How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREBernhard Auto Works
Columbia, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 39 tire repair shops · 4.8★ from 550 Google reviews
Report card
Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Bernhard Auto Works for 8 kinds of job.
Bernhard Auto Works for oil change
Clear ✕All 95 Google reviews tagged “Oil change” · showing 80
Excellent car care experience. Excellent work and great people. This is our goto place for any car repairs.. This place is awesome.
Customer oriented. Schedule friendly and fast service.
Great as always.
Very detailed & low pressure.
I always receive excellent service at Bernard’s … I do not go anywhere else for car service
Took by 10 year Tundra in for an oil change and tire rotation. Everything went GREAT and they fixed a puncture in one of my tires. Also had front blinker issues which the cleaned the corrosion from the terminals and got them working fine again. Upon checking out they reminded me that I had awards built up which…
The crew at Bernhard is excellent! I go there for everything from oil changes to having the suspension in my front end fixed. The guys are always in a good mood, provide great service, and genuinely listen to my issues. I would recommend them to anyone looking for a great local automotive service!
We had an excellent experience with this car service from start to finish. The team was highly professional, knowledgeable, and accommodating to our needs. They took the time to clearly explain the process and ensured everything was handled efficiently. The service was completed in a timely manner without…
I recently purchased a used 2015 VW Beetle, which unfortunately had significant engine issues. After researching local garages, I chose Bernhard Auto Works due to their excellent reviews. From my very first call with Clint, I had a positive experience. He thoroughly explained their evaluation process and provided an…
They took the utmost care in protecting my classic car while it was on their property.
Outstanding Service at Bernhard Auto Works! I’ve had nothing but great experiences with Bernhard Auto Works. Their customer service is top‑notch—everyone is friendly, honest, and genuinely focused on helping you understand what’s going on with your vehicle. A special shoutout to Clint, who always goes above and…
Just used Bernhardt’s for the first time. Great service,. Very thorough and professional. Will use them again.
Friendly, knowledgable, professional
Very friendly staff, excellent service!
Bernhard Auto Works was a pleasure to work with, I called 15-20 shops to find a one stop shop. They were able to handle every issue from electrical problems, failing suspension, replacing torn weather stripping, tires, ball joints, tie rods, and a fresh oil change. Not to mention were able to get my steering wheel…
As soon as you walk in the door they make you feel like family. They explain everything they are going to do to your vehicle. They are very professional and courteous! I highly recommend them!
My adult children and I all trust our vehicle repairs with Bernards Auto. It is wonderful to have a group of mechanics that you trust to keep your vehicles running well. Bernard has helped us with so many automotive situations. The office is clean and welcoming. All of the staff and owners are extremely professional…
Always given me great service on both of my vehicles. Kept me informed on the progress and recommended repairs if needed. Loaner vehicle provided if work couldnt be completed in a day. Quality people who care and provide excellent service.
When i went to write a review of my experience with Bernhard AutocWorks last week, i realized that i wrote the following review a few years ago but didn't hit the final post button. So here goes! I could not be more please with the professionalism and courtesy shown to me from the owner and staff at Bernhard Auto…
I absolutely love the business, Mr Clint always keeps me updated as well as Neil. Literally the beat, took my car in Wednesday night and it was out on Friday. They kept me in touch every step of the way. Love them.
Bernard Auto is my go to place for all my vehicles. I trust Bernhard auto with all of my vehicles. They are competent, thorough, honest, and very pleasant. They never say you need things you don't (like dealerships tend to do) and they work with you if there is a lot to be done by narrowing list to must be done, to can wait until later.
01/01/24- I wouldn't trust my car to anyone else, and I don't. 2/22/21- Add electrical repair to this list. Issues with Smart Junction Box, they found it, fixed it and got me back on the road in no time. 9/30/20: There's nothing these guys can't fix! 2015 Hyundai Veloster, Clint helped me with new wheels and tires,…
Great group if guys that are well educated, caring and professional. If you want a place that will fix the issue correctly on the 1st visit, this is your place.
We have been going to Bernhard for the past few years. They are thorough, honest, and do quality work. Highly recommended
Clint was very professional and friendly. He explained everything that was going to happen and how long it would take. I recommend Bernhard.
Dave's team has been a real help for all the cars we own and their service is perfect as always. Thank you team Bernhard!
Got the work done on time, have not had to take the car back because of some other problem. Even offered to keep the car inside overnight when they ran into a problem and the supplier sent the incorrect parts. I'd take my car back again.
Very helpful and courteous
Bernard Autoworks have been servicing my vehicles for several years. I can count on their prompt timely service or assistance with problems, needing wiper blade replacement due to a sudden icing sleet or a quick check on tire pressure when a sensor alerts. I recommend them highly, they have a work friend named Zeus⚡️
Good experience
This is a testimony of praise as I tell you this short story: At a time when my finances were challenged due to taxes and other concerns, my car rear started making a grinding noise. I knew it was the brakes and would be costly to fix. I prayed to the Lord to help me during this time of need. I dreaded the call…
Excellent service, the guys at the front counter were on the ball.
