Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
BenjaminBL Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

BenjaminBL Plumbing

Austin, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.9★ from 287 Google reviews

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Report card

Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BenjaminBL Plumbing is better than 94% of sink repair services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BenjaminBL Plumbing is better than 94% of sink repair services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BenjaminBL Plumbing is better than 92% of sink repair services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BenjaminBL Plumbing is better than 100% of sink repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BenjaminBL Plumbing is better than 100% of sink repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BenjaminBL Plumbing is better than 100% of sink repair services.A
100

Reviews for your job

Customers hired BenjaminBL Plumbing for 8 kinds of job.

BenjaminBL Plumbing for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$305–$591
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 14

All 6 Google reviews tagged “Faucet installation”

AshleyLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Benjamin owns and operates this local business. He is one of the most professional, honest and courteous tradesmen we’ve ever worked with. Always there to help if you are in a bind which is rare in these times. Ben shows up quick, on time, does the work and stands behind it. He was the only saving grace during a…

Customer photo from Ashley's reviewCustomer photo from Ashley's reviewCustomer photo from Ashley's review
Reasonable priceToilet repairWater heater installationShower installation
Henning6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent care and honest discussion of problems

Faucet installationSewer cleaning+ Responsiveness+ Punctuality+ Quality
Diego2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Definitely recommend! Estevan came in and installed a sink. He was very professional.

Faucet installation+ Responsiveness+ Punctuality+ Quality
Roberta2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had benjamin and estevan come in and check out our faucet and got the job done quickly.Would definitely reccomend.

Faucet installationFaucet repair+ Punctuality+ Quality
Betsy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Benjamin and Ivan did a great job of diagnosing the issues with water pressure, dripping faucet, and shower puller-upper issue. They completed everything in the same day we called. Would highly recommend

Faucet installationFaucet repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Itzel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This company installed my new sink and I am very happy with the work done, clean and professional

Customer photo from Itzel's reviewCustomer photo from Itzel's review
Faucet installation+ Responsiveness+ Punctuality+ Quality

Price

$1.2k+179% vs typical sink repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 8%Reasonable 92%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair20$228–$585
Plumbing leak detection19$205–$520
Plumbing pipe repair16$327–$942
Faucet repair15$133–$480
Outdoor plumbing system repair13$278–$2.1k
Plumbing leak repair12$352–$1.1k
Water heater installation11$1.2k–$2.8k
Drain cleaning10$328–$517

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