Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%60+21Reliability 15%46+6.9Craft & service 20%66+13.2Value 10%69+6.9Momentum 8%10+0.8Track record 7%41+2.9Accountability 5%20+1Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCOREBertin's Pools and Landscaping LLC
Richland, WA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 35 pool & spa services · 4.8★ from 34 Google reviews
Report card
Percentile vs other pool & spa services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: value and craft & service; weakest: momentum.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Bertin's Pools and Landscaping LLC is better than 60% of pool & spa services.B
60
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Bertin's Pools and Landscaping LLC is better than 46% of pool & spa services.C
46
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Bertin's Pools and Landscaping LLC is better than 66% of pool & spa services.B
66
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bertin's Pools and Landscaping LLC is better than 69% of pool & spa services.B
69
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Bertin's Pools and Landscaping LLC is better than 10% of pool & spa services.F
10
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Bertin's Pools and Landscaping LLC is better than 41% of pool & spa services.C
41
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Bertin's Pools and Landscaping LLC is better than 20% of pool & spa services.D
20
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Bertin's Pools and Landscaping LLC for pump repairs & installation
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