Overall great service
Bernhard Auto Works does a great job of explaining all of the work that they are doing to your vehicle. They also document all common wear parts each visit so you can see the degradation over time and know when it is time for replacement. They are very honest and detailed in what needs to be completed at each visit.…
I bought tires here and could tell the difference on the road immediately. The price is competitive and the service is great! I will definitely be back for oil changes and repairs when needed. Thanks, Dave and Staff!
Bernhard really took care of our needs. Though it took a while waiting on parts they were always in contact and really professional about it
Been a great business to work with. They are always knowledgeable and helpful.
Great guys fare honest and quick
I was very impressed. Thank you 😊
Good customer service
Bernhard Auto was able to fit my vehicle in, even with schedule changes, and communicated to get the job done.
Worked me in when there really wasn't any room in their schedule. Was very thorough in their diagnostic report for future repairs. I appreciate the thoroughness and excellent customer service!
Always trust Bernhard, they have serviced several of my vehicles over the years. Always polite, helpful, and address any concerns I may have with my cars/SUVs.
Great friendly service. Great communication.
Have used them before, and as always their work was great, and the entire experience was friendly and professional
I’ve been using Bernhardt for about 2years and as a female I trust them and feel like they aren’t taking advantage of me due to me being female I’ve check their quotes against other places and they are comparable with what’s in my area. These guys are friendly and professional highly recommend them to anyone
My 2008 Chevy Trailblazer with nearly 300k miles on it had a check engine light on and had begun to struggle when accelerating. Also, gas mileage had dropped significantly. The team at Bernhard was friendly and professional in every way. As the repair included lead time for parts they ordered, they also provided me…
I love this place! They keep my cars and our safety in mind when they work on my cars!! They are great!!
I’m not sure of the value but I’m willing to try a local business who was ready to help in a repair, however initially my appointment was made for the wrong date and I had to readjust my schedule. Friendly service and professional.
Very pleased with everything! Great Service And Very Nice people. Thank You 👍🏽😃
Great service!
Professional, thorough, and trust worthy service.
I heard about this place from one of their employees so when I wanted to have some things checked out I decided to give it a try and I couldn’t be happier. Clint kept me informed on what what was going on and was straight forward with the cost of everything. He even took the extra step and found me some aftermarket…
Bernhard’s came highly recommended when I was talking about needing an oil change on my car. I decided to make an appointment and I wasn’t disappointed in my service. Not only was my initial phone conversation with Ken very informative and professional, the day of, I met him and his co-worker Clint, and I was given…
I have been taking my car here for the past few years. They always take their time to explain in detail what needs to be done. As someone who knows nothing about cars, I have to trust that they know what needs to be done & not price gauge me for every little penny, and I can honestly say that I trust each & every one of their employees!
This is my go to choice for my vehicle. I trust them to be honest with me
Took my 2014 Ford Transit Connect in for routine maintenance, Oil Change and Tire Rotation. Great as always. I own a 2013 Kia Soul that until this point was serviced at the dealership. Had a problem with the door locks and had the dealer run a diagnostic test. Was told I needed a drivers side Central Lock Switch.…
Very thorough and attentive to detail! Even offered me a loaner car so I was not left without transportation. Completed work quickly so I could get on with my day. Very thorough in work and communication
I had step rails and a new bed cover put on. I also ordered nice expensive floor mats. The service team did a good job on the work and got it done before a trip i had scheduled so I could use my new bed cover. The owner here is great as well. He called me to help walk through an order issue with the mats I…
I drive all the way from St Peters to get my vehicles serviced by these guys. Hard to find a mechanic that you Know is going to do the job right and while they’re at it make sure everything else is right without trying to sell you garbage you don’t need. I actually changed my roadside assistance to 100 miles just…
Bernhard Auto Works has been prompt and respectful during every encounter. I especially appreciate the digital inspection reports as well as the details given when I ask at just the right level (not over or under explaining)!
Bernhard Auto Works has always done a phenomenal job and gone above and beyond every time I've had them service my car. They are my go to provider for all things auto service related.
We are always very pleased with the quality of work and the customer service! Can count on honesty!
I have never been disappointed in the autowork or exceptional customer service at my Firestone. I recommend you to everyone.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 95 | — |
| Tires | 94 | — |
| Wheel alignment | 46 | — |
| Auto engine diagnostic | 34 | — |
| Steering & suspension repair | 26 | — |
| Brake service & repair | 23 | — |
| General repairs & maintenance | 22 | — |
| Brakes | 19 | — |
