Property management company · McKinney, TX · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%54+13.1Value 14%32+4.5Replies to reviews 7%100+7.1Craft & service penalty54−4.6Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 61 property management companiesiPosition by Experts Score among all companies we track in this category. · better than 17%
4.7★★★★★166 Google reviews · 24 photos
90%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Berkshire Hathaway HomeServices PenFed Realty Texas Property Management at a glance
Google reviewers rate the company 4.7 out of 5 based on 166 reviews, with the owner responding to 52 percent of feedback. Positive comments frequently cite efficient move-in processes, clear communication, and prompt maintenance responses that provide owners and tenants with peace mind. Conversely, lower-rated excerpts describe properties arriving in poor condition with unresolved issues, delayed responses to service requests, and conflicts over financial responsibilities or contract terms.
Google rating: 4.7 out of 5 from 166 reviews (90% five-star).
Reviews on this page: 168 Google reviews (150 with written comments, 2 with photos).
Owner responses: the business replied to 52% of reviews.
Most recent review: October 15, 2026.
Service: Property Management Company serving McKinney, Texas.
Data from Google, last updated October 29, 2026.
Score profile vs other property management companies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyProperty Management Companies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Berkshire Hathaway HomeServices PenFed Realty Texas Property Management: 72/100 on this factor. Category median: 86.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Berkshire Hathaway HomeServices PenFed Realty Texas Property Management: 54/100 on this factor. Category median: 74.C
54
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Berkshire Hathaway HomeServices PenFed Realty Texas Property Management: 54/100 on this factor. Category median: 96.C
54
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Berkshire Hathaway HomeServices PenFed Realty Texas Property Management: 32/100 on this factor. Category median: 90.D
32
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Berkshire Hathaway HomeServices PenFed Realty Texas Property Management: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Berkshire Hathaway HomeServices PenFed Realty Texas Property Management: 100/100 on this factor. Category median: 84.A
100
Bar = this company · dark tick = category median.
Star ratings
168 Google reviews we collected
4.7of 5
5 stars15290%
4 stars42%
3 stars00%
2 stars21%
1 star106%
Praise vs complaints
Phrases our text analysis found in 150 written reviews
97%praise
Praise23297%
Complaints83%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response6226%
Staff & attitude4820%
Would recommend4418%
Quality & results3916%
Communication3213%
Honesty & trust94%
Price & value63%
What customers talk about
We read 150 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Moving from NYC and know how the system works there I have to say NYC people need to learn how to give good service and how to make easy and efficient move!”
“Their experience really speaks for itself through the excellent communication, professionalism, and knowledge they bring to property management.”
“I highly recommend this Company, due to no stressful transitions from apartment life to a home rental.”
“I do not recommend this management company at all!”
“Working with BHH PenFed Realty has been a great experience.”
“We insisted on seeing the property ourselves to know what buyers were seeing and it was awful.”
“Aaron Karns is reliable, a great communicator, and makes everything super easy for my fiance and I.”
“I trust my house on there hands and they info and even keep up with the maintenance.”
“Multiple properties for many years with no issues and fair pricing.”
People customers mention
Amy28 reviews
Aaron5 reviews
Karns5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMelanieLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They have been handling our home rental for over a year now and I love working with them. I trust my house on there hands and they info and even keep up with the maintenance. I highly recommend!
PPhillipLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Amy and Aaron make a great team. Their experience really speaks for itself through the excellent communication, professionalism, and knowledge they bring to property management. It’s clear they genuinely care about their clients and take pride in doing things the right way. Highly recommend!
CCrystal3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Aaron and his team provided a very professional process that covered all of the bases. This service is such a relief to the owner knowing they have everything under control. Highly recommend!
NNorma6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend this Company, due to no stressful transitions from apartment life to a home rental. They answered our call first attempt and gave us the information needed for the home tour, very easy steps. I am now living comfortably with my family.
RRina7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Moving from NYC and know how the system works there I have to say NYC people need to learn how to give good service and how to make easy and efficient move!
They so professional and easy to reach out. As a tenant I can’t be more then happy to have them taking care of anything I need
VVeronica11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Working with BHH PenFed Realty has been a great experience. They are professional, responsive, and made the entire process easy. I highly recommend them!
They have been handling our home rental for over a year now and I love working with them. I trust my house on there hands and they info and even keep up with the maintenance. I highly recommend!
Response from the owner · 6 days ago
Thank you for allowing us to manage your property fot you, its a pleasure working with you.
P
Phillip EllisLocal Guide · 16 reviewsiTotal number of Google reviews Phillip has written across all businesses on Google Maps, not just this one.
Amy and Aaron make a great team. Their experience really speaks for itself through the excellent communication, professionalism, and knowledge they bring to property management. It’s clear they genuinely care about their clients and take pride in doing things the right way. Highly recommend!
B
Beto Aza5 reviewsiTotal number of Google reviews Beto has written across all businesses on Google Maps, not just this one.
Aaron and his team provided a very professional process that covered all of the bases. This service is such a relief to the owner knowing they have everything under control. Highly recommend!
Response from the owner · 2 months ago
Thank you for the amazing review, we appreciate the opporutnity to offer property management serivces for you.
N
Norma Flores6 reviewsiTotal number of Google reviews Norma has written across all businesses on Google Maps, not just this one.
I highly recommend this Company, due to no stressful transitions from apartment life to a home rental. They answered our call first attempt and gave us the information needed for the home tour, very easy steps. I am now living comfortably with my family.
Response from the owner · 2 months ago
Thank you and welcome home.
R
Rina Veksler7 reviewsiTotal number of Google reviews Rina has written across all businesses on Google Maps, not just this one.
Moving from NYC and know how the system works there I have to say NYC people need to learn how to give good service and how to make easy and efficient move!
They so professional and easy to reach out. As a tenant I can’t be more then happy to have them taking care of anything I need
V
Veronica Galvan11 reviewsiTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
Working with BHH PenFed Realty has been a great experience. They are professional, responsive, and made the entire process easy. I highly recommend them!
J
Jacob Yanez2 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Had a great experience renting through this company. They were helpful in finding the right condo, quick to respond to any service requests, and always sorted out any other issues. Would definitely rent from them again!
C
Caroline Leonard2 reviewsiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
Aaron Karns is reliable, a great communicator, and makes everything super easy for my fiance and I. Have recommended many of my friends and family to him and would do the same for any stranger. I’m not one to regularly leave reviews but I have to give credit where credit is due. Thank you Aaron and Berkshire team!
