Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Benjamin Franklin Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%89+52.2Reliability 26%83+21.7Value 15%97+14.8Experts Score= 89Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Benjamin Franklin Plumbing

Racine, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 20 sink installation services · 4.9★ from 43 Google reviews

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Report card

Percentile vs other sink installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benjamin Franklin Plumbing is better than 89% of sink installation services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benjamin Franklin Plumbing is better than 83% of sink installation services.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benjamin Franklin Plumbing is better than —% of sink installation services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benjamin Franklin Plumbing is better than 97% of sink installation services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benjamin Franklin Plumbing is better than 100% of sink installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benjamin Franklin Plumbing is better than —% of sink installation services.–
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Reviews for your job

Customers hired Benjamin Franklin Plumbing for 5 kinds of job.

Benjamin Franklin Plumbing for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$971
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Plumbing pipe repair”

Sandy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We hired Benjamin Franklin to hookup our plumbing after having new countertops & sink installed. The plumber arrived promptly and completed the work completely to our satisfaction. The technician was professional & friendly. We would definitely called them for future plumbing work!

Paid $200–400Great pricePlumbing pipe repair
KY2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Karus C. came out on short notice to fix a broken pipe under our kitchen sink. He was polite, wore shoe covers, and gave us a clear price before starting. Highly recommended!!

Paid $200–400Great pricePlumbing pipe repair
Tyler3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Karus was excellent. His work was clean and professional and he was happy to answer all my questions. Highly recommended.

Plumbing pipe repair
andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had tried installing a new tub faucet and couldn’t get the damn thing to stop leaking - Rick had it connected, sealed, and flush to the tub surround in under an hour. 100% A+ experience start to finish - I’ll definitely use them again

Paid $300–400Plumbing pipe repairFaucet installation
Alicia11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had to have the valve to our water heater replaced and a leaky hose bib looked at. Rick came out and fixed them both quickly! He was very knowledgeable and answered any questions we had. I will definitely use these guys again! Thanks, Rick!

Paid $600–700Reasonable pricePlumbing pipe repairFaucet repair
Eric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had a small leak in a water line and Rick came over..he was super knowledgeable and took care of everything...he was super clean, and respectable...he fixed us up right and have zero issues since...would highly recommend

Great pricePlumbing pipe repair
MatthewLocal Guide · 133 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Katie and Joe were great to deal with. Their prompt quality service help me resolve a leaking T&P valve well simultaneously replacing the thermal expansion tank and re-positioning the water heater what’s much appreciated. Highly recommend!

Paid $700–800Reasonable priceWater heater installationPlumbing pipe repair
JoanLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I highly recommend Benjamin Franklin Plumbing. I received an immediate call back and explained the plumbing issue. Both Dan, and the master plumber Rick, were extremely helpful and I scheduled the appointment. Rick came out within a few days and was great! He answered our questions and explained everything he did.…

Plumbing pipe repair
Chris10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We had a couple leaking pipes in the basement, we called and were able to get an appointment quickly. The tech, Karus did a great job investigating and fixing both quickly. Very professional, honest, and cleaned before leaving. Much appreciated!

Paid $400–500Reasonable pricePlumbing pipe repair
Gerry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable pricePlumbing pipe repair

Price

$529+17% vs typical sink installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 68%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair10$248–$971
Water heater installation5$1.4k–$2.4k
Faucet installation4$295–$656
Plumbing leak detection3$114–$366
Faucet repair2$122–$383

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