitely recommend!
Overall Plumbing Service and inspection of the entire house.
Arrived as promised. Fixed the problem and was knowledgeable, friendly, and efficient. Very happy!
For 12 years now I have been using Benjamin Franklin plumbing and I see the same technicians like Tim, Dave & Wayne come and give me great service for a great price. Today, Tim came and did a great job flushing my water heaters and checking my whole house.
Very professional. Mr. Peterson helped me and not only fixed the issue but explained plainly what was wrong. I’ll be recommending them again or using them myself if I need plumbing services.
Tim was on time, fixed the problem in a few hours even though he had to go ~20 miles to pick up a part. very professional. work was clean and thorough. would definitely use again.
Annual flushing of water heater previously installed by Ben Franklin Plumbing was performed quickly. We requested estimates for several future repairs and asked lots of questions. Mani provided all and answered all. Pleasant and courteous person!
I highly recommend this company! I called and had someone come out in a half hour. Tim has been our plumber on two jobs and he was patient, helpful, and a great listener. He provided us with options based on our needs and provided excellent service and final products. We will be using Tim again for our new kitchen…
This was my second time using Benjamin Franklin Plumbing and I would highly recommend them. This time, we had an old water heater in the attic that was leaking. They came out late on Friday afternoon, diagnosed the problem and gave me a quote to replace it. They were back Monday morning to do the work. The…
Benjamin Franklin was not our first choice, but we had to find a plumber who was Navien certified for our tankless water heater. When we lost hot water, we had called Navien tech support who were kind enough to tell us what part was needed, so we provided this information to Benjamin Franklin. They ordered the part…
Wayne was professional and explained what and why he replaced the parts on my hot water heater clearly. Thanks for the education and fixing what would be a very expensive replacement.
TL;DR Summary: Extremely responsive after hours/weekend service. Tim was amazing. Water heater started leaking massively on a Sunday. Was able to shut off the water myself, and immediately started looking for a plumber that was open. I admittedly called Benjamin Franklin last out of the ~10 plumbers claiming to be…
Superb all around service! Website worked to get contact with scheduling. Got scheduled within one day (less than a day, actually). Technician was friendly, knowledgeable, efficient, helpful and went above and beyond fixing our issue and even did some extra stuff because he was just plain nice! I highly recommend Benjamin Franklin Plumbing!
Jonathan was extremely friendly and provided plenty of information and suggestions on other plumbing related questions.
Second update: John came out and installed a new tankless water heater. The “old” one had a leak from the winter storm and was not reasonably repairable. Same great service, on time, excellent work, good advice on what our options were (and recommendation) and professional. Update: Tim from Ben Franklin returned…
Great experience! Replaced a part on our water heater and got it back up and heating.
I’ve used them multiple times and are outstanding every time. They’re always on time and relatively quick considering the task. If they make a mistake, there is no hesitation to make it right.
I called Benjamin Franklin Plumbing and they were able to get someone to me quickly to help install an external water heater. I appreciated how organized and professional the whole process was with Benjamin Franklin. The person that they sent, Andy Garcia, did a great job!
Punctual. Efficient. Very pleasant. Diagnosed and repaired problem expertly. Great.
Did a nice job!
Dav is the best plumber I've ever hired he knows what he's doing, has a fix for everything, I've use Benjamin Frankin Plumbing several time alway ask for Dav Night or day tells good fishing stories too!!!
Personable, timely, professional. Exactly what one hopes for.
The gentleman fixed my problem and was pleasant with the experience I would definitely use them again
Tim is the plumbing whisperer. He was on time, efficient and fixed the problem in record time. I will always use Ben Franklin plumbing and you should too.
Responsive on after hours call. Creative to solve frozen pipe burst and broken water heaters . Jonathan was excellent, professional and problem solving in extreme weather conditions
The plumber was polite, expedient, and explained the charges clearly. I've been a customer of Benjamin Franklin Plumbing for over 15 years now, and I have always been extremely satisfied with their service. I would highly recommend them for any plumbing issue that you have.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak detection | 99 | $78–$630 |
| Drain cleaning | 89 | $161–$493 |
| Plumbing pipe repair | 89 | $322–$1.1k |
| Water heater repair | 73 | $78–$466 |
| Toilet repair | 70 | $176–$656 |
| Faucet repair | 63 | $166–$529 |
| Outdoor plumbing system repair | 51 | $441–$1.5k |
| Faucet installation | 51 | $292–$593 |
