Analyzing 8,659,7728.7M ReviewsFor 24,72424.7K Experts
Google reviewers rate Berrett Pest Control 4.9 out of 5 based on 2904 reviews, with the owner responding to 98% of feedback. Customers frequently praise the company for rapid communication, friendly and professional technicians, and flexible scheduling for ant, wasp, and rodent removal. However, some lower-rated reviews describe instances where treatments failed to resolve specific pest issues, along with complaints regarding last-minute cancellations, billing errors, and difficulty obtaining clear appointment timeframes.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
Bar = this company · dark tick = category median.
2,904 Google reviews we collected
Phrases our text analysis found in 1,872 written reviews
Price verdicts customers left with their Google review
Middle half of what 49 customers paid ($48–$156) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,872 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Berrett Pest technicians are always friendly and professional.”
“Its almost 4 pm and this is so unprofessional from this company, I explained how serious this problem is and still no call back from a manager”
“Their team came out the same day and was very kind, professional, and thorough.”
“…text from the technician that he would be there last week at 10:00 a no show but did show up at 4:00 pm.…”
“He seemed very thorough and was very kind and informative.”
“He also informed us there were no rats caught in our attic, so we started scrambling to figure out what else could be causing the awful smell.”
“I highly recommend Berrett Pest Control in Flower Mound!”
“I will never, ever use this company again and would recommend going to any other company.”
“Barrett has great communication and rapid responses to any of my text or messages!”
“From the very beginning, they’ve been over promising and under delivering and then add on the LACK of communication.”
“They did an excellent job of describing their services and were willing to come the same day to rid our property of pests all at a reasonable price.”
“Turns out I was overcharged 230$.”
“I highly recommend Barrett Pest Control if you’re looking for a professional, reliable, and hassle-free pest control company!”
“Essentially, I feel I've been the victim of elder fraud, and want to warn potential victims to stay far, far away from this sleazebag operation.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Berrett Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Berrett Pest technicians are always friendly and professional. They help keep our yard free of ants, bugs, rats/mice, and our home free of pests like earwigs, spiders, etc. I would recommend this company!
Sonia is great. She has helped me multiple times with scheduling our HVAC and plumbing appointments. Very friendly and understanding.
We love Berrett! They are so helpful and do a great job every time. The customer service is top tier! Would highly recommend.
I received a text message that a technician would be at my house before 11 for my service. I noticed from the text message that he was being sent to the wrong address. I called and was assured by Carlos that the technician was in fact in route to my house, even though the text message I received gave a different…
Initial treatment took care of my issue with the ants. Anderson, Jaiden, and Arturo have all been amazing at communicating with me, easing my anxieties, and retreating at last minute. I got the unlimited monthly plan because I hate pests. Twelve days after my first treatment, I saw a couple earwigs and called last…
As always, I’ve had nothing but positive experiences with Berrett’s Home Services. Today was no different. The receptionist was very kind, helpful and very patient. I appreciate that in a business.
| Job | Reviews | Category typical |
|---|---|---|
| Bug & insect extermination | 177 | $61–$141 |
| General pest inspection | 157 | $61–$133 |
| Hornet & wasp extermination | 134 | $96–$282 |
| Cockroach extermination | 99 | $81–$282 |
| Home inspection | 98 | $61–$168 |
| Rodent extermination | 76 | $86–$323 |
| Ant extermination | 76 | $81–$246 |
| Spider extermination | 71 | $83–$173 |
4.9 ★★★★★ 2,904 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Treatment performed on 10/5 to control wasp problem associated with backyard shed. Unfortunately treatment provided only minor relief (1024).
Barrett has great communication and rapid responses to any of my text or messages!
Berrett Pest technicians are always friendly and professional. They help keep our yard free of ants, bugs, rats/mice, and our home free of pests like earwigs, spiders, etc. I would recommend this company!
Hi, Donna. We appreciate the kind words and are glad we could provide you with a positive experience!
Terrible customer service. Doesn’t try to explain service or give you any type of help understanding the situation. Just wants to sell service
I am sorry you were unhappy with your service. Please call, text, or email us so we can locate your account so we can best assist you.
I highly recommend Berrett Pest Control in Flower Mound! Their team came out the same day and was very kind, professional, and thorough. They took the time to gather all the necessary information so they knew exactly where to look for bugs and even went the extra mile to remove a dirt dauber nest. Overall, I’m very happy with their service. They were responsive, helpful, and made sure the job was done right. I would definitely use Berrett Pest Control again and highly recommend them to anyone needing pest control services!
Thank you for the 5 star review! We are thrilled to hear it is going well. Please let us know if you need anything!
We love berrett! Always helpful always willing to go the extra mile.
Hi, Carie. Thank you so much for leaving us a review. We hope to continue to earn your trust.
We've used them for years. Not super happy with them not being able to tell me a time frame for our appointment though. This is new
Hi, Penny. We are thrilled to learn that you had a positive experience with us!
Only performing routine items lacks interest in solving issues
I am sorry you were unhappy with your service. Please call, text, or email us so we can locate your account so we can best assist you.
Great customer service support.
Thank you for the 5 star review! We are thrilled to hear it is going well. Please let us know if you need anything!
Sonia is great. She has helped me multiple times with scheduling our HVAC and plumbing appointments. Very friendly and understanding.
Hi, L. We appreciate the kind words and are glad we could provide you with a positive experience!
Analyzing 8,659,7728.7M ReviewsFor 24,72424.7K Experts
