Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Customers frequently highlight punctuality, clear communication, and transparent pricing for services including water heater repairs, leak fixes, faucet replacements, and sump pump installations. Technicians are described as knowledgeable and professional, often arriving promptly and explaining work details before starting. The primary criticism involves difficulty reaching the business by phone, with reviewers noting disconnected numbers that raised concerns about availability.
Data from Google, last updated November 4, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Bar = this company · dark tick = category median.
43 Google reviews we collected
Phrases our text analysis found in 42 written reviews
Price verdicts customers left with their Google review
Middle half of what 22 customers paid ($322–$745) · gold mark = category median.
How often each topic comes up in the written reviews
We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the moment they arrived, they were friendly, polite, respectful, and incredibly professional.”
“They worked quickly without cutting corners, made sure everything was functioning perfectly before leaving, cleaned up after themselves, and took the…”
“I will absolutely be calling Benjamin Franklin Plumbing again for any future plumbing needs, and I highly recommend asking for Rick and Karus.”
“I had an outstanding experience with Benjamin Franklin Plumbing today.”
“They took the time to clearly explain what was causing the problem, how they diagnosed it, and exactly what needed to be done to fix it.”
“Rick and Karus were honest, decisive, and offered a very fair and reasonable price for the work.”
“Everything was transparent, easy to understand, and I never felt pressured or left with unanswered questions.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Benjamin Franklin Plumbing for 5 kinds of job. Pick one to see what they paid and said.
Benjamin Franklin Plumbing was amazing to work with! I needed to get an outdoor spigot replaced and Karus was able to come out same day; his work was excellent and he was very professional and prompt! I’m a first time home owner and I sincerely appreciated the transparency and honesty of their pricing; they did…
We hired Benjamin Franklin to hookup our plumbing after having new countertops & sink installed. The plumber arrived promptly and completed the work completely to our satisfaction. The technician was professional & friendly. We would definitely called them for future plumbing work!
Karus C. came out on short notice to fix a broken pipe under our kitchen sink. He was polite, wore shoe covers, and gave us a clear price before starting. Highly recommended!!
Dan and Team at Benjamin Franklin Plumbing did great job with removing old non ADA compliant shower valve system and installing ADA shower valve sytem project needed done. The office staff and Plumber were very easy to work with and on time . Keep up the great work and we will defiantly be using your services on future Plumbing projects!
I had tried installing a new tub faucet and couldn’t get the damn thing to stop leaking - Rick had it connected, sealed, and flush to the tub surround in under an hour. 100% A+ experience start to finish - I’ll definitely use them again
Rick & Karus did a great job. They fit me into schedule very promptly. They kept me posted on time of arrival. Finished job in less time than quoted. I would recommend them to everyone
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 10 | $248–$971 |
| Water heater installation | 5 | $1.4k–$2.4k |
| Faucet installation | 4 | $295–$656 |
| Plumbing leak detection | 3 | $114–$366 |
| Faucet repair | 2 | $122–$383 |
4.9 ★★★★★ 43 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I've called a few times and the number has been disconnected. Is he out of business?
Hi Dave, I apologize our phones were down this AM but have been fixed. Is there a good time for us to reach out? Please give us a call and we’ll be happy to help.
Benjamin Franklin was easy and quick to work with. Quick and responsive with communication. They were able to schedule me in right away the following day. Karus was great, easy and cool to talk to.
Nhia, thank you for taking the time to share this. Glad we could get you on the schedule the very next day, and glad to hear Karus made the whole visit easy and straightforward, we’ll pass that along to him. Fair pricing and clear communication are things we take pride in, so it means a lot to hear they came through for you.
Fast service, knowledgeable
Hi, thank you for the great review and for choosing us. We’re glad our crew provided quick, helpful service and kept you informed throughout the process. Happy to serve again.
