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Best Cleaners

Dry cleaner · Columbia, TN · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%91+57.8Reliability 28%88+24.8Replies to reviews 8%82+6.8Experts Score= 89Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 47 ironing servicesPosition by Experts Score among all companies we track in this category. · better than 59%
4.9 ★★★★★ 162 Google reviews · 4 photos
94%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
83%reviews answered by the owner
Oct 2026latest review

Best Cleaners at a glance

Google reviewers rate Best Cleaners 4.9 out of 5 based on 162 reviews, with the owner responding to 83% of comments. Customers frequently cite friendly staff, prompt service, reasonable pricing, and effective cleaning for items like suits, dresses, and comforters. Recurring themes include easy drop-off and pickup, timely completion, and proactive communication regarding item readiness. The primary criticism involves unexpected price increases for pressing services, particularly regarding wedding dresses and blouses, where initial estimates were significantly higher than final charges.

  • Google rating: 4.9 out of 5 from 162 reviews (94% five-star).
  • Reviews on this page: 162 Google reviews (113 with written comments).
  • Owner responses: the business replied to 83% of reviews.
  • Most recent review: October 23, 2026.
  • Service: Ironing Service serving Columbia, Tennessee.

Data from Google, last updated November 2, 2026.

Score profile vs other ironing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction91Reliability88Craft & service–Value–Momentum100Replies to reviews82Satisfaction: 91 (median 87)Reliability: 88 (median 84)Momentum: 100 (median 100)Replies to reviews: 82 (median 79)
Best CleanersIroning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Best Cleaners: 91/100 on this factor. Category median: 87.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Best Cleaners: 88/100 on this factor. Category median: 84.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Best Cleaners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Best Cleaners: 82/100 on this factor. Category median: 79.A
82

Bar = this company · dark tick = category median.

Star ratings

162 Google reviews we collected

  • 5 stars15294%
  • 4 stars85%
  • 3 stars00%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 113 written reviews

  • Praise15899%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5233%
  • Speed & response4126%
  • Quality & results3421%
  • Price & value138%
  • Would recommend128%
  • Communication43%
  • Honesty & trust32%

What customers talk about

We read 113 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very friendly staff, also fast return with my cleaning, i will be using Best Cleaners again?”
  • “However, Best Cleaners offered that service and altered them to his precise measurements in a timely manner and at a reasonable cost.”
  • “Great Service I have recommended them to a lot of people 😁”
  • “They do a great job with my clothing, and offer a reasonably quick turnaround time.”
  • “I would recommend Best Cleaners and look forward to doing future business with them”
  • “They communicate well by text message to let you know your dry cleaning is ready for pickup.”
  • “We have always trusted Best Cleaners to take care of all of our dry cleaning.”

People customers mention

  • Trotwood 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Best Cleaners for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Joshua5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very friendly and easy to work with! I will definitely be utilizing their services in the future!

George3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

The employees were kind and professional. The quality of service was excellent!! I will use their services from now on!

linda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

It was difficult to find an alteration shop for my husband’s dress shirts. However, Best Cleaners offered that service and altered them to his precise measurements in a timely manner and at a reasonable cost. Thank you!

Hannah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a really good experience. They pressed my wedding dress and got all the wrinkles out and it looks great. I’m super excited to be able to wear it. They also had it ready on the day they promised it would be ready.

Laura4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I walked in and was immediately greeted by a smiling face and a hello. Great service and clothes were completed on time.

Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Had a pair of jeans shortened and hemmed. Excellent job. Very friendly staff, good communication.

Photos

Customer reviews

4.9 ★★★★★ 162 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Filter by topic — each topic is highlighted in the reviews in the same color
Joshua St. Peter5 reviewsTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very friendly and easy to work with! I will definitely be utilizing their services in the future!

Response from the owner · a week ago

Joshua, thank you for the fantastic review. We are glad the experience was friendly and easy to work with. We look forward to serving you again and appreciate your support.

George Napier3 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The employees were kind and professional. The quality of service was excellent!! I will use their services from now on!

Response from the owner · 2 weeks ago

Thank you, George. We are delighted our team was kind and professional and that you found the service excellent. We appreciate your support and look forward to serving you again.

linda franklin7 reviewsTotal number of Google reviews linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It was difficult to find an alteration shop for my husband’s dress shirts. However, Best Cleaners offered that service and altered them to his precise measurements in a timely manner and at a reasonable cost. Thank you!

Response from the owner · 3 weeks ago

Linda, we appreciate you choosing us for your husband’s shirt alterations. We’re glad we could deliver precise measurements in a timely, affordable way. Thank you for the kind review, we look forward to helping you again.

jessica brady6 reviewsTotal number of Google reviews jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very friendly and prompt. Highly recommend.

Response from the owner · a month ago

Jessica, thank you for leaving this great feedback. We are pleased our team was friendly and quick to assist. Your recommendation means a lot to us and motivates the whole staff. We look forward to helping you again.

Janiya Cooper3 reviewsTotal number of Google reviews Janiya has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very sweet staff and company!

Hannah McPheeters3 reviewsTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a really good experience. They pressed my wedding dress and got all the wrinkles out and it looks great. I’m super excited to be able to wear it. They also had it ready on the day they promised it would be ready.

Response from the owner · a month ago

Hannah, we’re so pleased the pressing met your expectations and that your dress is wrinkle free for your big day. It means a lot that we were able to have it ready when expected. Enjoy wearing it, and thank you for choosing us.

Tia Smith2 reviewsTotal number of Google reviews Tia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast and friendly service!

Michael Spurlock5 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very friendly and prompt service. Will continue to use for my cleaning.

Response from the owner · 4 months ago

Thank you, Michael, for the kind review and 5 stars. We're glad you found our team friendly and prompt. We appreciate your continued business and look forward to keeping your space clean. We'll always aim to exceed your expectations.

roderick howard2 reviewsTotal number of Google reviews roderick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast service

Response from the owner · 4 months ago

Thank you for the 5-star review, Roderick. We're glad you appreciated our fast service. We look forward to serving you again.

Carolyn4 reviewsTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cleaning was done professionally and timely

Response from the owner · 4 months ago

Thank you for your kind review, Carolyn. We’re glad to hear the cleaning was professional and timely, and we appreciate you choosing us. We look forward to serving you again.

Best Cleaners on Google Maps →

Business details