Analyzing 6,599,9706.6M ReviewsFor 18,33318.3K Experts

Experts Reviews · Company report
Bennie A Moore Septic Tank Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%48+3.4Craft & service penalty99−0.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Bennie A Moore Septic Tank Services

Greenville, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 24 tank installation · 4.9★ from 137 Google reviews

📞 Call (252) 792-5978Request a call backWebsite ↗

Report card

Percentile vs other tank installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bennie A Moore Septic Tank Services is better than 96% of tank installation.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bennie A Moore Septic Tank Services is better than 94% of tank installation.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bennie A Moore Septic Tank Services is better than 99% of tank installation.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bennie A Moore Septic Tank Services is better than 100% of tank installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bennie A Moore Septic Tank Services is better than 100% of tank installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bennie A Moore Septic Tank Services is better than 48% of tank installation.C
48

Reviews for your job

Customers hired Bennie A Moore Septic Tank Services for 4 kinds of job.

Bennie A Moore Septic Tank Services for outdoor plumbing system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$479–$1.9k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Outdoor plumbing system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Outdoor plumbing system repair”

Zachary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Operator Chris

Paid $400–500Great priceOutdoor plumbing system repair
Cassidy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Chris showed up earlier than I was expecting, was very informational, friendly, and professional. Did the job quickly and walked me through future steps to prevent further problems and my different options. Thank you!!

Reasonable priceOutdoor plumbing system repair
Merle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The guys came out and did a great Job. Dalton and Thomas? Were knowledgeable and very helpful. They went the extra mile addressing the septic and sewer drain problem we were having. Joe in their office really went out of her way to contact me so I could meet their people when they were heading to our home. They…

Outdoor plumbing system repairSewer repair+ Responsiveness+ Punctuality+ Quality
NCcardMan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent work and extremely professional.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

When several other companies were booked for weeks, Bennie A Moore fit us in the next day. The receptionist was courteous, professional and compassionate. The guys that came to do the work were the same. This is a family-owned and operated business that sincerely values their customers. Overall great experience.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Jessica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were very knowledgeable and professional. Called to let me know when they were on their way. Fit me into their busy schedule. They both worked very hard to locate my septic tank and made sure both tanks were emptied. They were great at answering all our questions and explained everything they…

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality

Price

$472-15% vs typical tank installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 69%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning14$276–$493
Sewer repair13$503–$1.9k
Septic system installation8—
Outdoor plumbing system repair6$479–$1.9k

Compare with

Roto-Rooter Plumbing & Water Cleanup logoRoto-Rooter Plumbing & Water CleanupExperts Score 94Greenville · 4.91★Plumbs Up Plumbing - Greenville, NC logoPlumbs Up Plumbing - Greenville, NCExperts Score 90Greenville · 4.88★NuBlue Electric, Plumbing and Air logoNuBlue Electric, Plumbing and AirExperts Score 80Greenville · 4.83★