How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREBernhard Auto Works
Columbia, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 39 tire repair shops · 4.8★ from 550 Google reviews
Report card
Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Bernhard Auto Works for 8 kinds of job.
Bernhard Auto Works for tires
Clear ✕All 95 Google reviews tagged “Tires” · showing 80
The guy who checks you in is so incredibly nice and everyone is so helpful. They make everything easy-whether you’re getting new tires or repairs. Very trustworthy
They did my tires, rims. Balance. I even dropped my truck off and they took me to work there in town. Above and beyond and everyone very friendly and helpful. Will give my business to them anytime!
Great honest service!
Finally!! I found a professional auto repair shop that is trustworthy and very knowledgeable, reliable personnel who explained everything upfront and in my emergency they were kind enough to change my flat tire and get me back on the road I’m very impressed with these guys and I will become a long term customer going forward
Fixed my zero turn mower’s bad tire so fast!! Don’t waste time watching YouTube on how to change your own tire….just use that time driving to Bernhard Auto!
The crew at Bernhard is excellent! I go there for everything from oil changes to having the suspension in my front end fixed. The guys are always in a good mood, provide great service, and genuinely listen to my issues. I would recommend them to anyone looking for a great local automotive service!
We had an excellent experience with this car service from start to finish. The team was highly professional, knowledgeable, and accommodating to our needs. They took the time to clearly explain the process and ensured everything was handled efficiently. The service was completed in a timely manner without…
Last minute flat. Needed to get to work. Clint and the team at Bernhard auto hit one out of the park!
They took the utmost care in protecting my classic car while it was on their property.
Awesome experience and will definitely come back for more service! Keep up the good work guys!
Outstanding Service at Bernhard Auto Works! I’ve had nothing but great experiences with Bernhard Auto Works. Their customer service is top‑notch—everyone is friendly, honest, and genuinely focused on helping you understand what’s going on with your vehicle. A special shoutout to Clint, who always goes above and…
The staff are very helpful and gave me good advice. I appreciated their honesty.
Excellent service, always kept informed of how the service is progressing.
Friendly, knowledgable, professional
Employees were polite and provided me with a report on potential future issues.
Job well done and great customer service as always!
Great service!
As always great friendly service
Always excellent and consistent service provided by both the front desk and the garage. We are long term customers and will always go to Columbia Firestone first before going anywhere else for service to our cars.
Once again the Bernhard Auto Works Team has totally, bent over backwards, to provide what they promised in follow up service to the customer. Thanks Client and Team…
Bernhard Auto Works was a pleasure to work with, I called 15-20 shops to find a one stop shop. They were able to handle every issue from electrical problems, failing suspension, replacing torn weather stripping, tires, ball joints, tie rods, and a fresh oil change. Not to mention were able to get my steering wheel…
My adult children and I all trust our vehicle repairs with Bernards Auto. It is wonderful to have a group of mechanics that you trust to keep your vehicles running well. Bernard has helped us with so many automotive situations. The office is clean and welcoming. All of the staff and owners are extremely professional…
When i went to write a review of my experience with Bernhard AutocWorks last week, i realized that i wrote the following review a few years ago but didn't hit the final post button. So here goes! I could not be more please with the professionalism and courtesy shown to me from the owner and staff at Bernhard Auto…
High quality professional shop. They have repaired several of my company vehicles and it’s a great experience every time!
Always a pleasure to do business with Bernhard. They are very helpful and detailed oriented. Highly recommend!
I absolutely love the business, Mr Clint always keeps me updated as well as Neil. Literally the beat, took my car in Wednesday night and it was out on Friday. They kept me in touch every step of the way. Love them.
01/01/24- I wouldn't trust my car to anyone else, and I don't. 2/22/21- Add electrical repair to this list. Issues with Smart Junction Box, they found it, fixed it and got me back on the road in no time. 9/30/20: There's nothing these guys can't fix! 2015 Hyundai Veloster, Clint helped me with new wheels and tires,…
Finding a mechanic you can trust is a difficult task these days. My experience with Bernhard a few years ago has solidified my trust in them to do what is right. Forget the excellent quality of work and customer service. Those are just add ons! Trust is my number one reason for taking all my vehicles to Bernhard.
