Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Best Friends Pet Hotel logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%69+16.7Value 14%69+9.8Replies to reviews 7%58+4.1Craft & service penalty66−3.4Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE

Best Friends Pet Hotel

Camden, NJ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 64 pet boarding facilities · 4.6★ from 465 Google reviews

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Report card

Percentile vs other pet boarding facilities (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Best Friends Pet Hotel is better than 70% of pet boarding facilities.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Best Friends Pet Hotel is better than 69% of pet boarding facilities.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Best Friends Pet Hotel is better than 66% of pet boarding facilities.B
66
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Best Friends Pet Hotel is better than 69% of pet boarding facilities.B
69
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Best Friends Pet Hotel is better than 100% of pet boarding facilities.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Best Friends Pet Hotel is better than 58% of pet boarding facilities.C
58

Reviews for your job

Customers hired Best Friends Pet Hotel for 8 kinds of job.

Best Friends Pet Hotel for cat boarding

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Cat boarding”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Cat boarding”

LaurenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

We love Best Friends! It truly feels like we are leaving our cat, Dexter, with family. We always know he will be in good hands and that they give him extra snuggles when he boards there and we can’t. Darlene and Angelique are absolute dolls and everyone makes you feel right at home! Trust Best Friends for all your furry creatures! 😀

Great priceCat groomingCat boarding
Savvy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

We will only take our kitty, Pancake, to Best Friends in Cinnaminson for boarding and nail trims. All of the staff is amazing!! Our kitty had a very traumatic experience with her first nail trim at another business. Then we found Anna and Pancake is a happy girl now!! Along with the nail trim, Anna always cleans…

Great priceCat groomingCat boarding
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The ladies at the Best Friends Pet Hotel are truly wonderful! Not only did they take care of my dog and cat but they loved them too! Would wholeheartedly recommend them for both cat and dog boarding. I was always secure in knowing my fur babies were safe. Thank you!

Customer photo from Lisa's review
Reasonable priceDog groomingDog boardingCat boarding
LisaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Top notch facility! Top-notch people that worked there! I always feel so comfortable when I have my dogs and cats there while on vacation. I know they are safe and well cared for! Very knowledgeable people on staff!

Dog groomingDog boardingCat boarding
DawnLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Always great and they take wonderful care of our fur baby Brookes

Great priceCat groomingCat boarding
Yaricelis7 months ago★★★★★

Rating only, no written review.

Reasonable priceCat boarding

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 57%Overpriced 5%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Dog grooming42—
Dog boarding29—
Other pet boarding16—
Dog nail trimming12—
Dog daycare11—
Cat boarding6—
Dog walking6—
Dog teeth brushing5—

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