Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%81+19.6Value 14%82+11.6Replies to reviews 7%99+7Momentum penalty68−3.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREBerkeys Plumbing, A/C & Electrical
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #98Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 3,361 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Berkeys Plumbing, A/C & Electrical is better than 88% of plumbers.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Berkeys Plumbing, A/C & Electrical is better than 81% of plumbers.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Berkeys Plumbing, A/C & Electrical is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Berkeys Plumbing, A/C & Electrical is better than 82% of plumbers.A
82
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Berkeys Plumbing, A/C & Electrical is better than 68% of plumbers.B
68
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Berkeys Plumbing, A/C & Electrical is better than 99% of plumbers.A
99
Reviews for your job
Customers hired Berkeys Plumbing, A/C & Electrical for 8 kinds of job.
Berkeys Plumbing, A/C & Electrical for heating system repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$834
All 2 Google reviews tagged “Heating system repair”
OscarLocal Guide · 173 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We have been using Berkeys for electrical, plumbing and A/C. It has been a straight forward communication and the job done by the various technicians, Hass been top notch. I truly appreciate Berkeys for serving us with a top tier work.
Paid $1,000+Reasonable priceWater heater installationHVAC system repairHVAC system maintenance
Nath2 years ago★★★★★
Rating only, no written review.
HVAC system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Price
$292-37% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 29%Reasonable 54%Overpriced 8%Not sure 9%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 44 | $27–$251 |
| Water heater installation | 26 | $1.2k–$2.4k |
| Toilet repair | 26 | $227–$606 |
| HVAC system repair | 23 | $124–$818 |
| Electrical wiring installation | 16 | — |
| Plumbing pipe repair | 16 | $353–$1.2k |
| HVAC duct & vent cleaning | 15 | — |
| Drain cleaning | 14 | $227–$554 |
