Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate Benton Square Salon & Spa 4.8 out of 5 based on 474 reviews. Positive feedback highlights professional hair styling, pedicures, facials, and eyebrow services, noting friendly staff, clean facilities, and flexible scheduling. Criticisms include isolated incidents of double billing, poor communication regarding service outcomes, and specific dissatisfaction with independent contractors. The owner has not replied to any customer reviews.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
474 Google reviews we collected
Phrases our text analysis found in 385 written reviews
What customers reported paying
Middle half of what 100 customers paid ($45–$129) · gold mark = category median.
How often each topic comes up in the written reviews
We read 385 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was treated with professionalism and had exceptional services w Arianna at the salon.”
“This was incredibly rude, unprofessional, and frankly, felt discriminatory.”
“Ashley's always cheerful and does a fantastic job styling my hair.”
“It started with a pedicure appointment where the nail artist displayed a terrible attitude, almost as if I️ was inconveniencing her.”
“Highly recommend her for getting any of your hair needs.”
“I would caution anyone with curly hair, and especially people of color, to avoid this salon.”
“We drove out a few hours to get my hair done and it was worth it!”
“It's not worth it.”
“She took time to listen to my concerns, explained the process and made me feel extremely comfortable.”
“If you're looking for a stylist who is talented, personable, and genuinely cares about giving you exactly what you want, I can't recommend Jacob enough.”
“Having just relocated, there can be so much anxiety around having to find ALL the things—but Rachel immediately put me at ease.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Benton Square Salon & Spa for 8 kinds of job. Pick one to see what they paid and said.
Megan Lammers did one outstanding job on my hair. I was a hot mess with a lot mistakes and she made it so stunning 👀🥰
Very clean, safe, personal. And excellent Hair Stylist Bart. Rolla is so lucky to have a fine establishment!
Great haircuts, availability of appointments. Best place I've found, hasn't mattered who cut it!!! A+ Service
Ashley's always cheerful and does a fantastic job styling my hair. All the other employees greet you with a smile and make you feel comfortable.
I got a balayage for my wedding and it was STUNNING. Rachel did such a fantastic job! Everyone was complimenting how beautiful the color looked. I know I’ll always be in good hands in Rachel’s chair!
Rachel was the absolute best! She literally took all the stress out of the salon experience. Having just relocated, there can be so much anxiety around having to find ALL the things—but Rachel immediately put me at ease. I was truly the most relaxed I have ever been during a hair appointment. If I could give her 10…
| Job | Reviews | Category typical |
|---|---|---|
| Haircut | 142 | $30–$79 |
| Hairstyling | 88 | $30–$76 |
| Shampoo & conditioning | 83 | $56–$129 |
| Blowouts | 26 | $41–$76 |
| Balayage | 17 | $151–$371 |
| Pedicure | 17 | $50–$81 |
| Manicure | 13 | $50–$86 |
| Acrylic nails | 8 | $63–$93 |
4.8 ★★★★★ 474 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Megan Lammers did one outstanding job on my hair. I was a hot mess with a lot mistakes and she made it so stunning 👀🥰
Very clean, safe, personal. And excellent Hair Stylist Bart. Rolla is so lucky to have a fine establishment!
Great haircuts, availability of appointments. Best place I've found, hasn't mattered who cut it!!! A+ Service
Do not go here! They will take your credit card information and double charge you! Horrible experience!
Arianna did amazing! Always feel so confident after she does my eyebrows!
I was treated with professionalism and had exceptional services w Arianna at the salon. She took time to listen to my concerns, explained the process and made me feel extremely comfortable. Mary was also very friendly and accommodating. 🤍
Ashley's always cheerful and does a fantastic job styling my hair. All the other employees greet you with a smile and make you feel comfortable.
Arianna is amazing and talented! Highly recommend her for getting any of your hair needs. She’s truly an artist and highly skilled!
I got a balayage for my wedding and it was STUNNING. Rachel did such a fantastic job! Everyone was complimenting how beautiful the color looked. I know I’ll always be in good hands in Rachel’s chair!
My feet needed tender loving care and Amber did a great job making my feet soft and smooth along with some pretty gel polish. Thank you!
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
