Auto body shop · Bay City, MI · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%96+25Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★136 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Bernelis Garage five stars based on 136 reviews, noting that the owner responds to all feedback. Customers frequently describe the shop as punctual, with quick turnaround times for collision repairs, paint matching, and part replacements. Recurring themes include fair pricing, effective communication with insurance companies, and the provision of loaner vehicles during repairs. One low-star review criticized the service for excessive delay, lack of a loaner car, and paint overspray that required multiple return visits to correct.
Google rating: 5.0 out of 5 from 136 reviews (99% five-star).
Reviews on this page: 136 Google reviews (122 with written comments, 20 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 27, 2026.
Service: Auto Repair Shop serving Bay City, Michigan.
Data from Google, last updated October 28, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bernelis GarageAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bernelis Garage: 96/100 on this factor. Category median: 87.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bernelis Garage: 96/100 on this factor. Category median: 83.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bernelis Garage: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bernelis Garage: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bernelis Garage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 59.–
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Bar = this company · dark tick = category median.
Star ratings
136 Google reviews we collected
5.0of 5
5 stars13499%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 122 written reviews
97%praise
Praise23997%
Complaints73%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2382%
Reasonable518%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5623%
Would recommend4920%
Speed & response4217%
Staff & attitude4117%
Price & value2611%
Communication198%
Honesty & trust135%
What customers talk about
We read 122 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…f my 2025 gmc sierra they got it in and out within my lunch hour they did a great job and didn’t charge me thank you so much for getting the truck don…”
“Passenger side front bumper was damaged, had broken headlight, small hole in the front end and 2 dings on the passenger side.”
“⭐⭐⭐⭐⭐ 10/10 I came in with a minor problem that no one else really wanted to look at.”
“I wouldn’t recommend them.”
“Very knowledgeable quick great quality and reasonably priced”
“After a slow start due to what I was told were staffing issues, Heather called and explained everything and they were very accomodating afterward offe…”
“From the amazing family atmosphere, the kind workers in every part of the shop, to final product; Bernelis Garage took care of us start to finish.”
“Went in for a minor repair and the estimate I got was very fair.”
“Mike, Justin, and the entire team were incredibly supportive, knowledgeable, and easy to work with throughout the process.”
“Bernelis truly stands out as a professional and welcoming business, with a team of genuinely positive and helpful people.”
People customers mention
Heather4 reviews
Jason3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bernelis Garage for 3 kinds of job. Pick one to see what they paid and said.
CCourtney11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Bernelis Garage Collision & Auto Body Repair did a phenomenal job on matching the paint to my new bumper, as well as installing said bumper on my car. Will be doing business with BG forever and always moving forward.
JJeydin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Went in for a minor repair and the estimate I got was very fair. The customer service was excellent, the repair was fast, and my car works perfectly. Wouldn’t go anywhere else
CCody9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I went in for an estimate for some light scuff marks. They came out to look at it and took care of it on the spot. They didn't charge me anything and it looks good as new. They are very honest people! I will definitely return if I ever need to again!
Great price
BBrandon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
So I had an appointment 8/10/2026 at lunch time for a scratch that went down the side of my 2025 gmc sierra they got it in and out within my lunch hour they did a great job and didn’t charge me thank you so much for getting the truck done so quick I was freaking out about the scratch since it happened
Great priceService not listed
JJane1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Bernelis Garage did a great job fixing my daughter’s car. They went above and beyond to figure out a solution that others could not find.
KKristina9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
This garage is awesome! Friendly staff and fast service. I had the unfortunate event of backing into a pole and they were able to work directly with my insurance company to get a new hatch put on in a few days! They even gave me a courtesy vehicle to use in the meantime which was greatly appreciated!
Bernelis Garage Collision & Auto Body Repair did a phenomenal job on matching the paint to my new bumper, as well as installing said bumper on my car. Will be doing business with BG forever and always moving forward.
Response from the owner · 23 hours ago
So glad to see our customers happy!! Thank you for your business and the review!
M
Michael BernelisLocal Guide · 67 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Went in for a minor repair and the estimate I got was very fair. The customer service was excellent, the repair was fast, and my car works perfectly. Wouldn’t go anywhere else
Response from the owner · 3 weeks ago
We are glad we could help! Thanks for your business and the review!!
T
Tyler Rytlewski2 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
I went in for an estimate for some light scuff marks. They came out to look at it and took care of it on the spot. They didn't charge me anything and it looks good as new. They are very honest people! I will definitely return if I ever need to again!
Price assessment: Great price
Response from the owner · 23 hours ago
Glad we could help!! Thank you for the review!!
J
JEFF STEWART5 reviewsiTotal number of Google reviews JEFF has written across all businesses on Google Maps, not just this one.
So I had an appointment 8/10/2026 at lunch time for a scratch that went down the side of my 2025 gmc sierra they got it in and out within my lunch hour they did a great job and didn’t charge me thank you so much for getting the truck done so quick I was freaking out about the scratch since it happened
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 months ago
So glad we could help you out! Thank you for your business and the review!! We appreciate it!
J
Jane Rechsteiner1 reviewiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
This garage is awesome! Friendly staff and fast service. I had the unfortunate event of backing into a pole and they were able to work directly with my insurance company to get a new hatch put on in a few days! They even gave me a courtesy vehicle to use in the meantime which was greatly appreciated!
Response from the owner · 4 months ago
We were happy to help!! Thank you for your business and the review! We appreciate you!
P
Pete Danielski3 reviewsiTotal number of Google reviews Pete has written across all businesses on Google Maps, not just this one.
Bernelis Garage will be our forever Body Shop from here on out. From the amazing family atmosphere, the kind workers in every part of the shop, to final product; Bernelis Garage took care of us start to finish. They handled all the insurance stuff and handed back to us a showroom ready car. Thank you so much for your amazing service.
Price assessment: Great price
Services: Painting
Response from the owner · 4 months ago
Thank you Pete for your business and the review! We are glad that you were happy with the service!
