Analyzing 10,202,15510.2M ReviewsFor 28,87728.9K Experts

Experts Reviews · Company report
Bernhard Auto Works logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Bernhard Auto Works

Columbia, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 119 tire repair shops · 4.8★ from 550 Google reviews

📞 Call (618) 281-6900Request a call backWebsite ↗

Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bernhard Auto Works is better than 87% of tire repair shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bernhard Auto Works is better than 78% of tire repair shops.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bernhard Auto Works is better than 96% of tire repair shops.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bernhard Auto Works is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bernhard Auto Works is better than 100% of tire repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bernhard Auto Works is better than 100% of tire repair shops.A
100

Reviews for your job

Customers hired Bernhard Auto Works for 8 kinds of job.

Bernhard Auto Works for auto water leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto water leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Auto water leak repair”

Rich4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Stands behind their work professional and courteous.

Reasonable priceAuto water leak repair
Greg1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Bernhard Auto Works was a pleasure to work with, I called 15-20 shops to find a one stop shop. They were able to handle every issue from electrical problems, failing suspension, replacing torn weather stripping, tires, ball joints, tie rods, and a fresh oil change. Not to mention were able to get my steering wheel…

Great priceElectrical repairTiresSteering & suspension repair
Wes4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

As soon as you walk in the door they make you feel like family. They explain everything they are going to do to your vehicle. They are very professional and courteous! I highly recommend them!

Auto water leak repairElectricalAuto battery maintenance
Stephanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Thank you for fixing the ‘06 Malibu's issues and it’s up and running again. I appreciate you guys and the service you perform on the vehicle. I also appreciate the ride to and from when needed. Thanks again you guys are the best.

Auto water leak repairGeneral repairs & maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 58%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Oil change95—
Tires94—
Wheel alignment46—
Auto engine diagnostic34—
Steering & suspension repair26—
Brake service & repair23—
General repairs & maintenance22—
Brakes19—

Compare with

Bob Brockland Buick GMC logoBob Brockland Buick GMCExperts Score 78Columbia · 4.67★T & M Automotive logoT & M AutomotiveExperts Score 75Columbia · 4.79★Nu Deal Oil Co. logoNu Deal Oil Co.Experts Score 72Columbia · 4.71★