Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Benton Square Salon & Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%74+17.9Value 14%66+9.3Replies to reviews 7%5+0.4Craft & service penalty95−0.5Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Benton Square Salon & Spa

Rolla, MO · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 58 beauty salons · 4.8★ from 474 Google reviews

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Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benton Square Salon & Spa is better than 83% of beauty salons.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benton Square Salon & Spa is better than 74% of beauty salons.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benton Square Salon & Spa is better than 95% of beauty salons.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benton Square Salon & Spa is better than 66% of beauty salons.B
66
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benton Square Salon & Spa is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benton Square Salon & Spa is better than 5% of beauty salons.F
5

Reviews for your job

Customers hired Benton Square Salon & Spa for 8 kinds of job.

Benton Square Salon & Spa for hairstyling

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Jobs reviewedHow many Google reviews are tagged with this job.88
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$120–140
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$30–$76
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Hairstyling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 41

All 88 Google reviews tagged “Hairstyling” · showing 20

Angie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Megan Lammers did one outstanding job on my hair. I was a hot mess with a lot mistakes and she made it so stunning 👀🥰

Paid $180–200Shampoo & conditioningBlowoutsHairstyling
Thomas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Ashley's always cheerful and does a fantastic job styling my hair. All the other employees greet you with a smile and make you feel comfortable.

Paid $20–40Shampoo & conditioningHaircutHairstyling
Heidi7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Arianna is amazing and talented! Highly recommend her for getting any of your hair needs. She’s truly an artist and highly skilled!

Shampoo & conditioningHairstyling
MelissaLocal Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Meagan is the best hairdresser! I love this place; it is a must-visit!

Paid $120–140Shampoo & conditioningBlowoutsHairstyling
JulieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rachel was the absolute best! She literally took all the stress out of the salon experience. Having just relocated, there can be so much anxiety around having to find ALL the things—but Rachel immediately put me at ease. I was truly the most relaxed I have ever been during a hair appointment. If I could give her 10…

Paid $40–60Shampoo & conditioningHairstylingService not listed
Nikki10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rachel did an amazing job on my haircut. I absolutely love it! The shampoo was awesome and so relaxing. I won't be letting anyone else near my hair from now on.

Paid $80–100Shampoo & conditioningHaircutHairstyling
NaomiLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I got a haircut and brow wax and both look amazing! They were able to change my appointment at the last minute which was so generous of them.

Paid $60–80Eyebrow beautificationShampoo & conditioningHaircut
Jewel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Megan did an amazing job on my hair, it was a fun experience & she made sure I was comfortable the whole time. I highly recommend booking with her ❤️❤️

Customer photo from Jewel's review
Shampoo & conditioningBlowoutsHaircut
Vicki2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Been coming here for 5+ years and have NEVER been disappointed!

Paid $60–80Shampoo & conditioningBlowoutsHaircut
Angela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Megan Lammers is a ROCK STAR with hair!! I show her pictures for inspiration and we discuss the cut and color/highlights. She takes her time with the highlights and actually separates the hair rather than chunking the highlights. My hair looks healthier and feels softer even after all of the coloring and highlights.…

Paid $140–160Shampoo & conditioningHaircutHairstyling
Lynda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I love her & what she does. She is a wonderful caring creative person and I will continue every month to see her. Thank you Casi!

Shampoo & conditioningUpdosBlowouts
Megan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been getting my hair done by Casi for a while now and she always does such a great job! She’s very personable and professional! Wouldn’t trust anyone else with my hair after going to her!

Hairstyling
abigal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★

Benton square themself is great but a person who works there as an independent cassi, DONT GO TO HER! I just went to sally beauty because after going to her I am trying to fix my hair they even told me I’m the 4th person who’s been there after having her do there hair. She ruins hair and she doesn’t care. Says she’s…

Paid $200+HaircutHairstyling
Meghan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you Megan! I love it and will definitely be back to see you soon!

Paid $60–80Shampoo & conditioningBlowoutsHaircut
Cort11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Currently getting the best treatment from Megan. She’s been so kind and amazing with me, especially she has made my day with me just having to hear bad news about my family. She has helped me tremendously through this haircut experience. She asks questions before doing anything and is very courteous. Will definitely…

Paid $180–200Shampoo & conditioningHaircutHairstyling
Chelsi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ashley Crawford has been doing my hair for years! She has always done a great job. I let her do whatever she wants and I always love it.

Paid $180–200Shampoo & conditioningEyebrow beautificationHaircut
Jill7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jacob Blunkall is the absolute best. I went in for cut and color as always I love my hair. It’s always a treat to visit Jacob. Recommend 1000%

Paid $120–140Shampoo & conditioningHaircutHairstyling
Jeremy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I sent my wife for a little pick me up and she was styled by Arianna. She did amazing, she paid close attention to my wife’s needs and made her feel as beautiful as I see her. I could not recommend her enough. Thank you Arianna!

Paid $140–160HaircutShampoo & conditioningHairstyling
Brittani7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This salon is absolutely amazing. The location is just SO cute. Was BLOWN away by the interior. The staff was so friendly and accommodating.

Paid $160–180HaircutShampoo & conditioningEyebrow beautification
Cassie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Megan did a spectacular job! She was extremely sweet, and very knowledgeable on hair color and hair care! I will definitely be back to see her!

Paid $140–160HaircutShampoo & conditioningBlowouts

Show more hairstyling reviews (68 more) →

Price

$68-16% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut142$30–$79
Hairstyling88$30–$76
Shampoo & conditioning83$56–$129
Blowouts26$41–$76
Balayage17$151–$371
Pedicure17$50–$81
Manicure13$50–$86
Acrylic nails8$63–$93

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