Experts Reviews · Company report
Benton Square Salon & Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%74+17.9Value 14%66+9.3Replies to reviews 7%5+0.4Craft & service penalty95−0.5Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Benton Square Salon & Spa

Rolla, MO · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 58 beauty salons · 4.8★ from 474 Google reviews

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benton Square Salon & Spa is better than 83% of beauty salons.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benton Square Salon & Spa is better than 74% of beauty salons.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benton Square Salon & Spa is better than 95% of beauty salons.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benton Square Salon & Spa is better than 66% of beauty salons.B
66
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benton Square Salon & Spa is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benton Square Salon & Spa is better than 5% of beauty salons.F
5

Reviews for your job

Customers hired Benton Square Salon & Spa for 8 kinds of job.

Benton Square Salon & Spa for balayage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$151–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Balayage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 18

All 17 Google reviews tagged “Balayage”

Grace4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I got a balayage for my wedding and it was STUNNING. Rachel did such a fantastic job! Everyone was complimenting how beautiful the color looked. I know I’ll always be in good hands in Rachel’s chair!

Paid $140–160Balayage
Angela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Megan Lammers is a ROCK STAR with hair!! I show her pictures for inspiration and we discuss the cut and color/highlights. She takes her time with the highlights and actually separates the hair rather than chunking the highlights. My hair looks healthier and feels softer even after all of the coloring and highlights.…

Paid $140–160Shampoo & conditioningHaircutHairstyling
Hannah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My stylist Megan was an absolute blast! I will definitely go back to her and I recommend giving this place a chance cause everyone there is so friendly ☺☺☺ it was a bit pricey but that's all depending on the service you need, every stylist will go through prices and everything like that before they even touch your…

Paid $200+Shampoo & conditioningHaircutBalayage
Jossalyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My Rolla oasis! Jacob is a doll and a true artist. My only complaint is that even as I go months between cut and color, I continue to have such good hair days that I won't let the introverted side of me say inside. But I've also worked from home a lot less, so good hair = productivity. Thank you, Jacob!! Thanks also…

HaircutShampoo & conditioningHairstyling
Cady1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

This was my first time at a hair stylist that was not my family and they did not disappoint. I had an appointment with Jacob Bunkell and he did amazing. I truly love my hair; I feel so freed from my old hair dragging me down and the color drowning me out. Jacob was very caring and I greatly appreciate that because I…

Paid $160–180HaircutHairstylingBalayage
Jane9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Love Benton Square Salon & Spa! Jacob is absolutely phenomenal!! My hair feels healthy and looks fantastic. I had an amazing experience. I've taken my children and grandmother here as well for various services and they've always left happy. I highly recommend going here for any of your beauty service needs!

Paid $200+HaircutShampoo & conditioningHairstyling
Crystal4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Casi does a fantastic job and always takes her time on your hair! I wouldn't recommend anyone else! If I could give more stars I would!

Balayage
Priyaa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Casi did an amazing job at haircut and hair color. She made me feel very comfortable, helped me understand the face framing of how it would look good. The precision of the haircut was so amazing. She also helped me pick a haircolour that would look perfect with the my already done highlights. She made sure to listen…

BalayageBlowoutsHairstyling
Paula2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I love this salon, and Casi is the best! The aveda products have helped my over processed thin hair become a more lustrous volume. Casi has an eye for color and style. This master stylist will make you feel like a million bucks!

BalayageHairstylingHaircut
Shaylee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Casi was such an amazing hairstylist. Always checking in on me to see when if I’m comfortable and always asking if I need anything. I loved the effort to keep conversations going and I loved the result of my hair! I would 10 out of 10 recommend her and this salon!

BalayageHairstylingHaircut
Barbara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Casi was amazing. Took her time to find out what I was wanting done with my hair before just jumping right in. Taking that time to get to know the client and their wishes is huge to me. I’ve been looking around for a great salon I could trust with my hair and I believe I have finally found it! She is very…

Balayage
Leah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Casi was amazing!!!! Loved her!!!

BalayageHairstyling
Walker1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Casi did an amazing job on my hair! She’s super talented, sweet and very personable. -Mindy

BalayageEyebrow shapingHaircut
JILL4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Laura is great! Very kind, really listens to what I want, and does a great job with my hair!

BalayageHairstylingHaircut
JoLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ariana did a fabulous balayage on me, she can really deliver a nice icy blonde and then did a wonderful gel manicure. The location is very nice and all services are reasonably priced. Thank you Ariana for such great experiences

Acrylic nailsBalayageHairstyling
Rachel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jacob is a hair wizard beyond compare! I feel refreshed both physically and mentally when I step out of the salon! The whole business is run with precision and professionalism thanks to its lovely owner Elissa.

BalayageHairstylingHaircut
Bethany4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jacob is my personal favorite, but I don’t think you can go wrong with anyone at Benton Square! I always feel pampered and taken care of here. They know what products to recommend to care for my hair, and they always slip in a free sample of a hair mask or a leave in conditioner!! Benton Square is the best place to get your hair done in Missouri!!!

BalayageHairstylingHaircut

Price

$68-16% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut142$30–$79
Hairstyling88$30–$76
Shampoo & conditioning83$56–$129
Blowouts26$41–$76
Balayage17$151–$371
Pedicure17$50–$81
Manicure13$50–$86
Acrylic nails8$63–$93

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