Carpet cleaning service · Richton Park, IL · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 51 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 96%
5.0★★★★★180 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Best Carpet Cleaning Pro five stars based on 180 reviews, with the owner responding to 98% of them. Customers consistently describe punctual appointments, clear communication, and affordable pricing for carpet and upholstery services. Recurring themes include effective removal of pet odors and stubborn stains, as well as thorough work that leaves furniture looking refreshed. The high satisfaction levels suggest no common criticisms exist among the provided excerpts.
Google rating: 5.0 out of 5 from 180 reviews (100% five-star).
Reviews on this page: 180 Google reviews (177 with written comments, 11 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 27, 2026.
Service: Steam Cleaning Service serving Richton Park, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
Best carpet cleaning ProSteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Best carpet cleaning Pro: 100/100 on this factor. Category median: 95.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Best carpet cleaning Pro: 99/100 on this factor. Category median: 95.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Best carpet cleaning Pro: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Best carpet cleaning Pro: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Best carpet cleaning Pro: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
–
Bar = this company · dark tick = category median.
Star ratings
180 Google reviews we collected
5.0of 5
5 stars180100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 177 written reviews
99%praise
Praise41799%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10725%
Quality & results9623%
Would recommend9122%
Speed & response5012%
Price & value4310%
Communication215%
Honesty & trust123%
What customers talk about
We read 177 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From start to finish, the professionalism, attention to detail, and quality of work were absolutely outstanding!”
“Mario was very thorough with his work and was quick.”
“I would recommend him to anyone who needs a carpet cleaning or carpet refresh, especially if you have pets.”
“The booking was very easy, we even got scheduled the next day to have our sofa cleaned from stains and odors.”
“I also got two estimates beforehand, and his was the most affordable, which made the decision even easier.”
“He was extremely knowledgeable, honest, and took the time to explain exactly what was needed to properly address the issue.”
“If you’re looking for someone who is reliable, knowledgeable, professional, and truly delivers excellent service, look no further!”
People customers mention
Mario58 reviews
Tatiana3 reviews
Marian3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Best carpet cleaning Pro for 5 kinds of job. Pick one to see what they paid and said.
CCynthia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Did an awesome job! Vey pleased! Mario is professional and vey friendly. Will definitely be using his service again! 👍🏽
⭐⭐⭐⭐⭐ OUTSTANDING SERVICE! HIGHLY RECOMMEND!
I cannot say enough great things about the exceptional service I received! From start to finish, the professionalism, attention to detail, and quality of work were absolutely outstanding!
It’s refreshing to find someone who takes pride in their work, values their customers, and goes above and beyond to ensure complete satisfaction. My carpets look amazing, and I couldn’t be happier with the results!
If you’re looking for someone who is reliable, knowledgeable, professional, and truly delivers excellent service, look no further!
Thank you for a job well done! You have definitely earned a loyal customer, and I will be recommending your services to family and friends! ⭐⭐⭐⭐⭐
C
Clarissa Gomez9 reviewsiTotal number of Google reviews Clarissa has written across all businesses on Google Maps, not just this one.
Mario was amazing and was very helpful with cleaning my carpet in my new house. Before it smelled like a dog and then after it smelled fresh and inviting and the dog smell disappeared.
Mario was very thorough with his work and was quick. I would recommend him to anyone who needs a carpet cleaning or carpet refresh, especially if you have pets.
If I need another carpet service in the future, I will be calling Mario again. Thank you again!
Response from the owner · 2 months ago
Thank you very much for your feedback, Clarissa. I'm happy that I was able to make a difference and refresh your carpet to your liking. I'm looking forward to helping you again in the future!.
C
Cynthia Taylor1 reviewiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Did an awesome job! Vey pleased! Mario is professional and vey friendly. Will definitely be using his service again! 👍🏽
Price assessment: Great price
Price: $250–300
Response from the owner · 2 months ago
Your feedback is greatly appreciated, Mrs. Taylor. I'll make sure to give my best efforts wherever you'd require my services.
