Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Best Friends Pet Hotel logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%69+16.7Value 14%69+9.8Replies to reviews 7%58+4.1Craft & service penalty66−3.4Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE

Best Friends Pet Hotel

Camden, NJ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 64 pet boarding facilities · 4.6★ from 465 Google reviews

📞 Call (856) 661-0707Request a call backWebsite ↗

Report card

Percentile vs other pet boarding facilities (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Best Friends Pet Hotel is better than 70% of pet boarding facilities.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Best Friends Pet Hotel is better than 69% of pet boarding facilities.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Best Friends Pet Hotel is better than 66% of pet boarding facilities.B
66
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Best Friends Pet Hotel is better than 69% of pet boarding facilities.B
69
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Best Friends Pet Hotel is better than 100% of pet boarding facilities.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Best Friends Pet Hotel is better than 58% of pet boarding facilities.C
58

Reviews for your job

Customers hired Best Friends Pet Hotel for 8 kinds of job.

Best Friends Pet Hotel for dog nail trimming

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog nail trimming”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Dog nail trimming”

Mae3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Best staff and care ever! My pup is in great hands and leaving her is a joy with this crew. They treat every dog like their own and their process and admin is smooth sailing.

Reasonable priceDog groomingDog boardingDog daycare
Denise9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We take our dog Cooper to Best Friends for grooming with Anna. She does a fantastic job. Cooper always looks great when we pick him up.

Reasonable priceDog groomingDog nail trimming
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The ladies at the Best Friends Pet Hotel are truly wonderful! Not only did they take care of my dog and cat but they loved them too! Would wholeheartedly recommend them for both cat and dog boarding. I was always secure in knowing my fur babies were safe. Thank you!

Customer photo from Lisa's review
Reasonable priceDog groomingDog boardingCat boarding
Kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My dog has been getting groomed by Anna forever! I can't even think of all the years that I have been going. I even moved to Phillie for 5 years and still drove over the Betsy for him to see Anna! Great grooming place! I highly recommend.

Reasonable priceDog anal gland expressionDog groomingDog teeth brushing
ElaineLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Friendly staff and our dogs have a great time there!

Dog boardingOther pet groomingDog nail trimming
Anthony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

This place is, without a doubt, my dog’s favorite place on the planet! Whether it’s the parties, the treats, the puppy pool, the playtime, or just the staff, she absolutely loves it there! As a pet owner, I have never felt more comfortable leaving my pet in someone else’s care. They love my dog like she’s their…

Great priceOther pet boardingDog walkingDog grooming
Talia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The new center manager, Christine, was amazing. I had surgery and let staff know ahead of time that I’d need help getting my dog into the car. There was no hesitation and from drop off to pick up, everyone is always warm, helpful and true animal lovers. As Christine put my dog into the car, he laid his head on her…

Reasonable priceDog groomingDog boardingDog nail trimming
Alexandra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We absolutely love this place for our pup, Noodle! From the moment we drop her off, she’s so excited to see the staff — which says everything. They treat her like family, giving her tons of love, playtime, and attention. We always get updates and photos, and it’s clear she’s having the best time. It gives us such…

Great priceDog groomingDog boardingDog teeth brushing
Jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Best Friends Cinnaminson is THE greatest place ever! Our girl Leela spends the majority of her time there and loves every second of it. She is a day care regular and frequent boarder - every time she stays over she always gets groomed by Anna who is the best! We began renting a new house in the summer and our only…

Great priceDog groomingDog boardingDog teeth brushing
Flea5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I love best friends. We have gotten the dogs groomed and boarded here for years now. Anna grooms them perfectly everytime. The other staff is amazing as well. I have recommended multiple friends here!

Reasonable priceOther pet boardingDog anal gland expressionDog walking
Jo-Lynne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My little Miki Gibbs has been going to Best Friends Cinnaminson for at least 3 years. He goes CRAZY when you mention that he's going to visit his friends. He loves the staff and most importantly Miss Anna. Not only does she take wonderful care of my baby with his bathing, grooming, and cuddles, she also goes out of…

Reasonable priceDog groomingOther pet daycareOther pet grooming
Beth8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Rating only, no written review.

Reasonable priceOther pet boardingDog groomingDog nail trimming

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 57%Overpriced 5%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Dog grooming42—
Dog boarding29—
Other pet boarding16—
Dog nail trimming12—
Dog daycare11—
Cat boarding6—
Dog walking6—
Dog teeth brushing5—

Compare with

Fetch Family Pet Resort logoFetch Family Pet ResortExperts Score 90Camden · 4.92★K9 Resorts Luxury Pet Hotel Cherry Hill logoK9 Resorts Luxury Pet Hotel Cherry HillExperts Score 82Camden · 4.86★Best Friends Pet Hotel logoBest Friends Pet HotelExperts Score 71Camden · 4.61★