Great service--nice guys. Had a wheel refurbished to remove some curb rash and four new tires installed. Accomplished on time and with quality work. I'll be a repeat customer. Returned for new tire installation. Not disappointed. They were quick, reliable, affordable, courteous and professional!
Wonderful! great staff. Highly recommend.
All excellent. Superb. Outstanding.
Great group if guys that are well educated, caring and professional. If you want a place that will fix the issue correctly on the 1st visit, this is your place.
We have been going to Bernhard for the past few years. They are thorough, honest, and do quality work. Highly recommended
They did a great job! My new tires are wonderful and it really made a huge difference for my truck. Everyone is very friendly and helpful.
From a tractor tire to my SUV tires , I appreciate you keeping me moving!
Bernard Autoworks have been servicing my vehicles for several years. I can count on their prompt timely service or assistance with problems, needing wiper blade replacement due to a sudden icing sleet or a quick check on tire pressure when a sensor alerts. I recommend them highly, they have a work friend named Zeus⚡️
Excellent service and friendly customer service! Thank you.
Clint did a great job working us in and provided details regarding our questions. Would definitely recommend.
Everyone was polite and helpful. The job was completed quickly and with great results!
ALWAYS, great service!
Solid work. Solid people. Very professional and upfront about work that needs to be completed and issues that should be addressed.
Awesome to work with. They even gave me a ride home since I left the car with them all day. They gave me several choices and helped me look for the best deal on tires for my car.
Great experience all around!
Great service and products. Go above and beyond. Highly recommend.
Excellent service, the guys at the front counter were on the ball.
Overall great service
Been a great business to work with. They are always knowledgeable and helpful.
Great guys fare honest and quick
Worked me in when there really wasn't any room in their schedule. Was very thorough in their diagnostic report for future repairs. I appreciate the thoroughness and excellent customer service!
Had a great experience here. Final cost was spot on with what was quoted. Staff was friendly and professional. They will continue to get my business.
Once again CJ does not disappoint, had my car back with the leaking tire repaired in less than 2 hours
Thank you for the ⭐️⭐️⭐️⭐️⭐️ Service. Highly recommend.
Great friendly service. Great communication.
They were very friendly. Even gave me a sleeve of golf balls. And let me use. Their loaner car and I was able to make. My tee time. Great experience.
Great experience!! Fast service in a moments need for tire repair! Appreciate staying over to repair our tire!!!! Thanks!!!!!
I’ve been using Bernhardt for about 2years and as a female I trust them and feel like they aren’t taking advantage of me due to me being female I’ve check their quotes against other places and they are comparable with what’s in my area. These guys are friendly and professional highly recommend them to anyone
My husband uses this shop for his projects and always speaks highly of it and Clint. This morning I had a flat tire close to the shop and drove it over there. They immediately came out, saw it had a huge rip on the inside and had my spare on for no charge. I thought I’d lose my entire morning and I think in all it set me back 10 minutes.
The service was great , I also received a phone call from Dave telling the SUV was in great shape, which was appreciated greatly, he did not try to Nickel and dime like some other shops.My truck was ready when they said it would .He gets a 5 star rating from me..
Very professional, work was done in timely manner. Affordable They stand by their work.
I love this place! They keep my cars and our safety in mind when they work on my cars!! They are great!!
Purchased (4) new tires and had them installed. All went as expected until I drove to work the next morning. The TPMS warning light came on l pulled over to have look and see if a tire was going flat. I was glad to see there was no flat. I called Bernhard later that morning to explain what had happened. They said…
Very pleased with everything! Great Service And Very Nice people. Thank You 👍🏽😃
Great service!
This is my go to choice for my vehicle. I trust them to be honest with me
Outstanding service from great people. Always up front and trustworthy. Highly recommend. #shoplocal
I popped a tire and bent a rim on the way to work, and I needed a repair done well and quickly. A fast search online showed that these folks were the best rated in the area. Now I understand why. The customer service was impeccable from the first phone call. Clint and Dave took great care of my needs and my car.…
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 95 | — |
| Tires | 94 | — |
| Wheel alignment | 46 | — |
| Auto engine diagnostic | 34 | — |
| Steering & suspension repair | 26 | — |
| Brake service & repair | 23 | — |
| General repairs & maintenance | 22 | — |
| Brakes | 19 | — |
