Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Google reviewers rate PM Plumbing & Mechanical 4.8 out of 5 stars based on 53 reviews, noting that the owner replies to 98 percent of them. Customers frequently praise prompt scheduling, clear communication, fair pricing, and thorough cleanup after services like water heater installation and leak repair. However, low-star reviews criticize billing practices for travel time and late arrivals, along with instances of equipment being forgotten during service calls.
Data from Google, last updated November 4, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Bar = this company · dark tick = category median.
53 Google reviews we collected
Phrases our text analysis found in 53 written reviews
Price verdicts customers left with their Google review
Middle half of what 7 customers paid ($549–$1.6k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thanks so much for the prompt service, highly recommend.”
“Outstanding professionalism, patience, and integrity would describe with my experience.”
“I highly recommend anyone looking for a plumber to consider contacting PM plumbing.”
“They were professional, thorough, and took great care to protect our kitchen cabinets throughout the process.”
“They explained everything fully and cost was reasonable.”
“I really appreciated their honesty and the recommendations they provided to help prevent future flooding problems.”
“From start to finish, they explained every step of the process and kept me informed about what they were finding and what the issue was.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired PM Plumbing & Mechanical for 8 kinds of job. Pick one to see what they paid and said.
Excellent service, honest, and cost effective. Left my home cleaner then when he entered.
Once Again Paul comes to The Rescue I’m moving and needed a few plumbing things done . He squeezed me in and did all the work I needed done . He came early one morning and finished so efficiently . His work is Superb ! Always accurate and I always appreciate contractors that clean up ! Thanks again Paul You are The Master Plumber !
Paul responded quickly to get my water turned back on after my water heater failed. They came back the next morning and installed the new water heater in about an hour. Thanks for the great service Paul!!!
They were extremely polite over the phone and arrived at my home within 20 minutes. From start to finish, they explained every step of the process and kept me informed about what they were finding and what the issue was. I really appreciated their honesty and the recommendations they provided to help prevent future…
Paul and his team are a great group of professionals who are able to innovate when faced with challenging plumbing situations. Their pricing is fair and reasonable, using quality materials and made sure I was satisfied every step of the project.
Truly interested in helping his customers. He won't give we you huge prices like others, and he definitely knows his business. Very helpful. Very patient with this panicky old lady too. Thank you!
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 6 | $1.4k–$2.4k |
| Drain cleaning | 3 | $166–$545 |
| Plumbing leak detection | 3 | $114–$366 |
| Plumbing pipe repair | 3 | $248–$971 |
| Plumbing leak repair | 3 | $83–$343 |
| Toilet repair | 2 | $216–$493 |
| Shower installation | 2 | — |
| Water heater repair | 2 | — |
4.8 ★★★★★ 53 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent service, honest, and cost effective. Left my home cleaner then when he entered.
Thank you Paul, we appreciate your trust in us to service your plumbing needs.
Paul was excellent. He came over as soon as possible to fix our shower problem. Thanks so much for the prompt service, highly recommend.
Thank you Traci. It was our pleasure to have taken care of your situation.
Once Again Paul comes to The Rescue I’m moving and needed a few plumbing things done . He squeezed me in and did all the work I needed done . He came early one morning and finished so efficiently . His work is Superb ! Always accurate and I always appreciate contractors that clean up ! Thanks again Paul You are The Master Plumber !
Hi Kristine, thankyou very much for the great feedback! We really appreciate it and are glad we were able to help. Have a great weekend!
Paul and PM Mechanical never disappoint! Their most recent job was complete and timely, doing some extras without any hesitation!
Thank you Chris. You have been a great customer and we thank you for all your business!!!
Fantastic service! Honest and professional. Paul and Mike are fabulous! Highly recommend.
Thank you Kathy. We enjoy making new customers happy.
I cannot express how grateful I am for PM Plumbing. Outstanding professionalism, patience, and integrity would describe with my experience. I highly recommend anyone looking for a plumber to consider contacting PM plumbing. I guarantee you will be highly satisfied.
Thank you Chris. I'm sorry I was unable to get to you ,but I did the next best thing. I'm glad it worked out. Have a great weekend!!!
Paul responded quickly to get my water turned back on after my water heater failed. They came back the next morning and installed the new water heater in about an hour. Thanks for the great service Paul!!!
Hi Rob. Thank you for your trust in us to come into your home and perform the necessary work for you.
My husband and I needed a water heater ASAP. The owner Paul had someone there the next day, without ripping us off. And we live in Brookfield so Michael traveled to us. He did a great job of cleaning up afterward. I would recommend PM to anyone needing their services.
Thank you Michelle for those true words. Its sad to know there are other companies out there doing the same work at twice the price. We appreciate our customers!!!!!, not take advantage of them. Thank you so much for your faith and trust in my company.
Had my hot water heater replaced recently by PM. The price is right and they came out the same day! Excellent work and would highly recommend!
Thank you Mike. Glad we could help.
Highly recommend! I was able to get an appointment right away after speaking with Paul to help diagnose and fix my leak. They showed up promtly on time, they were extremely neat and clean! They explained everything fully and cost was reasonable. Michael the technician was knowledgeable and courteous. Very professional!
Thank you Kristin. We are always pleased when our customers are happy. This is for your information. Michael is not a technician; he is a Master Plumber. Thanks again.
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
