Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently cite punctuality, clear communication, and detailed explanations of repair options as positive aspects of Besser Garage Doors service. The company handles various issues including emergency repairs, opener installations, and routine maintenance. However, several low-star reviews highlight concerns about unnecessary upselling, high pricing for basic repairs like spring replacements, and instances where technicians recommended full replacements over minor fixes.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Bar = this company · dark tick = category median.
2,474 Google reviews we collected
Phrases our text analysis found in 2,144 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 2,144 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional, polite, on time and the problem gets fixed👍👍”
“Thanks John Pierre for being so incredibly rude and obnoxious when I tried to set an appointment.”
“…as able to diagnose the issue and get our garage back up and running in no time.…”
“Never got back to me with pricing”
“Excellent service on our broken garage door opener.”
“The worst company ever he came and said you need to change the motor for $595 and took $29 and left my son came he fix it for $8 only”
“Explained the issue in laymen’s terms and provided useful tips.”
“*The customer service team is what has reduced a star as there were poor communication which had led to a reschedule of my appointment.”
“I would recommend the company and this technician for any garage repairs.”
“I 100% do not recommend waisting your time calling them as well.”
“He gave a very fair and honest perspective with my current situation of the garage door, motor, and how to proceed.”
“They work for commission so look out for a total rip off!”
“I can fully trust Ryan and I definitely recommend these team to everyone!”
“Got it done from a small independent repair guy for $400 with no up front trip charge.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Besser Garage Doors for 4 kinds of job. Pick one to see what they paid and said.
West was a great sales associate. He was communicative, kind, and knowledgeable. He gave me great options. It was a great meeting!
Matt M was amazing. Explained the issue in laymen’s terms and provided useful tips. Genuinely wanted to help and provide support. He was very approachable and patient.
My garage door wasn’t working. I called Besser and got help within a few hours. Matt came and fixed everything! He was great, kind and very helpful! Would definitely recommend in the future!
BESSER is the only garage door company I’ll call. Very professional, polite, on time and the problem gets fixed👍👍
Eric and his assistant worked proficiently and without interference or interruption. I was referred by a longtime contractor to Besser Brothers and I do appreciate the seasoned and professional attitude of Eric and the workmanship of his associate.
Aiden was helpful, informative, and knowledgeable. He came out to address an emergency issue late in the day with minimal notice and was able to diagnose the issue and get our garage back up and running in no time. Fantastic service!
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & installation | 392 | — |
| Garage door consultation | 191 | — |
| Garage door design | 93 | — |
| Customer support | 15 | — |
4.9 ★★★★★ 2,475 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
West was a great sales associate. He was communicative, kind, and knowledgeable. He gave me great options. It was a great meeting!
Matt M was amazing. Explained the issue in laymen’s terms and provided useful tips. Genuinely wanted to help and provide support. He was very approachable and patient.
My garage door wasn’t working. I called Besser and got help within a few hours. Matt came and fixed everything! He was great, kind and very helpful! Would definitely recommend in the future!
BESSER is the only garage door company I’ll call. Very professional, polite, on time and the problem gets fixed👍👍
Eric and his assistant worked proficiently and without interference or interruption. I was referred by a longtime contractor to Besser Brothers and I do appreciate the seasoned and professional attitude of Eric and the workmanship of his associate.
Thank you so much for the fantastic 5-star review, Dana! We’re thrilled to hear that Eric and his assistant provided you with such proficient service. It's great that a longtime contractor referred you to Besser Garage Doors, and we truly appreciate your recognition of our team's professionalism and workmanship. If you need anything else, we're here to help!
Aiden was helpful, informative, and knowledgeable. He came out to address an emergency issue late in the day with minimal notice and was able to diagnose the issue and get our garage back up and running in no time. Fantastic service!
Thank you so much for the fantastic review, Alec! We're thrilled to hear that Aiden provided you with helpful and knowledgeable service, especially during an emergency. At Besser Garage Doors, we strive to get our customers' garages back up and running promptly. Your kind words mean a lot to us!
Richard did a great job fixing the noise. He is knowledgeable and professional as always! Thank you
Thank you so much for the 5-star review, Sabba! We're thrilled to hear that Oscar provided you with timely and professional service at Besser Garage Doors. Your satisfaction means the world to us!
Excellent service on our broken garage door opener. Although the replacement was expensive, the work done by Jacob was outstanding.
Thank you so much for your fantastic 5-star review, Mike! We're thrilled to hear that Jacob provided you with outstanding service on your garage door opener at Besser Garage Doors. We appreciate your understanding regarding the cost and are glad you’re satisfied with the work done. If you need anything else, just let us know!
Update: Besser refunded the $65 after this review and apologized. Appreciate them making it right. My original point still stands for anyone booking: if you need a specific product installed, confirm they can do it before the visit. Mentioned the need for a rodent proof xcluder system installation prior to technician coming. Was told I could not get a quote without physical inspection prior, was told 65$ fee would be waived for first time customer. Technician insisted on 65$ charge at visit despite waiving fee promise, told that Besser does not install this system after visit despite it being mentioned during visit . Waste of time and money
Alberto, we’re sorry for any miscommunication regarding the service fee and the frustration this caused. We have refunded the $65 charge and sincerely apologize for the inconvenience. Thank you for choosing Besser Garage Doors and giving us the opportunity to address your concern.
Matthew was prompt, knowledgeable and professional…excellent work!!!
TheCangrejo69 sandoval, It means a lot to us at Besser Garage Doors to receive 5 stars and feedback like yours. We are thrilled that we could provide prompt and professional service for you, and we appreciate your mention of our technician Sebastian. We are grateful for your business and look forward to any future opportunities to serve you. Thanks again!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
