Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts
Google reviewers rate Bernhard Auto Works 4.8 out of 5 based on 550 reviews, with the owner responding to all feedback. Positive comments highlight punctuality, transparent pricing, and clear communication regarding repairs like tires, brakes, and engine work. However, low-star reviews cite specific concerns about overcharging, diagnostic fees for unresolved issues, and mechanical errors such as oil leaks or tire damage.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
550 Google reviews we collected
Phrases our text analysis found in 391 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 391 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The guy who checks you in is so incredibly nice and everyone is so helpful.”
“They really took the time to thoroughly look over my vehicle.”
“Sloppy oil changes - had oil leaking from the cross member off my f150 for a week after the last oil change.”
“They’re always quick to get us in, and they go above and beyond to make sure I have a way to get home if they need to keep my car longer than expected.”
“I have complete trust in this team because they’ve never let me down.”
“Always fair and transparent with pricing and service time.”
“Prepare to be overcharged.”
“Would absolutely recommend to anyone needing auto maintenance or repairs!”
“So if you want more than you need for your car issues and like paying for that then I would recommend going to Bernhard AutoWorks.”
“Shout out to Doug for taking the time to explain everything to me!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Bernhard Auto Works for 8 kinds of job. Pick one to see what they paid and said.
Excellent car care experience. Excellent work and great people. This is our goto place for any car repairs.. This place is awesome.
The team at Bernhard works incredibly hard to diagnose and fix whatever is wrong with our vehicles. They’re always quick to get us in, and they go above and beyond to make sure I have a way to get home if they need to keep my car longer than expected. I have complete trust in this team because they’ve never let me…
Everyone was great! They really took the time to thoroughly look over my vehicle. Shout out to Doug for taking the time to explain everything to me! Highly recommended Bernhard Auto Works!
Came in with a blown out tire from I-255 pot hole on my BMW, and they had me squared away the next morning. Doug is a great guy along with his other colleagues. Would go here again if I ever needed something.
The guy who checks you in is so incredibly nice and everyone is so helpful. They make everything easy-whether you’re getting new tires or repairs. Very trustworthy
Always accommodating, had a emergency got me in got me going Great people to do business they are always appreciative of you and supporting a independent business
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 95 | — |
| Tires | 94 | — |
| Wheel alignment | 46 | — |
| Auto engine diagnostic | 34 | — |
| Steering & suspension repair | 26 | — |
| Brake service & repair | 23 | — |
| General repairs & maintenance | 22 | — |
| Brakes | 19 | — |
4.8 ★★★★★ 550 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent car care experience. Excellent work and great people. This is our goto place for any car repairs.. This place is awesome.
Steve, thank you for leaving us a positive review!
Customer oriented. Schedule friendly and fast service.
Thank you, April, for your five-star review of Bernhard Auto Works! Our team is committed to providing customer-oriented service that is both schedule-friendly and fast. We appreciate your feedback and look forward to serving you again in the future. -Dave
New tires and rebuilt my front end. Great service!!!
Thank you for the fantastic review, Jeff! We're thrilled to hear that you had a great experience at Bernhard Auto Works. It's our priority to provide top-notch service for all your auto needs. Don't hesitate to reach out if you need anything in the future. Drive safe! -Dave
The team at Bernhard works incredibly hard to diagnose and fix whatever is wrong with our vehicles. They’re always quick to get us in, and they go above and beyond to make sure I have a way to get home if they need to keep my car longer than expected. I have complete trust in this team because they’ve never let me down. Their hard work, honesty, and commitment to their customers truly stand out. I highly recommend Bernhard!
Thank you for trusting us to maintain your Sierra, Honda and Hyundai!
Everyone was great! They really took the time to thoroughly look over my vehicle. Shout out to Doug for taking the time to explain everything to me! Highly recommended Bernhard Auto Works!
Thank you for the awesome review, Kaitlyn! We work hard to provide exceptional service and are thrilled that you had a great experience with us. We will definitely pass along your kind words to Doug. We appreciate your recommendation and look forward to serving you again in the future!-Dave
Came in with a blown out tire from I-255 pot hole on my BMW, and they had me squared away the next morning. Doug is a great guy along with his other colleagues. Would go here again if I ever needed something.
Thank you for choosing us to take care of your BMW, Zachary! We're glad the service was top-notch and you felt well taken care of. We'll make sure to pass the compliments along to Doug and the rest of our team. If you ever need anything in the future, don't hesitate to reach out!-Dave
The guy who checks you in is so incredibly nice and everyone is so helpful. They make everything easy-whether you’re getting new tires or repairs. Very trustworthy
Thank you for your glowing review, Lois! We're thrilled to hear that you had such a positive experience with us. Providing exceptional customer service is our top priority, and we're glad that our team went above and beyond to make your visit pleasant. We appreciate your kind words, and we look forward to serving you again in the future. -Dave
Great as always.
Thanks so much, Keith!
Very detailed & low pressure.
Thank you, Spenser! Glad you appreciated our detailed approach and low‑pressure style. We're always here if you need anything with your vehicle.
Always accommodating, had a emergency got me in got me going Great people to do business they are always appreciative of you and supporting a independent business
Thank you for your continued trust in our shop to service your vehicles!
Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts
