HOUSE CLEANING SERVICES · OAKLAND, CA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%1+0.2Craft & service 20%98+19.6Value 10%74+7.4Momentum 8%1+0.1Track record 7%87+6.1Accountability 5%74+3.7Experts Score= 39Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.39SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%1+0.2Craft & service 20%98+19.6Value 10%74+7.4Momentum 8%1+0.1Track record 7%87+6.1Accountability 5%74+3.7Experts Score= 39Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.39SCOREBerryClean
Better than 26% of house cleaning services · #37 of 50
4.8★361 Google reviewsGoogle star rating as shown on Google Maps.
4.03★last 12 monthsAverage stars on reviews from the last 12 months only.
23.3%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
80%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
BerryClean for cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 1 Google reviews tagged “Cleaning”
Jackie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
We have been using Berry Clean for the last 2 years. The team are always professional, meticulous and efficient. The house is always spotless after they leave.
CleaningDeep cleanMoving-related cleaning
vs category
Blue = BerryClean, grey = house cleaning services average
Rating over time
Price
$300+8% vs typical house cleaning services
Bar = middle half of what customers paid · gold mark = category median.
Great price 25%Reasonable 50%Overpriced 13%Not sure 13%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%1+0.2Craft & service 20%98+19.6Value 10%74+7.4Momentum 8%1+0.1Track record 7%87+6.1Accountability 5%74+3.7Experts Score= 39Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
5
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
1
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
98
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
74
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
1
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
87
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
74
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+185 / −2
Professionalism
+137 / −1
Responsiveness
+144 / −1
Punctuality
+155 / −0
Value
+109 / −0
