Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers report a 4.9/5 rating from 8,972 reviews, with the owner responding to 92% of feedback. Customers frequently praise the company for punctual, thorough, and professional pest control services, noting that technicians are knowledgeable, courteous, and communicate clearly about treatments and pricing. Many describe successful eradication of insects like ants and roaches, along with friendly customer service interactions. However, recurring criticisms in low-star reviews involve missed appointments without prior notification, billing errors after service cancellation, and occasional failures to perform scheduled work.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Bar = this company · dark tick = category median.
8,972 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
Price verdicts customers left with their Google review
Middle half of what 1066 customers paid ($53–$161) · gold mark = category median.
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“knowledgeable, thorough, and answered every question I asked.”
“Their communication is beyond unprofessional and honestly feels dishonest.”
“Barrett pest control has been consistent and thorough.”
“Inspection & service was not thorough or applicable to the problem, had to solve it independently”
“Always friendly, always prompt and always accommodating.”
“Called and they presumed to transfer me to a cancellation department that they never called back on as they said.”
“He explained how the problem with these pests begins and the different stages.”
“Because of THEIR poor communication and false claims, I had to keep rearranging my schedule and eventually set the appointment on a day I had to work,…”
“I would recommend this agency if you have any insect issue, inside or outside.”
“I did not receive any services and wouldn't recommend using them if you're already under stress trying to coordinate multiple parties.”
“Great service friendly affordable and always professional!”
“Overpriced for the service.”
“Trevor is an honest person that did a thorough inspection following a quote we had received from Orkin.”
“Barrett Pest Control is a scam operation run by people who have zero integrity.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Berrett Home Services for 8 kinds of job. Pick one to see what they paid and said.
Nicholas was professional, thorough and friendly. First visit. When contacting the company for information the communication was outstanding. Signed up for their services right away!
Great customer service. Answered all of my questions. Nathan was patient and considerate of scheduling.
My roaches are still meeting me at the door and i had to purchase ant traps. I NEED THEM DEAD!!!
As always prompt, thorough, and excellent service. And we’ve always had such a courteous technician.
Barrett pest control has been consistent and thorough. The only bugs that ever show up are dead! Last year when I had an ant infestation in my master bathroom, they came out repeatedly to and systematically eradicated them. Thank you for the constant and consistent work of keeping my home bug free!
We had very good communication and service for our needs at home. I would recommend this agency if you have any insect issue, inside or outside.
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 618 | $56–$128 |
| Home inspection | 543 | $63–$156 |
| Bug & insect extermination | 503 | $58–$128 |
| Hornet & wasp extermination | 485 | $93–$282 |
| Ant extermination | 358 | $83–$246 |
| Rodent extermination | 329 | $103–$371 |
| Cockroach extermination | 270 | $81–$246 |
| Spider extermination | 232 | $67–$159 |
4.9 ★★★★★ 8,972 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I love this company.
Hi, Zahra. We appreciate the kind words and are glad we could provide you with a positive experience!
Mr. John W. came to inspect our home. He is a very professional man. He was very knowledgeable about pests . He explained how the problem with these pests begins and the different stages. The amount he charged was very reasonable. Trey was just as professional when he came to spray our home with Aprehend. He was very courteous and explained what he was going to do and what to expect. We highly recommend this company.
Hi, Sarah. We are thrilled to learn that you had a positive experience with us!
Thank you. Always professional and efficient! Much appreciated.
Hi, James. Thank you so much for leaving us a review. We hope to continue to earn your trust.
Great job always reliable
Hi, Dr420. Thanks for taking the time to share your positive experience. We truly appreciate it!
Did a great job. Dey professional
Thank you so much for your kind words, Benjamin. We're thrilled you had a great experience!
Didn’t show up for my set appointment after I cleared my day. No call or text, would not recommend.
Rylan was a very pleasant young man. knowledgeable, thorough, and answered every question I asked. He’s a very patient young man and I will request him if possible on each visit. Appears this company is the real deal, and I hope to continue service with this company for yrs to come, as I have fired a few.
Hi, Terri. We appreciate the kind words and are glad we could provide you with a positive experience!
Prompt courteous and affordable.
Hi, Carol. We appreciate the kind words and are glad we could provide you with a positive experience!
Have used Barrett for over 10 plus years. Great response and people. I have the mosquito treatment added these past few years. Love it.
Hi, Kelly. We’re so happy to hear you enjoyed everything. Thanks for sharing your experience!
Nicholas was professional, thorough and friendly. First visit. When contacting the company for information the communication was outstanding. Signed up for their services right away!
Hi, Judy. We’re so happy to hear you enjoyed everything. Thanks for sharing your experience!
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
