Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
BenjaminBL Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

BenjaminBL Plumbing

Austin, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 23 sink repair services · 4.9★ from 287 Google reviews

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Report card

Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BenjaminBL Plumbing is better than 94% of sink repair services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BenjaminBL Plumbing is better than 94% of sink repair services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BenjaminBL Plumbing is better than 92% of sink repair services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BenjaminBL Plumbing is better than 100% of sink repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BenjaminBL Plumbing is better than 100% of sink repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BenjaminBL Plumbing is better than 100% of sink repair services.A
100

Reviews for your job

Customers hired BenjaminBL Plumbing for 8 kinds of job.

BenjaminBL Plumbing for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,600–1,800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$352–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 13

All 12 Google reviews tagged “Plumbing leak repair”

Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Explained everything fully. Gave options for work to be done. Overall great. Thanks

Paid $1,600–1,800Reasonable pricePlumbing pipe repairFaucet repairPlumbing leak repair
Kay7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fast 24/7 response, honest pricing, and top-tier plumbing repairs! Left everything working perfectly and clean—highly recommend BenjaminBL Plumbing.

Plumbing leak detectionPlumbing pipe repairPlumbing leak repair
Christina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Home service providers you can confidently recommend are truly hard to find. After purchasing my first home last year, I engaged Benjamin to replace a leaking toilet and my experience with him was so superior to every other plumber I had worked with, I did not hesitate to call him when I had an emergency that…

Drain cleaningPlumbing pipe repairToilet installation
Derik1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service! Quick, efficient, and professional. This is the second time I have used their services. Benjamin and Josh are very knowledgeable and professional. I def recommended BenjaminBL Plumbing. ⭐️⭐️⭐️⭐️⭐️

Plumbing leak detectionPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
Jamie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was very nervous how much a water leak in my yard would set me back. I called BenjaminBL Plumbing and thankfully they had a cancellation for the same day and I was able to snag a spot. They came out in the quoted time frame and were very friendly and professional. Prices were very reasonable and they were able to…

Plumbing leak detectionPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Jeffry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Top notch service!

Plumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Danijela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The best! Showed up on time very professional fixed the problem would highly recommend will def use them again!

Plumbing leak detectionPlumbing leak repairToilet repair+ Responsiveness+ Punctuality+ Quality
Keith1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had an issue with a copper pipe and didn't know what to do so I gave BenjaminBL Plumbing a call. They were extremely friendly and showed up within a couple of hours. Benjamin and Estevan were the people who helped. They used a special tool, which was fun to watch and within minutes the job was done all in the same…

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
Luis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were very professional and respectful. When communicating they were very nice and cordial. Recommend them to many friends.Emily was being attentive and made it know that we rely on her.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
Stefanie4 years ago★★★★★

Rating only, no written review.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
Fernando2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Lynn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak repairOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Quality+ Professionalism

Price

$1.2k+179% vs typical sink repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 8%Reasonable 92%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair20$228–$585
Plumbing leak detection19$205–$520
Plumbing pipe repair16$327–$942
Faucet repair15$133–$480
Outdoor plumbing system repair13$278–$2.1k
Plumbing leak repair12$352–$1.1k
Water heater installation11$1.2k–$2.8k
Drain cleaning10$328–$517

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