I had an outstanding experience with Benjamin Franklin Plumbing today. They came out to fix a completely flooded bathtub that wouldn’t drain and replaced a faulty valve, and I couldn’t be happier with the service. Rick and Karus were absolutely fantastic. From the moment they arrived, they were friendly, polite, respectful, and incredibly professional. They took the time to clearly explain what was causing the problem, how they diagnosed it, and exactly what needed to be done to fix it. Everything was transparent, easy to understand, and I never felt pressured or left with unanswered questions. What really stood out was how helpful they were. They didn’t just fix the problem—they also gave me practical tips on what to watch for in the future and explained how to handle the valve if I ever encountered a similar issue again. That extra level of care and education was greatly appreciated. I had already spoken with several other plumbers before calling Benjamin Franklin Plumbing, and I received either vague, inconclusive answers or outrageously expensive estimates. Rick and Karus were honest, decisive, and offered a very fair and reasonable price for the work. It was refreshing to deal with people who were knowledgeable, straightforward, and genuinely wanted to help. They worked quickly without cutting corners, made sure everything was functioning perfectly before leaving, cleaned up after themselves, and took the time to ensure I was completely satisfied with the repair. Beyond the excellent workmanship, they had that genuine local, neighborly feel that made the whole experience even better. It’s rare to find a company that combines professionalism, honesty, fair pricing, and outstanding customer service so well. I will absolutely be calling Benjamin Franklin Plumbing again for any future plumbing needs, and I highly recommend asking for Rick and Karus. They truly exceeded my expectations. Thank you for an excellent experience!
Hi Bakhtiar, thank you for the wonderful review and for choosing Benjamin Franklin Plumbing. We’re glad Rick and Karus provided honest, professional plumbing repair, clear communication, and exceptional customer service. We truly appreciate your recommendation and are happy to serve again.
Benjamin Franklin Plumbing was amazing to work with! I needed to get an outdoor spigot replaced and Karus was able to come out same day; his work was excellent and he was very professional and prompt! I’m a first time home owner and I sincerely appreciated the transparency and honesty of their pricing; they did great work for a very reasonable and fair price (that was significantly lower than another quote I had received for the same job). I can’t recommend this business highly enough!
Hi Lauren, thank you for the wonderful review and for choosing Benjamin Franklin Plumbing. We’re glad Karus provided prompt, professional plumbing service and transparent pricing. We appreciate your recommendation and are happy to serve again.
We hired Benjamin Franklin to hookup our plumbing after having new countertops & sink installed. The plumber arrived promptly and completed the work completely to our satisfaction. The technician was professional & friendly. We would definitely called them for future plumbing work!
Hi Sandy, thank you for the wonderful review and for choosing Benjamin Franklin Plumbing. We’re glad our team provided prompt, professional plumbing service and completed your installation to your satisfaction. Happy to serve again.
Karus C. came out on short notice to fix a broken pipe under our kitchen sink. He was polite, wore shoe covers, and gave us a clear price before starting. Highly recommended!!
Hi KY, thank you for the great review and for choosing Benjamin Franklin Plumbing. We’re glad Karus provided prompt, professional plumbing repair service. We appreciate your recommendation and are happy to serve again.
Dan and Team at Benjamin Franklin Plumbing did great job with removing old non ADA compliant shower valve system and installing ADA shower valve sytem project needed done. The office staff and Plumber were very easy to work with and on time . Keep up the great work and we will defiantly be using your services on future Plumbing projects!
Hi Craig, thank you for the wonderful review and for choosing Benjamin Franklin Plumbing. We’re glad Dan and the team provided professional plumbing service and made your shower valve installation a smooth experience. We appreciate your trust and are happy to serve again.
Karus was excellent. His work was clean and professional and he was happy to answer all my questions. Highly recommended.
Hi Tyler, thank you for the great review and for choosing Benjamin Franklin Plumbing. We’re glad Karus provided clean, professional plumbing repair service and answered all your questions. We appreciate your recommendation and are happy to serve again.
Rick did a terrific job repairing our toilet. Quick and efficient.
Thank you, Carol! We're so glad Rick delivered the quick, efficient toilet repair service you deserved. Providing reliable plumbing repairs at a reasonable price is always our goal. We appreciate you taking the time to share your experience and look forward to being your trusted plumber whenever you need us!
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
