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Hair By’Casi

Beauty salon · Rolla, MO · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%96+66.5Reliability 31%95+29.2Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 58 beauty salonsPosition by Experts Score among all companies we track in this category. · better than 95%
5.0 ★★★★★ 44 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
9%reviews answered by the owner
May 2026latest review

Hair By’Casi at a glance

Customers consistently praise the salon's friendly atmosphere, professional communication, and high-quality haircuts and color services. Reviewers highlight the stylist's patience, willingness to accommodate specific requests, and reasonable pricing, including advice that saves clients money. The business serves families and individuals of various ages, with clients noting the clean environment and the stylist's ability to match desired results. No recurring criticisms appear in the provided excerpts, as all reviews are positive.

  • Google rating: 5.0 out of 5 from 44 reviews (100% five-star).
  • Reviews on this page: 44 Google reviews (29 with written comments).
  • Owner responses: the business replied to 9% of reviews.
  • Most recent review: May 10, 2026.
  • Service: Beauty Salon serving Rolla, Missouri.

Data from Google, last updated October 28, 2026.

Score profile vs other beauty salons

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction96Reliability95Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 96 (median 83)Reliability: 95 (median 80)Momentum: 100 (median 100)
Hair By’CasiBeauty Salons median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hair By’Casi: 96/100 on this factor. Category median: 83.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hair By’Casi: 95/100 on this factor. Category median: 80.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hair By’Casi: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 45.–
–

Bar = this company · dark tick = category median.

Star ratings

44 Google reviews we collected

  • 5 stars44100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 29 written reviews

  • Praise31100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results1239%
  • Staff & attitude929%
  • Would recommend826%
  • Communication13%
  • Price & value13%

What customers talk about

We read 29 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Friendly service and high quality work at a reasonable price.”
  • “I had a few questions on the colors that I wanted and she was very knowledgeable with helping me and that includes not ruining my hair.”
  • “Would definitely recommend to anyone that is looking for a new hair salon!”
  • “She is always so nice and happy and makes sure to communicate with you.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Genevieve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Casi cut my hair yesterday and she did a beautiful job-- exactly what I asked for. She was so sweet and friendly. I'll 100% be back.

DarrellLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★

Friendly service and high quality work at a reasonable price. Highly recommend 👍

Shelly9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 years ago★★★★★

I’m so glad that Casi chose Steelville for her new salon. She’s a talented stylist who has added a touch of class to the business community.

Clarence1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 years ago★★★★★

I’m very picky when it comes to my haircuts but I’ve always been more then satisfied after leaving here. She always takes her time and listens to exactly what I’m looking for. Would definitely recommend to anyone that is looking for a new hair salon!

Denise1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 years ago★★★★★

Casi has been doing my hair for about the past 16 months. It's typically a cut and color. Casi will sometimes let me know that I'm not actually needing a full color and will do something that is a little cheaper and stretches out my color for another couple weeks instead of just taking my money. She is also…

Michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 years ago★★★★★

Casi did a great job on my hair. I had a few questions on the colors that I wanted and she was very knowledgeable with helping me and that includes not ruining my hair. I loved the color and cut and will be going back for all my hair needs. Also, she does great cuts on my boys hair with accurate fades that look great!

Photos

Customer reviews

5.0 ★★★★★ 44 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Genevieve Huber5 reviewsTotal number of Google reviews Genevieve has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Casi cut my hair yesterday and she did a beautiful job-- exactly what I asked for. She was so sweet and friendly. I'll 100% be back.

Stacey UryLocal Guide · 94 reviewsTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great salon and staff. Very calming and inviting atmosphere. Loved it!

Response from the owner · 5 years ago

Thank you !! We appreciate you visiting our salon !

Kris LenoxLocal Guide · 26 reviewsTotal number of Google reviews Kris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is the place to get your hair cut for sure

Darrell NicholsLocal Guide · 29 reviewsTotal number of Google reviews Darrell has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly service and high quality work at a reasonable price. Highly recommend 👍

Response from the owner · 7 years ago

Thank you , Darrell!

Allison McPeters1 reviewTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

She is very professional and does an amazing job!

Shelly Tash9 reviewsTotal number of Google reviews Shelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’m so glad that Casi chose Steelville for her new salon. She’s a talented stylist who has added a touch of class to the business community.

Catie Teal3 reviewsTotal number of Google reviews Catie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Casi did a great job on my hair! I would highly recommend her!

Clarence Ryerson1 reviewTotal number of Google reviews Clarence has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’m very picky when it comes to my haircuts but I’ve always been more then satisfied after leaving here. She always takes her time and listens to exactly what I’m looking for. Would definitely recommend to anyone that is looking for a new hair salon!

Denise Blankenship-White1 reviewTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Casi has been doing my hair for about the past 16 months. It's typically a cut and color. Casi will sometimes let me know that I'm not actually needing a full color and will do something that is a little cheaper and stretches out my color for another couple weeks instead of just taking my money. She is also fantastic about taking the time to make sure it is dried and styled before I leave her shop. There are many out there that don't always do this. The shop is beautiful and I enjoy being there!

Paul Zacher7 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Casi does a great job!

Hair By’Casi on Google Maps →

Business details

  • Address: 400 E 6th St, Rolla, MO 65401
  • Phone: (573) 205-3475
  • Service area: Rolla, MO