Analyzing 8,140,0828.1M ReviewsFor 23,01823K Experts
Best Cleaners holds a 4.9 rating from 231 reviews, with the owner responding to 89% of feedback. Customers frequently praise the friendly staff, quick turnaround for alterations and cleaning, and reasonable pricing. Recurring themes include effective communication, such as online status tracking, and the shop's ability to handle rush orders. However, some low-star reviews cite issues with garment damage, missed pickup dates, and disputes over alteration costs.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
231 Google reviews we collected
Phrases our text analysis found in 177 written reviews
How often each topic comes up in the written reviews
We read 177 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They had them done a day early and were super communicative and kind!”
“The seamstress, wish I caught her name, is this amazing, attention to detail expert who taliored my slacks.”
“Clothes always look fantastic and are ready right on time.”
“I highly recommend them for their cleaning and alteration services.”
“Service and people outstanding and the price for 3 rush laundered shirts was most reasonable.”
“I can honestly say Best Cleaners in Columbia is the most friendly, communicative and high quality dry cleaner I have ever used.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Best Cleaners for 8 kinds of job. Pick one to see what they paid and said.
Great customer service. A little more expensive but as long as my things are 100% I do not mind paying a lil more. I'm from a bigger city and probably would have paid more like 15$ for my order.
Chris greeted me exceptionally. The seamstress, wish I caught her name, is this amazing, attention to detail expert who taliored my slacks. (waistline and hem) The turnaround ? 2 days. I did expect a week. She is busy. She was tending to another and I waited 20 mintes for her to finish. So worth the wait.
Had some tablecloths with stains and needed them done ASAP. They had them done a day early and were super communicative and kind! Really grateful 🙏
Excellent customer service and they are so very nice. Great job on the cleaning as well.
Extremely friendly and helpful staff at Best Cleaners on Nashville Hwy. Clothes always look fantastic and are ready right on time. Needed some pants hemmed and seamstress was so pleasant and accommodating. Definitely recommend!
I had to have a dress altered in a rush and they got it done quickly, done well, and are so friendly!! I was very pleased and will definitely be back!
| Job | Reviews | Category typical |
|---|---|---|
| Laundry wash & fold | 11 | — |
| Clothes pressing | 7 | — |
| Alterations | 4 | — |
| Clothing alterations & repairs | 4 | — |
| Ironing | 3 | — |
| Comforter cleaning | 2 | — |
| Organic dry cleaning | 2 | — |
| Laundry pick-up | 2 | — |
4.9 ★★★★★ 231 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service Thank You
Marshall, thank you for your five-star review. It’s great to know our service met your expectations. We appreciate you taking a moment to share this and look forward to serving you again.
Great customer service. A little more expensive but as long as my things are 100% I do not mind paying a lil more. I'm from a bigger city and probably would have paid more like 15$ for my order.
Lisa, thank you for the kind words about our customer service. We appreciate your feedback on pricing and are glad your items met your expectations. Hearing how our service compares to larger cities is valuable. We look forward to welcoming you back.
Chris greeted me exceptionally. The seamstress, wish I caught her name, is this amazing, attention to detail expert who taliored my slacks. (waistline and hem) The turnaround ? 2 days. I did expect a week. She is busy. She was tending to another and I waited 20 mintes for her to finish. So worth the wait.
We appreciate your generous review, Katherine. We are delighted Chris made you feel welcome and that our seamstress provided attentive, detail-oriented tailoring for your slacks. Thank you for your patience during the brief wait, and we are glad the two-day turnaround worked well for you. We look forward to serving you again.
Had some tablecloths with stains and needed them done ASAP. They had them done a day early and were super communicative and kind! Really grateful 🙏
Callee, thank you for the kind words. We’re glad we could complete your tablecloths ahead of time and that our team was communicative and kind. We appreciate you sharing this and look forward to assisting you again.
Excellent customer service and they are so very nice. Great job on the cleaning as well.
JH Prock, thank you for letting us know. We are thrilled our staff made a great impression and that the cleaning met your expectations. Your kind words motivate the team, and we look forward to welcoming you back.
Great service! Great communication! Great location!
Joan, we’re thrilled you enjoyed our service, communication, and location. Your kind feedback encourages our team to keep delivering the best experience. We appreciate you taking the time to share this and look forward to seeing you again.
Extremely friendly and helpful staff at Best Cleaners on Nashville Hwy. Clothes always look fantastic and are ready right on time. Needed some pants hemmed and seamstress was so pleasant and accommodating. Definitely recommend!
Brenda, thank you for the wonderful review. We’re delighted our team was friendly and that your clothes looked great and were ready on time. It’s especially nice to hear the hemming and seamstress service was accommodating. We appreciate your recommendation and look forward to your next visit.
I had to have a dress altered in a rush and they got it done quickly, done well, and are so friendly!! I was very pleased and will definitely be back!
Jessica, we’re so glad we could turn your dress around quickly and that you were happy with the fit and our service. Hearing that our team was friendly and the work met your expectations means a lot. We look forward to helping with your next alteration.
The very best experience with any business I have experienced in the area! The owner is wonderful, the turnaround time fantastic! When I picked up my comforters, he even brought them out to the car for me! You don’t find this type of service anywhere nowadays! Thank you for what you do! I will definitely be using your services again & telling others about my experience!
Joann, thank you for the wonderful review. We are thrilled our quick turnaround and attentive service made such a positive impression, and it was our pleasure to bring your comforters to the car. Your recommendation means a lot to our team. We look forward to serving you again.
Walking in felt like the good old days when people actually went to work work and wanted to look their best. Took 14 garments and was greeted with an outstanding amount of appreciation. Pick up was an even better experience. Will definitely be back.
Justin, we’re so glad our service brought back that "good old days" feeling and that you felt genuinely appreciated. Knowing pickup exceeded your expectations really brightens our day. We look forward to caring for your garments again soon.
Analyzing 8,140,0828.1M ReviewsFor 23,01823K Experts
