Analyzing 5,790,7755.8M ReviewsFor 15,96416K Experts
Google reviewers rate BenjaminBL Plumbing 4.9 out of 5 based on 287 reviews, with the owner responding to every comment. Customers frequently praise the company for punctual arrivals, clear explanations of plumbing issues, fair pricing, and thorough work on services like toilet repairs and drain clearing. However, a few low-star reviews describe instances of missed appointments, recurring clogs after initial fixes, and high costs for simple repairs.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Bar = this company · dark tick = category median.
287 Google reviews we collected
Phrases our text analysis found in 245 written reviews
Price verdicts customers left with their Google review
Middle half of what 9 customers paid ($161–$1.9k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 245 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He gave me incredibly helpful context along the way, and I learned so much in the process.”
“Fast 24/7 response, honest pricing, and top-tier plumbing repairs!”
“I was horrified that they were so unresponsive to our concern of a repeated flood and being that we are elderly, it was not something we could continu…”
“Left everything working perfectly and clean—highly recommend BenjaminBL Plumbing.”
“Throughout all stages of the project he was incredibly responsive, thorough, and proactive about coordinating with the construction team involved in p…”
“He said that if the home solution did not work, he could come back to do the next level treatment and let me know clearly the expected cost of that.”
“He was on time, efficient, very good at explaining the problem and offering solutions.”
“They care about their customers and give fair pricing and honest work.”
“Too expensive.”
“a plumber is always scary, but I was delightfully surprised with the integrity, knowledge, and all around great customer service of the owner of this…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired BenjaminBL Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Explained everything fully. Gave options for work to be done. Overall great. Thanks
Benjamin did absolutely phenomenal work. He gave me incredibly helpful context along the way, and I learned so much in the process.
Great response time & super friendly & helpful. Affordable also. Highly recommend!
Calling a plumber is always scary, but I was delightfully surprised with the integrity, knowledge, and all around great customer service of the owner of this company. BenjaminBL plumbing came recommended by a neighbor. And I am happy to say that I would like to pay that recommendation forward. Great product. Great service. Great company.
Third experience with these guys and once again outstanding. It is often very difficult to find consistent quality plumbing services, and these guys are the tops. This time I needed a customer access water utility cutoff added to my utility water line on an old house. Despite being surprised by the type of…
The best guy to call for your plumbing needs! Highly recommended!!! Thanks Benjamin!!!
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 20 | $228–$585 |
| Plumbing leak detection | 19 | $205–$520 |
| Plumbing pipe repair | 16 | $327–$942 |
| Faucet repair | 15 | $133–$480 |
| Outdoor plumbing system repair | 13 | $278–$2.1k |
| Plumbing leak repair | 12 | $352–$1.1k |
| Water heater installation | 11 | $1.2k–$2.8k |
| Drain cleaning | 10 | $328–$517 |
4.9 ★★★★★ 287 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Explained everything fully. Gave options for work to be done. Overall great. Thanks
Thank you for your business and your review!
Benjamin did absolutely phenomenal work. He gave me incredibly helpful context along the way, and I learned so much in the process.
Thank You Scott for your review and we are so happy to hear you enjoyed our service.
Fast 24/7 response, honest pricing, and top-tier plumbing repairs! Left everything working perfectly and clean—highly recommend BenjaminBL Plumbing.
Thank you for choosing BenjaminBL We are so happy to hear about your experience and thank you for your business.
Great response time & super friendly & helpful. Affordable also. Highly recommend!
Thank you for your business and we are so happy you had a great experience!
Great customer service and fast
We appreciate your 5-star rating! It's wonderful to know we met your expectations. Thank you for choosing BenjaminBL Plumbing
Calling a plumber is always scary, but I was delightfully surprised with the integrity, knowledge, and all around great customer service of the owner of this company. BenjaminBL plumbing came recommended by a neighbor. And I am happy to say that I would like to pay that recommendation forward. Great product. Great service. Great company.
We're delighted you had a great experience with us. Thanks for the 5-star review!
Third experience with these guys and once again outstanding. It is often very difficult to find consistent quality plumbing services, and these guys are the tops. This time I needed a customer access water utility cutoff added to my utility water line on an old house. Despite being surprised by the type of discontinued pipe used in the existing water line, they were able to find a local plumbing supply with an acceptable part and after only a short delay have the cutoff in the ground and properly covered. Looks like it was always there. Thanks guys. Again.
We appreciate your 5-star rating! It's wonderful to know we met your expectations. Thank you for choosing BenjaminBL Plumbing
Home service providers you can confidently recommend are truly hard to find. After purchasing my first home last year, I engaged Benjamin to replace a leaking toilet and my experience with him was so superior to every other plumber I had worked with, I did not hesitate to call him when I had an emergency that flooded my laundry room a few months later. Benjamin arrived promptly, and immediately got to work diagnosing the issue. He has an encyclopedic knowledge of plumbing that comes from years of experience, and his calm, helpful attitude was a lifesaver in what would have otherwise been a very stressful situation. Throughout all stages of the project he was incredibly responsive, thorough, and proactive about coordinating with the construction team involved in putting my house back together. He was indispensable in planning and problem solving for our needs in a very tight space, and installed a whole house water filtration system that we are very happy with. He has gone above and beyond numerous times including troubleshooting an issue when I was out of town, and persevering to diagnose an underlying problem long past when others would have so he could fully exhaust the least invasive options. Every member of his team is professional, competent, and friendly. He always leaves the house better than he found it. He's a straight shooter who will do everything he can to make sure you're happy with the outcome. I've simply never had another service provider deliver as consistently at the level he does. If you're looking for the best plumber in South Austin, Benjamin and his team are the ones to call.
We're delighted you had a great experience with us. Thanks for the 5-star review!
Benjamin owns and operates this local business. He is one of the most professional, honest and courteous tradesmen we’ve ever worked with. Always there to help if you are in a bind which is rare in these times. Ben shows up quick, on time, does the work and stands behind it. He was the only saving grace during a nightmare remodel that had us believing that nothing could go right. This is a great local business run a by an honest man.
We're delighted you had a great experience with us. Thanks for the 5-star review!
Ben has always been prompt, reliable, and professional. He’s our first call whenever we need plumbing help at our properties. He does high-quality work and is extremely responsive. We feel lucky to have him here in town.
We appreciate your 5-star rating! It's wonderful to know we met your expectations. Thank you for choosing BenjaminBL Plumbing
Analyzing 5,790,7755.8M ReviewsFor 15,96416K Experts