Thank you again for using Best Carpet Cleaning Pro
S
Scottie bands3 reviewsiTotal number of Google reviews Scottie has written across all businesses on Google Maps, not just this one.
I would like to officially take the time out and thank Mario and his fellow crew member for coming to my place of living and performing a water extraction due to flooding. The professionalism of these gentlemen were excellent in the service they provided was phenomenal.Once again thank you for taking the time out of your busy schedule to Aid me in a time of need.
Response from the owner · 2 months ago
Scottie, your words mean a lot to me. Mitigation of water damages require a full attention and continuous effort to prevent spread of odor-growing bacteria. Thank you for your cooperation, you made it easy for us to access your property on numerous occasions, so we could focus on task at hand.
A
Alicia Feldhaus11 reviewsiTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
This guy was amazing! So enthusiastic and kind. He sprayed many things on the carpet and afterwards he set out several fans to dry the carpet faster. He even cleaned some rugs in the garage. All for a very reasonable price. I highly recommend him!
Response from the owner · 2 months ago
That's a wonderful five-star review, Alicia. I promise to make my best efforts and provide the best possible experience every time you'd require my services.
N
Nicole Martel6 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Mario and Tatiana were fantastic!! I would recommend this company to everyone! Mario was so knowledgeable and really took his time to ensure our carpets were clean and the pet odor fully eliminated! We will always use this company moving forward.
Response from the owner · 2 months ago
Thank you for taking the time to share this. Tatiana handles our scheduling and customer support behind the scenes, and reviews like yours are the best kind of recognition she can get. I'll be passing it along. We're glad the carpet cleaning met your expectations, and we look forward to taking care of your home in Plainfield again down the road.
P
Patsy Saurer6 reviewsiTotal number of Google reviews Patsy has written across all businesses on Google Maps, not just this one.
BEST carpet & upholstery cleaning! Our experience was exceptional. The booking was very easy, we even got scheduled the next day to have our sofa cleaned from stains and odors. Mario went above and beyond, made our sofa look and smell new along with cleaning extra areas around the sofa and the hallway!! Thank you so much for your amazing service and for being so caring. We will definitely book again!
Response from the owner · 4 months ago
Thank you so much for such raving feedback. At Best Carpet Cleaning, we carefully evaluate concerns of our customers and immediately act upon them. We follow the industry guidelines, and we're only happy with results when our customers are happy 😊
L
Lisa Pindelski2 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
I could not be more happy with the way our carpets turned out. Mario was professional and he took his time . We also had our couch and loveseat cleaned. Looks brand new. I highly recommend!!!!
Response from the owner · 4 months ago
Thank you for your wonderful review, Lisa. I came up with a slogan, " You can't rush quality," a years ago. This message is a constant reminder of what I sign up for, and it's to provide the best possible results for my customers.
T
Tracey Stefos11 reviewsiTotal number of Google reviews Tracey has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
I can’t say enough great things about Mario at Best Carpet Cleaning Pro. We were concerned about possible mold buildup in our basement carpet, and Mario came out to assess the situation. He was extremely knowledgeable, honest, and took the time to explain exactly what was needed to properly address the issue.
What impressed me most was the level of care he put into his work. He treated our carpet as if it were his own and paid attention to every detail. After the cleaning was completed, it honestly felt like I had walked into a brand-new basement. The carpet looked amazing, and the fresh, clean scent was an added bonus—it smelled so good!
If you’re looking for someone professional, trustworthy, and thorough, I highly recommend Mario for all your carpet cleaning needs. Excellent service from start to finish! ⭐⭐⭐⭐⭐
Response from the owner · 4 months ago
Dear Hustling Dove,
How do I even begin to reply to such a wonderful cascade of praise? First and foremost, thank you for taking the time to share such thoughtful and detailed feedback, it truly means a world to me. Knowing that you’re happy with the results makes all the effort worthwhile. I always aim to treat every home with the same care I would my own, so your words genuinely resonate.
I appreciate your trust and kindness, and I look forward to being of help whenever you may need in the future.
Warm regards,
Mario
