Olivia Mulvey Morawiecki3 reviewsTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best there is.
- Price assessment: Reasonable price
Berlin Financial
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%77+20.1Value 15%78+11.9Experts Score= 84Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 35 bookkeeping servicesPosition by Experts Score among all companies we track in this category. · better than 38%
4.9 ★★★★★ 66 Google reviews · 7 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
4.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
May 2026latest review
Berlin Financial at a glance
Google reviewers rate Berlin Financial 4.9 out of 5 based on 66 reviews, frequently praising the firm for its responsiveness, thorough explanations, and efficient handling of personal and business tax needs. Clients highlight the ease of using the secure online document system and the staff's willingness to answer questions throughout the year. One critical review describes a significant error involving a mistyped account number that left returns unpaid, noting that the firm did not take responsibility for the mistake or handle the situation professionally.
- Google rating: 4.9 out of 5 from 66 reviews (97% five-star).
- Reviews on this page: 66 Google reviews (55 with written comments, 2 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: May 1, 2026.
- Service: Bookkeeper serving Falcon Heights, Minnesota.
Data from Google, last updated October 28, 2026.
Score profile vs other bookkeeping services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Berlin Financial: 88/100 on this factor. Category median: 93.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Berlin Financial: 77/100 on this factor. Category median: 88.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Berlin Financial: 78/100 on this factor. Category median: 93.B
78
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Berlin Financial: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
66 Google reviews we collected
- 5 stars6497%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star23%
Praise vs complaints
Phrases our text analysis found in 55 written reviews
- Praise10499%
- Complaints11%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price117%
- Reasonable583%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Speed & response2322%
- Staff & attitude2120%
- Would recommend2120%
- Quality & results1817%
- Communication1716%
- Honesty & trust33%
- Price & value22%
What customers talk about
We read 55 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their team is professional, efficient, and always ready to help, making the entire process smooth and easy from start to finish.”
“We appreciate not only their expertise but also how they build relationship with us as their clients.”
“Highly recommend - they genuinely care and are willing to go above and beyond to make sure you have everything you need.”
“Berlin Financial provides excellent service and makes doing taxes completely stress-free.”
“…organize tax documents, (upload and download current year tax forms, communication with the client, and an action items list for me), was a perfect w…”
“The Berlin Team is approachable, reliable, and knowledgable.”
“The team at Berlin has done a great job with our taxes multiple years in a row - timely, affordable prep and good communication throughout the process.”
People customers mention
- Rebecca 7 reviews
- Allison 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Berlin Financial for 2 kinds of job. Pick one to see what they paid and said.
Recent reviews
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Berlin Financial provides excellent service and makes doing taxes completely stress-free. Their team is professional, efficient, and always ready to help, making the entire process smooth and easy from start to finish. Highly recommend!
Laina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Allison and Rebecca are a stellar team. They make the entire process easy and stress-free. I never thought I'd say this, but I love meeting with my tax people. Highly recommend.
New business tax consultingIncome tax return filingTax planning
BrentLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great to work with, super accomodating when the occasional question arises during the year.
Reasonable priceIncome tax return filing
MarenLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Rebecca and Allison are absolutely amazing! They make a power team for all things tax and more!! We appreciate not only their expertise but also how they build relationship with us as their clients. A very rare quality!!
Marta13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The tax professionals at Berlin Financial are the most prompt I’ve ever worked with. They are also always pleasant and thorough with explanations. We are lucky to have them in our community.
Sarah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The Berlin Team is approachable, reliable, and knowledgable. We are grateful to partner with them for our business and personal tax needs. You cannot find a more joyful bunch in the financial world!
Reasonable priceNew business tax consultingTax AccountingIncome tax return filing
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Income tax return filing | 7 | — |
| New business tax consulting | 3 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 66 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Jennifer Panchyshyn1 reviewTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBerlin Financial provides excellent service and makes doing taxes completely stress-free. Their team is professional, efficient, and always ready to help, making the entire process smooth and easy from start to finish. Highly recommend!
Dean Funk1 reviewTotal number of Google reviews Dean has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat staff, great service. I highly recommend this firm.
- Services: Income tax return filing
Laina Latterner6 reviewsTotal number of Google reviews Laina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAllison and Rebecca are a stellar team. They make the entire process easy and stress-free. I never thought I'd say this, but I love meeting with my tax people. Highly recommend.
- Services: New business tax consulting, Income tax return filing, Tax planning, Business tax services
Brent RichterLocal Guide · 19 reviewsTotal number of Google reviews Brent has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat to work with, super accomodating when the occasional question arises during the year.
- Price assessment: Reasonable price
- Services: Income tax return filing
Maren MittalLocal Guide · 22 reviewsTotal number of Google reviews Maren has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRebecca and Allison are absolutely amazing! They make a power team for all things tax and more!! We appreciate not only their expertise but also how they build relationship with us as their clients. A very rare quality!!
Marta Ljungkull13 reviewsTotal number of Google reviews Marta has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe tax professionals at Berlin Financial are the most prompt I’ve ever worked with. They are also always pleasant and thorough with explanations. We are lucky to have them in our community.
Sarah Steichen Stiles4 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe Berlin Team is approachable, reliable, and knowledgable. We are grateful to partner with them for our business and personal tax needs. You cannot find a more joyful bunch in the financial world!
- Price assessment: Reasonable price
- Services: New business tax consulting, Tax Accounting, Income tax return filing
Jess Bartlett8 reviewsTotal number of Google reviews Jess has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAllison and Rebecca are amazing and have been such meaningful parts of my support team as I grow my small business! Highly recommend - they genuinely care and are willing to go above and beyond to make sure you have everything you need.
Amanda Miles2 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe have used Berlin Financial the last few years and have loved our experience with them! They are very quick to respond to any questions that come up!
Business details
- Address: 1611 County B Rd W Suite 104, St Paul, MN 55113
- Phone: (612) 567-6673
- Website: berlin-financial.com
- Service area: Falcon Heights, MN