Analyzing 8,143,7508.1M ReviewsFor 23,03223K Experts
Google reviewers rate Best Cleaners 4.8 out of 5 based on 112 reviews, with the owner responding to 83% of them. Customers frequently praise the staff for friendliness, punctuality, and handling last-minute requests or difficult stain removals. The business offers dry cleaning, pressing, and mending services at prices many consider reasonable. However, low-star reviews criticize specific instances of poor communication, delayed turnaround times, and unsatisfactory results on delicate items or repairs.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
112 Google reviews we collected
Phrases our text analysis found in 76 written reviews
How often each topic comes up in the written reviews
We read 76 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very curtious , explained process and delivered or time, nice folks”
“Best & New Brand Cleaners did a great job cleaning my daughter’s coat and made it look like new.”
“…pleasant experience from the friendly Young lady that checked me in, fast turn around and very courteous lady checking me out.…”
“Quintin and I highly recommend you give them a visit and find out for yourself!”
“They were efficient & affordable.”
“Best cleaners explained the process gave me the option and I was going to pick it up first thing in the morning on my way to meet The Team.”
“I honestly feel like I have a new wardrobe when my items are returned.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Best Cleaners for 8 kinds of job. Pick one to see what they paid and said.
I was very pleased with this cleaners. They were friendly and easy to talk to. I will use them again . I do highly recommend them.
Christian and his workers went above and beyond on the dress I brought in. My mother had made it in 1976. It had yellowed and stained. Now the dress looks practically brand new. I can’t thank them enough. It’s now preserved to give to my youngest granddaughter. Thank you again!! Tammy Stokes.
There's not one cleaners in the US that will allow a customer to walk away with out creases in their pants. That's how they make their money. The cashier don't give specific details when you ask her a question. She lacks clarity, detail, and precision. She needs to take a communication class. Effective communication…
To the young man that owns/runs this business - Thank you so very much for assisting my 74 yr old mother this morning, while she was trying to put air in her tire. You went above and beyond to assist her in this bitter cold! You were so very kind to bring her to your business, air up and check all her tires! God…
This was my fist vist and was extremely pleasant experience from the friendly Young lady that checked me in, fast turn around and very courteous lady checking me out. Highly recommend.
Needed a formal dress pressed on short notice. They got it done and we're reasonably priced. Very pleased, would recommend!
| Job | Reviews | Category typical |
|---|---|---|
| Clothes pressing | 12 | — |
| Special care fabric cleaning | 5 | — |
| Comforter cleaning | 4 | — |
| Laundry pick-up | 4 | — |
| General bedding cleaning | 3 | — |
| Alterations | 3 | — |
| Laundry wash & fold | 3 | — |
| Eco-friendly cleaning | 2 | — |
4.8 ★★★★★ 112 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very curtious , explained process and delivered or time, nice folks
Roger, we appreciate you taking the time to share your feedback. We’re pleased our staff were courteous, explained the process clearly, and delivered on time. Thank you for the compliment, we look forward to helping you again.
I was very pleased with this cleaners. They were friendly and easy to talk to. I will use them again . I do highly recommend them.
Thank you so much, Jackie! We’re delighted you had a great experience and truly appreciate your recommendation. We look forward to serving you again and are always here if you need anything. Thanks again for choosing us.
Always helpful, quick and easy to work with!
Thank you, Mary Catherine. We're thrilled to hear you found our team helpful, quick, and easy to work with. We appreciate your feedback and look forward to serving you again soon.
Christian and his workers went above and beyond on the dress I brought in. My mother had made it in 1976. It had yellowed and stained. Now the dress looks practically brand new. I can’t thank them enough. It’s now preserved to give to my youngest granddaughter. Thank you again!! Tammy Stokes.
Thank you so much for your kind review, Tammy. Christian and the team are thrilled we could restore your mother’s 1976 dress and preserve it for your youngest granddaughter. We truly appreciate you trusting us with such a special family heirloom and your recommendation. Please reach out anytime if we can help with future preservation or cleaning.
On a last-minute request. Fast, friendly, and customer oriented.
Thank you, Paul! We're glad we could help on short notice and appreciate your kind words about our speed and customer focus. We look forward to helping you again whenever you need us.
Super friendly service! They were efficient & affordable.
Thank you for the great review, EG — we’re so glad our team was friendly, efficient, and affordable for you. We appreciate your support and look forward to serving you again. If you need anything, feel free to contact us anytime.
There's not one cleaners in the US that will allow a customer to walk away with out creases in their pants. That's how they make their money. The cashier don't give specific details when you ask her a question. She lacks clarity, detail, and precision. She needs to take a communication class. Effective communication is the key to success. I'm glad I attended Chicago public schools. The owner told me she made note of one pair of pants being in the system to be serviced over again, but the cashier didn't specifically tell me that. She told me these pants are not in our system. She never said only this pair of pants or we have one pair in the system. The young lady doesn't know how to communicate with customers but the owner said he will continue to support his staff. I wouldn't allow anyone to jeopardize my business, but this is the mentality in the South. Many business owners are passive.
Hi Edwin, after reviewing your account notes, I do want to clarify a few details. Creases are noted upon request, and no crease request was made at the time of drop-off. When the items were returned today on Nov, 19th, our team member noted that one pair of pants had never been in our system before. Because of that, we were only able to address the pair that had originally been processed. We take great pride in our customer service, and our staff is fully trained to assist client professionally and respectfully. We will always support our team when they uphold our standards. If you have any further questions about our processes, I’m happy to clarify.
Absolutely love them. Highly recommend! Will be using them again !
Thank you so much for the wonderful review, Savannah! We’re thrilled you had a great experience and truly appreciate your recommendation. We look forward to serving you again soon.
To the young man that owns/runs this business - Thank you so very much for assisting my 74 yr old mother this morning, while she was trying to put air in her tire. You went above and beyond to assist her in this bitter cold! You were so very kind to bring her to your business, air up and check all her tires! God Bless you and your family!! You were truly a Blessing!! There are very few people, in this world, that go out of their way to help others the way you did. May God bestow so many Blessings on you, your family and your business!!
Thank you so much for your kind words! Jordan is very special to us and we are so glad he was able to help you! Stay safe and warm in this weather. God bless you, as well!
Friendly, quality service and affordable. I highly recommend
Thank you for your kind words, Rhonda! We're thrilled to hear that you enjoyed our friendly service and found our prices affordable. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Analyzing 8,143,7508.1M ReviewsFor 23,03223K Experts
